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Why is my deposit/withdrawal suspended?
For example, a node in the Bitcoin network downloads the entire blockchain, verifies transactions, and mines new blocks. However, in the current state of the Bitcoin network, full nodes, light nodes, and even regular users can also be considered as nodes. What's a node upgrade? Upgrading the software of the nodes (also known as client software) is known as a blockchain upgrade, and does not involve changing the existing ledger.Published on Aug 31, 2023Updated on May 29, 20261,050How do I use OKX Wallet Trader Mode for DCA strategy trading?
Once those are completed, the strategy enters a fully paused state and you can resume it at any time by selecting Resume.Published on May 14, 2026Updated on May 29, 20263How do I manually redeem my funds on the official Portal Bridge website?
Choose the transaction, then select Transaction Details to access and copy the transaction hash Select the transaction details Copy the transaction hash Go to the Portal Bridge: Select Resume transaction to access the page where you can search for your transaction hash Head to the Resume transaction to load the transaction hash page Select the network for the Send to part and paste the transaction hash into the search menu Fill in the transaction hash to search for your transaction Toggle on thePublished on Sep 11, 2024Updated on May 29, 202632How do I set up a recurring buy plan?
Example: if you set up a plan to buy $30 of BTC weekly starting on a Tuesday, you'll automatically buy $30 worth of BTC every Tuesday that follows. We only support plans fixed at the cash amount for recurring buy at this time.2. When will my recurring orders be executed? Your recurring orders will be automatically executed at the time you set up your plan and on the frequency you selected.Published on Jan 23, 2025Updated on May 29, 202650How do I trade with OKX Wallet Trader Mode?
Manually resume orders Go to your order list and review the paused orders, and Check if orders are still relevant (e.g., market conditions may have changed) Select Resume for orders you still want If no longer needed, cancel them to free up resources You can also learn more by checking DEX FAQPublished on Aug 22, 2025Updated on May 29, 2026674How do I enable or disable my Trader Mode?
How do I resume my strategy orders? If your strategy orders are suspended when your Trader Mode is automatically disabled, you can resume them after you re-enable your Trader Mode. You can learn more here: How do I trade with OKX Wallet Trader Mode?Published on Aug 22, 2025Updated on Jun 9, 2026248How do I fix errors when submitting my institutional verification?
Select Continue to resume your application and ensure it’s complete before final submission.What should I do if I'm unable to save or proceed on the application page? Ensure that all fields are filled in the correct format. Common issues arise from incorrectly formatted address or ID/Tax number fields. Complete these fields manually, avoiding any auto-fill features. Missing information may cause your application to be declined or remain marked as In progress.Published on Oct 10, 2024Updated on May 29, 202660Tradeback voucher FAQ
For derivatives, eligible margin will be specified for the supported trades (for example, USDG-margin, or USDC-margin trades only) For spot, eligible base of trading pairs will be specified for the supported trades (for example, USDG pairs, or USDC pairs) Trades using the Trading Bonus reward aren't eligible for tradeback.How is tradeback calculated?Published on May 8, 2026Updated on May 29, 2026How do I add a custom remote procedure call (RPC) to the OKX Wallet?
It’s typically shown at the top of your wallet interface (for example, Ethereum, BNB Chain). Select Add network Enter the network details, as below: Network name: name the network (for example, "My Testnet"). New RPC URL: the custom RPC endpoint (must be a valid HTTPS address). Chain ID: unique identifier for the network (for example, 137 for Polygon). Currency symbol (optional): like ETH, BNB, and more.Published on May 7, 2025Updated on May 29, 202624What should I do if I mistakenly withdraw crypto via the wrong network?
For example, if you select ETH network, you are required to have ETH in your wallet as a transaction fee. After you complete the above steps, you can continue withdrawing assets via the correct network on our platform.Published on Jan 21, 2025Updated on May 29, 20262Event Contracts FAQ
For example, holding 5 Up and 6 Down contracts simultaneously requires separate margin for each: margin for 5 Up contracts + margin for 6 Down contracts. Buy/Sell Mode: Within the same market, users can only hold a one-sided position (Up or Down). For example, if a user already holds 5 Up contracts and buys 6 Down contracts, upon execution the system nets the positions — resulting in a final position of 1 Down contract — and releases the margin for the original 5 Up contracts.Published on Apr 16, 2026Updated on Jun 2, 2026How do I select the correct network for my crypto withdrawals and deposits?
To demonstrate how you can make sure you're selecting the correct network, let's use the example of USDG deposits. It's important that the withdrawal network for the other wallet or exchange platform is consistent with the deposit network for OKX. For example, if you select USDG-ERC20 as the deposit network, the withdrawal network should also be USDG-ERC20. The same idea applies to when you're selecting a withdrawal network. You must choose the same network for deposit.Published on Aug 22, 2023Updated on May 29, 202621,556What should I do if I mistakenly withdraw crypto via the wrong network?
For example, if you select ETH network, you are required to have ETH in your wallet as a transaction fee. After you complete the above steps, you can continue withdrawing assets via the correct network on our platform.Published on Mar 17, 2023Updated on May 29, 20265,892Where do I find limits, fees and processing time details for cash withdrawal?
The fee as displayed on the withdrawal page for app The fee as displayed on the withdrawal page for web Examples of fees charged: Flat fees A fixed amount charged no matter how big or small your withdrawal is. Example: If the flat fee is 3 USD, you’ll always pay 3 USD whether you withdraw 10 USD or 1,000 USD. Percentage fees The fee is calculated as a percentage of your withdrawal amount. Example: If the fee is 2%, and you withdraw 100 USD, you’ll pay a 2 USD fee.Published on May 23, 2025Updated on May 29, 202638How do I use the liquidation price calculator?
Buy (long) [crypto] Kickstart your calculation process Make sure you're in the PnL section on the pop-up and select Margin Buy or Margin Sell Select your type of margins Select the Margin mode Margin mode has to be selected to proceed to the calculation phase Insert your Leverage, Entry Price, Exit Price, and Amount Fill up the necessary details before proceeding to calculate the required margin, P&L, and P&L ratio Select Calculate for the result Calculate the result to conclude the calculation ExamplePublished on Jul 3, 2024Updated on May 29, 202639