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What should I do if I want to withdraw assets that are not supported on other platforms?
This means that even if the assets have been transferred from the withdrawal side, the receiving platform or wallet may still require a certain number of block confirmations before the assets are credited, resulting in a temporary delay in the crediting of assets. Solution: Once your withdrawal status is marked as "Withdrawing" or "Transferred Out," it means the assets have left the OKX platform.Published on Apr 8, 2025Updated on May 29, 202612What onboarding information is required for a privately owned financial institution?
Provide identification documentation Provide valid proof of identity (PoI) and proof of address (PoA) documents that verify the existence and establishment of the privately owned financial institution, as well as the identity of each key person involved. Learn more about the types of institutions that are supported by us here.Published on Oct 13, 2023Updated on May 29, 2026236What onboarding information is required for a privately owned financial institution?
Provide identification documentation Provide valid proof of identity (PoI) and proof of address (PoA) documents that verify the existence and establishment of the privately owned financial institution, as well as the identity of each key person involved. Learn more about the types of institutions that are supported by us here.Published on Oct 13, 2023Updated on May 29, 20262What onboarding information is required for a Publicly Traded Company?
Provide identification documentation Provide valid proof of identity (PoI) and proof of address (PoA) documents that verify the existence and establishment of the publicly traded company, as well as the identity of each key person involved. Learn more about the types of institutions that are supported by us here.Published on Oct 13, 2023Updated on May 29, 202679What onboarding information is required for a family office?
Provide identification documentation Provide valid proof of identity (PoI) and proof of address (PoA) documents that verify the existence and establishment of the family office, as well as the identity of each key person involved. Learn more about the types of institutions that are supported by us here.Published on Oct 13, 2023Updated on May 29, 202670How do I change my login password?
hours on any new device after you change your login password.Troubleshooting common password reset issues If you see any of the issues below, try the related solution.Operation limit reached This means the password reset was attempted too many times, you can wait for a while and try again later.Didn’t receive the SMS verification code Please check your mobile signal.Published on Aug 22, 2023Updated on Jun 5, 202619,727Disabling cloud sync on your authenticator app
The reminder will appear on the Promotion page and on the homepage, but it will only pop up once per day (daily reset at 24:00).Published on May 12, 2023Updated on May 29, 20264,902What onboarding information is required for the government-owned enterprise?
Provide identification documentation Provide valid proof of identity (PoI) and proof of address (PoA) documents that verify the existence and establishment of the government-owned enterprise, as well as the identity of each key person involved.Published on Oct 13, 2023Updated on May 29, 202664What onboarding information is required for a fund?
Provide identification documentation Provide valid proof of identity (PoI) and proof of address (PoA) documents that verify the existence and establishment of the fund, as well as the identity of each key person involved.Published on Oct 13, 2023Updated on May 29, 2026125What onboarding information is required for a privately owned company?
Provide identification documentation Provide valid proof of identity (PoI) and proof of address (PoA) documents that verify the existence and establishment of the privately owned financial institution, as well as the identity of each key person involved.Published on Oct 13, 2023Updated on May 29, 2026286OKX x McLaren: Digital Collectibles FAQs
You must have a full collection of 24 collectibles (one per race of any rarity) to be in with a chance of winning the end of season grand prize.Why is the digital collectible drop limited? OKX and McLaren reserve the right to pause or close the minting window early in exceptional circumstances, such as when gas fees exceed a cost threshold.What is X Layer?Published on Jun 5, 2024Updated on May 29, 20266OKX API FAQ
Whether the allowlist verification is turned off on the page will not affect the interface function.What's "Interface error: 50004 API endpoint request timeout" (doesn't mean that the request was successful or failed, please check the request result)? 50004 is usually caused by excessive server pressure. 8, 16, and 24 am are the time points for collecting capital fees every day. At this time, the server pressure is high. It's recommended to stagger transactions at these times.Published on Sep 20, 2024Updated on Jun 5, 2026140Lead trader: why is the total order in the Lead Trade and Open position tabs different?
What does it mean when the Open Position and Lead tabs show numbers in parentheses? When you see numbers in parentheses next to the Open Position and Lead tabs, it indicates the number of active positions or orders. For example, (1) means one active position or order.2. How does the number of lead trading orders change? If you place 2 lead trading orders on the same token contract, the number in parentheses on the Lead tab changes to indicate the number of lead trading orders running.Published on May 13, 2024Updated on May 29, 202632How do I make a withdrawal? (app)
(app) If you've set up a passkey: Withdrawal amount > 10,000 USD (single withdrawal or cumulative amount within 24 hours): passkey + dual verification (phone/authenticator app + email) is required. Withdrawal amount ≤ 10,000 USD (single withdrawal and cumulative amount within 24 hours): passkey authentication will be shown as the default option.Published on Aug 22, 2023Updated on May 29, 20266,026What should I do if my withdrawal isn't successful?
Transferred Out, with Block Confirmation When your withdrawal status shows "Transferred Out" and there's a record of the block confirming the transaction to that address, it means the withdrawal has been completed on our platform, and the assets have been sent out. Transactions that have been sent to the blockchain are irreversible and can't be retracted.Published on Oct 17, 2024Updated on May 29, 2026271