All
FAQ
Announcements
Product documents
Learn & Earn Campaign that is only for Turkish users event rules
This promotion is on a first-come, first-served basis, and a maximum of 2720 eligible participants will each receive the reward. Any and all applicable taxes and all fees and additional expenses, including connection, installation, and/or service costs, related to acceptance and use of reward, are the sole responsibility of the individual reward recipient.Published on Oct 24, 2023Updated on Feb 9, 202637What are the reasons for my spot copy trade order fail?
The possible failed reasons can be sorted into 3 categories: Copy trader related Lead trader related Reasons why crypto can't be soldCopy trader-related reasons1. Insufficient funds in trading account A spot copy trade might fail if a copy trader has insufficient USDT in their trading account. For example, if a spot copy trade requires a minimum order value of 20 USDT, but a copy trader has less than 20 USDT in their trading account, the copy trade will fail.Published on Oct 13, 2023Updated on Feb 9, 202669OKX ZERO Trading Fees event FAQs
The rebate cards will be credited in nominals of 100 USDT each The maximum value of rebate card distributed per user will be 2,000 USDT, distributed in 20 instances. After trading $100,000 and using up the existing rebate card balance, you will receive the next 100 USDT rebate card within 20 minutes - up to a maximum of 2,000 USDT trading fee rebate per user.9. How do I use the fee rebate card? The rebate cards will be credited in nominals of 100 USDT each.Published on Jul 6, 2023Updated on Apr 3, 202638How do I inscribe BRC-20 tokens?
BRC-20 is an experimental fungible token standard issued on the Bitcoin network. It leverages the Ordinals protocol to inscribe JSON-formatted data on Bitcoin, enabling token deployment, minting, and transfers. You can inscribe BRC-20 tokens in OKX Wallet by following the steps below. Open the Web3 Wallet, or import a BTC wallet via Wallet management > Add wallet. To inscribe BRC-20 tokens, your wallet must hold a sufficient amount of BTC to cover network fees.Published on Dec 20, 2023Updated on Feb 12, 2026154Why is my deposit locked?
Below are some possible reasons that may lead to your asset being locked:1. Deposit locked due to Travel Rule additional verification If you're in regulated regions, your crypto transactions are subjected to the Travel Rule as per local laws, which you may require supplementary information for it to be unlocked. You should obtain the legal name of the sender and ask whether they are sending from...Published on Apr 24, 2026Updated on Apr 24, 2026How do I buy and sell BRC-20 tokens? (app)
In other words, developers can create and issue fungible tokens using the Ordinals protocol.How do I list/sell BRC-20 tokens on OKX Ordinals Market?Published on Aug 22, 2023Updated on May 3, 2026636BRC20 Trading and Inscription FAQ
BRC-20 is an experimental standard for issuing fungible tokens on the Bitcoin network. It uses the Ordinals protocol to record token information in JSON format, allowing tokens to be deployed, minted, and transferred directly on Bitcoin.1. How do I inscribe BRC-20? You can refer to this article to learn more about how to inscribe BRC20.2. Why is my BRC-20 transaction not being confirmed? Inscribing and trading BRC-20 requires block confirmation on the BTC network.Published on Dec 20, 2023Updated on Mar 2, 2026817How do I manage BRC-20 assets in OKX wallet? (app)
How do I manage my BRC-20 assets? If you don't have an OKX wallet, you can create it in your OKX App. If you have your OKX wallet, you can import it into your OKX App. Go to Manage crypto, search for your desired BRC-20 token and add it to your crypto list. Find your desired BRC-20 token and add it to your Crypto list 4. Select your specific BRC-20 token from the Crypto list to view your transactions of the token 5.Published on Aug 22, 2023Updated on Apr 16, 20261,488Why is my OKX app not working?
To protect your funds and data: Download apps only from official app stores Enable two-factor authentication (2FA) Use strong passwords or biometric locks Keep your device and apps updated Avoid entering sensitive information into suspicious pop-ups or emails These precautions help reduce the risk of phishing attacks or malicious apps.Published on Mar 16, 2026Updated on Apr 6, 202611Why is there a minimum amount to deposit BTC?
We have the minimum deposit amount for each of the tokens. Also, we have a specific rule about minimum deposit amount and the solutions. Reasons: Operational Efficiency: setting a minimum deposit amount reduces the volume of small transactions that can burden the exchange's systems. Smaller transactions may require more resources for processing, affecting overall efficiency. Risk Mitigation:...Published on Oct 15, 2024Updated on Sep 3, 202517Why is my deposit/withdrawal suspended?
Why is token swap needed? Token swap is designed to let users swap their ERC20 token into the mainnet token. Once token swap is completed, the original ERC20 token will be burnt. If I encounter this situation, what should I do?Published on Aug 31, 2023Updated on Jan 26, 20261,020Gas fees FAQ
TRX and TRC-10 transfers bypass energy use, but TRC-20 transfers and contract interactions require both energy and bandwidth. Account activation: new accounts must be activated to function on-chain, incurring a 1 TRX creation fee and additional bandwidth or energy costs, depending on the activation method. Transaction fee calculation: fees combine bandwidth and energy consumption, with TRC-20 token transfers needing both, while TRX/TRC-10 transfers typically require only bandwidth.Published on Feb 17, 2025Updated on Feb 27, 2026261How long does it take for a deposit to be completed?
The deposit completion time depends on the confirmation speed of network miners and the required number of confirmations by the receiving platform. The main influencing factors are as follows:Network miner confirmation speed Each deposit needs to be confirmed by miners on the blockchain network. The confirmation speed is influenced by network congestion and the transaction fee amount.Published on Oct 17, 2024Updated on Jan 1, 2026429Why did my account verification fail?
During face recognition, ensure that only one person appears in the frame. Invalid selfies are strictly prohibited. Center your face in the frame and follow the on-screen instructions during selfie detection. Notes: An invalid selfie refers to a selfie with poor image quality that prevents the system from scanning your face. Please avoid taking selfies in dark environments or while shaking the camera.Published on Apr 6, 2026Updated on Apr 15, 2026What's KYC: What to expect and why it matters?
What's KYC and why is it necessary for me to complete it? KYC, or Know Your Customer, is a regulatory and security process that financial institutions use to verify the identity of their users. It’s a key step in maintaining a safe, transparent, and legally compliant platform for everyone.Published on Apr 6, 2026Updated on Apr 15, 2026