Choose the topic Withdrawal has been returned by the receiving platform for your specific issue. Select Withdrawal has been returned by the receiving platform as the sub-topic The chatbot will assist in submitting a ticket to our customer service, but it'll require several details from you. Firstly, you need to provide the Token type.

Stay alert: Be cautious of claims such as 'high returns' or 'inside information', and always verify information through official channels. Protect your privacy: Never share your recovery phrase, private keys, or SMS verification codes with anyone. Learn more with additional educational resources located here. Find out how you can avoid modern cryptocurrency scams and how to report them so you can protect yourself and others from falling victim.

However, for security reasons, fund withdrawals will be disabled for 24 hours after making any changes.API To view or delete your APIs: Select the Menu icon on the app > Pull down to access the Toolbar > Select API > Delete any APIs not created by the account owner.Trusted device Visit your Security Center and review Device Management.If you see any unrecognized devices, we recommend removing them immediately to secure your account.Payment method It’s important to keep your payment methods accurate

Open menu page Select Import wallet > Keyless wallet restoration Restore your keyless wallet by importing the wallet Enable Face ID to unlock wallet or make transactions Enter your Password and select Confirm Select Scan to restore / Restore from cloud backup to restore it Note: if your old device is unavailable or the private key share on your device is compromised, you can restore your wallet through a cloud backup.

It's the complete backup of your entire wallet — know these words and their order, and you can restore all addresses and assets across all chains on any device.Keep your seed phrase safe: Back up your seed phrase immediately after creating a wallet. Write it down on paper — don't screenshot it. After writing it down, verify it by re-importing it once to confirm it's correct. Don't save it anywhere connected to the internet (chats, cloud storage, notes apps).

Note: if you forget the cloud backup password, you won't be able to restore the keyless wallet from the cloud.4. Other issues If you can’t tap video verification, complete identity verification on the web first, then return to the app for facial recognition. If you reach the maximum number of attempts, wait 30 minutes before trying again. Make sure your full face is visible and the camera is not blocked.5.

Why can't I find the account after importing the seed phrase? If you import your seed phrase into the OKX wallet but find that the imported wallet isn't the account you need, it may be because: You have multiple seed phrases, and the imported wallet isn't the one you want to restore. You can use the correct seed phrase to re-import your wallet. The wallet account you're looking for is a derived account of the imported wallet.

In the first assessment, a link will be deleted if no invitees signed up or logged in to OKX using the link after more than 180 days. When the link with a 0% commission rate meets the criteria once again, the original commission rate will be restored within the next hour. If all of a sub-affiliate's links are deleted, the sub-affiliate account will be closed automatically. When the sub-affiliate closes their sub-affiliate account, they will no longer receive commissions.

If you need to reset your trading interface, whether to troubleshoot an issue, clear customizations, or simply start fresh, you can quickly restore it to default settings without any hassle. Resetting your interface can be helpful for restoring default settings or ensuring your trading layout is optimized for your needs.

After confirming the above, try backing up your wallet again. Visit OKX wallet FAQ or contact our OKX Assistant for further assistance.

This guide explains common causes and practical solutions to help you restore access quickly.Why is my OKX app not working? There are several reasons why the app may stop working or crash.

If you didn't backup your Share 3's data to your device's cloud and your device is lost, you can't access your assets permanently as you only have Share 1 remaining on your wallet's server.How do I restore my wallet? You can restore your wallet via cloud backup using Share 1 and Share 3 data even if you have lost your device. All the 3 secret codes will be reset to secure your asset and prevent the risk of Share 2 data being leaked. It'll not affect your wallet address or your assets.

A seed phrase (also known as a mnemonic phrase) is a set of randomly generated words, usually consisting of 12, used to back up and restore your wallet. If you lose access to your wallet or forget your wallet password, you can use the seed phrase to restore your wallet and regain access to your assets. Since the seed phrase is derived from the private key, anyone who has access to the seed phrase has full control over the wallet and its assets.

You can find out more on how to create or import an OKX wallet via our web or app: How do I manage my wallet on web How do I manage my wallet on app How do I restore an existing OKX wallet? If you lose access to your wallet or forget your password, restoring your wallet is simple — just make sure you have your seed phrase accessible. Check out our guide on importing and exporting your seed phrase or private keys if you want to learn more.

A position can only be closed at market price and the leverage can't be adjusted after the position opened. A voucher is limited to be used on several specific pages, and will be automatically used after you open a position. A voucher used in a partial fill during an extremely volatile market won't be restored. A contract vouchers is independent from your own funds and can’t be used together with them. Each voucher can only be used once.