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Restart of the call-auction mechanism of OKT
For the sake of the fairness, we are going to restart the call-auction mechanism of OKT pairs. 1. OKT spot trading: OKT/USDT, OKT/BTC, OKT/ETH: 8:00 am UTC on Jan. 19. 2. All OKT trading pairs will have zero trading fees for 30 days. The taker and maker fee will both be zero for regular and professional users. The trading volume of these zero trading fee pairs will not be calculated in your level of trading volume.Published on 18 Jan 2021Updated on 17 Nov 2025AnnouncementsMcLaren Race Rewind Singapore Winners
We're delighted to open up a special minting period for the audience that attend Singapore TOKEN2049 on September 18th and 19th, 2024. Those who attend the event and download the OKX Wallet are eligible to claim the Singapore GP digital collectible. This collectible is designed to showcase the McLaren x OKX Special livery. Winner Selection: All customers that participate are entered into a random selection generator.Published on 18 Sept 2024Updated on 8 Sept 2025FAQ13Notice of Adjustment on Margin Call Coefficient and Trading Fees
Fixed-margin margin ratio = (Margin + UPL)/Position margin - adjustment coefficient Cross-margin margin ratio = Equity balance/Position margin - adjustment coefficient If the investor's margin ratio breaches 0%, a margin call will be triggered. Essentially: For LTC 10x contract, if the loss has reached 90% of the position margin, a margin call will be triggered. For LTC 20x contract, if the loss has reached 80% of the position margin, a margin call will be triggered. 2.Published on 18 Jan 2018Updated on 17 Nov 2025AnnouncementsHow do I join a video call with customer support?
Note: If you have previously scheduled a video call session, you may follow the steps below to join. Go to the Support center Select Join video call appointment under Self-service tools Select join video call appointment Enter the authentication code to join the video call Enter the authenticator code to join the video call Note: the email OTP will be sent to the verified contact email you used during your chat or ticket with customer service.Published on 26 Aug 2025Updated on 23 Apr 2026FAQ51How do I back up my wallet to iCloud, Google Drive and Huawei Cloud?
If you forget your backup password, you can't recover the wallets backed up with this password. You can set a new password when backing up your new wallet, which won't affect your backed up wallets. When you recall your first backup password, you can continue using it to restore wallets.How do I back up my wallet with iCloud, Google Drive or Huawei Cloud?Published on 12 Jan 2023Updated on 2 Mar 2026FAQ9,616OKX Announcement on Listing Matr1x (MAX) for Spot Trading and Commencing Call Auction
OKX is committed to providing you with better products and quality services. OKX Team August 5, 2024Published on 5 Aug 2024Updated on 9 Feb 2026AnnouncementsHow do I add a custom remote procedure call (RPC) to the OKX Wallet?
RPC stands for remote procedure call, which is a protocol that lets your OKX Wallet communicate with a specific blockchain network. By adding a custom RPC, you can manually connect to different networks (like a testnet or a custom EVM-compatible chain) that aren’t preloaded in the wallet. This is especially useful for developers or users exploring new or lesser-known chains. Custom RPCs allow you to manually connect your OKX Web3 Wallet to a blockchain network that isn’t supported by default.Published on 7 May 2025Updated on 24 Feb 2026FAQ22How do I reach out to OKX Singapore customer support?
OKX Singapore is committed to addressing all user-reported issues promptly. Here’s what you can expect after you have submitted a request for help: Response time: We aim to respond as promptly as possible, and always within 6 hours of receiving your request. Resolution time: We strive to resolve all issues within 7 calendar days after receiving the full details of your issue.Published on 18 June 2025Updated on 17 Nov 2025FAQ2USDG on X Layer FAQ
The program is NOT available to customers in the following jurisdictions: USA UK European Economic Area (EEA) Brazil Australia UAE Turkey Singapore All other regions can participate by holding USDG on X Layer via OKX Wallet, connecting their wallet to the exchange, and claiming rewards weekly. The APY is subject to change, and users should refer to the X Layer Terms of Service for complete details.Published on 21 Oct 2025Updated on 18 Dec 2025FAQ13Disclaimer for P2P trading services
Third parties, such as verification service providers, escrow agents, payment providers, custodians, and/or banking partners, may be involved in any OKX P2P trading services transactions. You may be subject to the terms and conditions of these third parties. OKX shall not be responsible for any loss arising or resulting from any third party.Published on 15 Sept 2023Updated on 17 Nov 2025Announcements26,936Suspension the FIX API service
The FIX API suspension the service at 00:00 on December 9, 2017 (Beijing Time). The REST API and WebSocket API are still available. Please add our API customer support WeChat (ID: ApiSupport) for API-related questions. IF new API service is launched , we will notify you again. Once again, thank you for your attention. OKX December 8, 2017 18: 30Published on 8 Dec 2017Updated on 17 Nov 2025AnnouncementsA New Domain for Decentralized Services on Web
We recommend Web users bookmark web3.okx.com for convenient access to all OKX Web3 services. No action is required; existing functionality and settings* remain unchanged. If you have any questions, please don't hesitate to contact OKX Support. OKX Wallet team Mar 19, 2025 *The DEX aggregator service is temporarily suspended while we implement platform improvements. Updates on its resumption will be announced through our official channels.Published on 19 Mar 2025Updated on 12 Sept 2025AnnouncementsOKX Wallet Service Maintenance Announcement
Dear OKX users, The service of OKX Wallet is under maintenance. Our team is working to resolve this quickly, and we will update you once everything is restored. We apologize for any inconvenience caused to you. During maintenance, your fund is safe, but there may be a delay in the display of your wallet balance and the updating of transaction status. We appreciate your support and want to assure you of our commitment to providing the best services at all times. OKX team November 22, 2024Published on 22 Nov 2024Updated on 17 Nov 2025AnnouncementsOKX Wallet Service Upgrade Announcement
Dear OKX users, OKX Wallet will be upgrading its data service at 22:00 (UTC) on June 18, 2024. You may experience the following during the upgrade: Delayed updates on Dashboard asset data Wallet transactions/interactions may fail temporarily The OKX Wallet app, wallet extension, and Web Dashboard will be affected. These are all normal conditions that may occur during the upgrade. The upgrade is expected to be completed within 30 minutes without further notice.Published on 18 June 2024Updated on 17 Nov 2025AnnouncementsAnnouncement on OKX Wallet Service Maintenance
Dear OKX users: In order to provide better services, the OKX wallet service is undergoing maintenance and upgrades. We will complete the maintenance work as soon as possible. During maintenance, transaction status updates are slightly delayed. OKX Wallet is a decentralized wallet, your on-chain assets will not be affected in any way. OKX Wallet will continue to provide you with excellent products and services! OKX team May 11, 2024Published on 11 May 2024Updated on 17 Nov 2025Announcements