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Passkey FAQ
If you're asked to scan a QR code even when using your original device and Apple ID, it may be because your iOS version is outdated and doesn't support the passkey feature. To resolve this, please update your iPhone to the latest version of iOS. Once updated, you'll be able to complete the verification process smoothly.2. How do I log in with passkey if I've switched to a new iPhone?Published on 19 Mar 2025Updated on 4 Mar 2026FAQ123How do I create passkeys? (app)
Before you create a passkey, make sure you at least have: A mobile device with iOS 16.0.0+ or Android 7.0+, or A USB security key that supports the FIDO2 protocol Note: iOS: Requires iOS 16.0+ and the system Passwords app. Update iOS or reinstall the app if needed. (The standalone Passwords app requires iOS 18+.) Passkeys can sync across devices using the same Apple ID. Android: Passkeys depend on Google services, so your device must be able to access Google. 2.Published on 16 Aug 2023Updated on 1 May 2026FAQ13,199How do I add OKX widget on my phone?
Swipe down or tap and hold the preview of the app, select the Lock icon in the pop-up menu.On iOS We offer a wide variety of widgets on iOS.Published on 15 Aug 2023Updated on 24 Apr 2026FAQ5,990Security audit report collection
Certik OKX Wallet front-end, mobile (iOS/Android) and SDK components audit report - 2024.05.23 The front-end, mobile (iOS/Android) and SDK components of OKX Wallet have passed the security audit by CertiK: A portion of Mobile App Source Code which contains both the iOS and Android components responsible for wallet creation/import, password management and data backup to cloud platforms.Published on 11 Nov 2022Updated on 27 Jan 2026FAQ7,083Why is my OKX app not working?
For iOS: iOS doesn’t provide a direct cache-clearing option. Instead, delete and reinstall the app to refresh stored data.4. Reinstall the app If the previous steps don’t work: Remove the app from your device Restart your phone Download the latest version from the official app store Log in again Always make sure you back up your recovery phrase or login credentials before uninstalling the app.When should I contact support?Published on 16 Mar 2026Updated on 6 Apr 2026FAQ11Disabling cloud sync on your authenticator app
Google Authenticator (iOS & Android): Open Google Authenticator and select the Profile icon in the upper right corner to check if you're logged into a Google account: Not logged in: cloud sync is automatically disabled, and no further action is required. Logged in: cloud sync is enabled by default. Log out of your Google account to disable it.Microsoft Authenticator Cloud sync is disabled by default.Published on 12 May 2023Updated on 24 Apr 2026FAQ4,725OKX Launches XRP
XRP withdrawal - 20:00 Dec 15, 2017 (Beijing time) OKX iOS App (Version 1.5.5) does not support deposit & withdrawal of Ripple(XRP) at the moment. As the transaction of digital assets involve extensive risks, you are reminded to assess your risk tolerance before participating in these trades. As always, OKX will do all it takes to provide you with the best products and services. OKX December 15, 2017Published on 15 Dec 2017Updated on 17 Nov 2025AnnouncementsHow can I troubleshoot web or app issues?
If issues persist, select Clear Data (this logs you out but fixes many deep bugs).For iOS There’s no direct “Clear Cache,” but deleting and reinstalling the app achieves the same effect.For browser Open your browser settings. Find the Privacy or Clear browsing data section. Select Cookies and Cached files, then confirm to clear them.Published on 11 Feb 2026Updated on 16 Apr 2026FAQ10How do I import a wallet from Trust Wallet to OKX Web3 wallet?
With the OKX Web3 wallet, you have complete ownership of your assets, and it is accessible on iOS, Android and web browsers.How do I get my secret phrase on Trust Wallet?On the web Log in to your Trust Wallet extension on the web, go to Settings Select View Secret Phrase to get your secret phrase in order to import it to your OKX Web3 wallet View your secret phrase on Trust Wallet extensionOn the app 1.Published on 29 Nov 2023Updated on 12 Sept 2025FAQ92My phone isn't working, what should I do?
You can do it in your device's general settings: Android: Settings > General Management > Date and time > Automatic date and time iOS: Settings > General > Date & Time > Set Automatically Sync your mobile phone and desktop times Clear OKX mobile app cache or desktop browser cache and cookies Try entering codes on different platforms: OKX website in desktop browser, OKX website in mobile browser, OKX desktop app, or OKX mobile app If this doesn't help, you'll need to change your phone number.Published on 1 Aug 2024Updated on 27 Jan 2026FAQ8OKX to Enable Margin Trading & Savings and List Perpetual for SWEAT
USDT-margined perpetual swap trading: OKX Perpetual Swap Trading User Agreement OKX September. 14, 2022 (UTC) Download OKX App for iOS, Android, macOS, and Windows >>> Click here for Twitter >>> Click here for Telegram >>> Click here for Discord >>> Click here for Youtube >>> More >>>Published on 14 Sept 2022Updated on 17 Nov 2025AnnouncementsMy authenticator app isn't working, what should I do?
If your authenticator app doesn't support time syncing, you can automate it in your device's general settings: Android: Settings > General Management > Date and time > Automatic date and time iOS: Settings > General > Date & Time > Set Automatically Sync your mobile phone and desktop times. Clear OKX mobile app cache or desktop browser cache and cookies. Try entering codes on different platforms: OKX website in desktop browser, OKX website in mobile browser, OKX desktop app, or OKX mobile app.Published on 11 Aug 2023Updated on 9 Feb 2026FAQ2,098Update on Price limit rules and Market-close-all Feature of Futures Trading
However, we have disabled the "Market-close-all" feature on iOS and Android APP clients for now as the mobile updates are still developing. This does not affect regular closing of position(s). We will make further announcement once the mobile updates are online. Thank you for your support and understanding. OKX 19 Jan 2018Published on 19 Jan 2018Updated on 17 Nov 2025AnnouncementsDo I need to pay fees for deposit and withdrawal?
., Android 6.151 / iOS equivalent and above) If your account balance is sufficient, the fee will be deducted from your balance. If your balance is insufficient but partially available, the available balance will be deducted first, and the remaining fee will be deducted from the withdrawal amount.Published on 1 June 2023Updated on 16 Mar 2026FAQ5,594How do I buy crypto with Google Pay?
Please note that Google Pay isn't available on devices running iOS at this time. Access to this service is based on the phone device and model and the countries supported by Google Pay, which isn't related to the verified country of residence with us. You must hold either a Visa or Mastercard in your legal name as registered with us. Other cards aren't supported at this time.How do I buy crypto with Google Pay?Published on 22 July 2025Updated on 4 Feb 2026FAQ3