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How do I join a video call with customer support?
You can also locate your ticket in your inbox and join the video verification call directly from the email notification. On the webI can login to my OKX account Log into your OKX account and go to My tickets page Select the Join video call under your Active tickets to join the video call Join video call from your active ticketsI can't login to my OKX account Go to your email and join the video call queue when you're ready.Published on 26 Aug 2025Updated on 23 Apr 2026FAQ51Interest-free period change for VIP Loan and Simple Earn fixed
Starting at 08:00 am UTC on April 2, 2026, the interest-free period for VIP Loan repayments will be extended from 3 days (72 hours) to 5 days (120 hours). As VIP Loan borrowers, if you repay the loan more than 120 hours before maturity, you will be charged an extra prepayment fee equivalent to 100% of the residual interest. If you repay in the last 120 hours before maturity, remaining interest for the number of full hours until maturity won’t be charged.Published on 30 Mar 2026Updated on 1 Apr 2026AnnouncementsInterest-free period change for Institutional Loan and Simple Earn fixed
Starting at 08:00 am UTC on November 10, 2025, the interest-free period for Institutional Loan repayments will be extended from 24 hours to 72 hours. As Institutional Loan borrowers, if you repay the loan more than 72 hours before maturity, you will be charged an extra prepayment fee equivalent to 100% of the residual interest. If you repay in the last 72 hours before maturity, remaining interest for the number of full hours until maturity won’t be charged.Published on 7 Nov 2025Updated on 7 Nov 2025AnnouncementsOKX Wallet now supports gas-free transfers for stablecoins on X Layer
Will there be more tokens that support gas-free transfers?We are closely collaborating with the USDG team on development—stay tuned! For the list of supported tokens, please visit this page for the latest updates. OKX Wallet will continue to provide you with high-quality products and services! OKX Wallet team December 17, 2025Published on 17 Dec 2025Updated on 22 Dec 2025AnnouncementsExclusive On-chain earn airdrop: Stake SOL, DOT, MATIC and TRX for free rewards
Reward distribution You'll receive your airdrop rewards within 15 working days in the form of a free On-chain Earn subscription after the campaign period ends. The prize will be labeled "airdrop reward". All On-chain Earn staking interest will be distributed to your funding account depending on each token's on-chain mechanism. OKX has the discretion to convert any rewards into platform vouchers or USDT of equivalent value or less value.Published on 11 Jan 2024Updated on 17 Nov 2025AnnouncementsWhy did my identity verification fail?
During video verification, please prepare the original documents in advance. Both the account holder and the assisting family member must appear in the video together to complete the verification. Non-standard Verification Process If you are completing video verification, we recommend that you: Go to a quiet environment. Power off and restart your phone. Switch to another network and try again. During the entire video recording, keep your full face within the camera frame.Published on 5 Sept 2023Updated on 24 Apr 2026FAQ11,559How do I check the status of my returned withdrawal?
The video must be one continuous recording (no edits or multiple clips). If the video file is too large, upload it to a cloud drive and share the link (ensure access permissions are granted).Where can I find my withdrawal TXID? Log in to your account at okx.com, go to the Assets and select Withdraw. On this page, you can view your withdrawal history and find the TXID for the specific transaction. TXID can be found in your withdrawal historyPublished on 30 Oct 2023Updated on 9 Feb 2026FAQ291OKX lists Verasity's native asset, VRA, for spot trading
Promotion period: April 28 at 9:00 am UTC to May 5 at 9:00 am UTC For new users: deposit or trade VRA to share $300,000 in VRA For current users: Trade VRA to enter a lucky draw to share $100,000 in VRA More details: https://www.OKX.com/promotion/S8XY/ACE503679 For any inquiries regarding this listing, please feel free to contact us in official OKX Telegram group or via the Support Center.Published on 28 Apr 2021Updated on 17 Nov 2025AnnouncementsHow do I become part of the OKX P2P Merchant Program?
Meet 4 verification requirementsCondition 1: Complete [Video Verification]. Video verification needs to be done in [C2C Buy Crypto]. Open the App homepage, tap [C2C Buy Crypto], then select [My] - [C2C Video Verification] - [Start Recording].Published on 25 Nov 2022Updated on 5 May 2026FAQ731Unseen City Shirts - The Roses and The Bees - NFT FAQ
Creating a wallet is a simple and free process. Here is a video of how you can create one. Why do I need to use a wallet? A wallet is a safe place to store your digital collectibles. Each wallet holds a unique address that only you can access. You can connect your OKX Web3 or compatible wallet. How long do I have to claim my collectible? Each collectible is open for 72 hours. Opens - 22.04 10AM BST Closes - 25.05 9:59 BST When will the rarity of my NFT be revealed?Published on 19 Apr 2024Updated on 8 Sept 2025FAQ23Unseen City Shirts - Blue Moon - NFT FAQ
Creating a wallet is a simple and free process. Here's a video of how you can create one.5. Why do I need to use a wallet? A wallet is a safe place to store your digital collectibles. Each wallet holds a unique address that only you can access. You can connect your OKX Web3 or compatible wallet.6. How long do I have to claim my Unseen City Shirts – Blue Moon NFT? Each collectible is open for 72 hours. Opens - 29.04 10AM BST Closes - 02.05 9:59AM BST7.Published on 25 Apr 2024Updated on 4 Dec 2025FAQ2OKX to list perpetual futures for JELLYJELLY crypto
., video sharing and editing) through its planned video app, with priority access for token holders Asset name: Jelly-My-Jelly Ticker: JELLYJELLY Website: https://www.jellyjelly.com/ Features Details Underlying JELLYJELLY/USDT index Settlement crypto USDT Face value 100 Price quotation 1 JELLYJELLY value calculated in USDT equivalent Tick size 0.00001 Leverage 0.01-20x Funding fee Clamp(MA([(Best bid + Best offer) / 2 – Spot index price] / Spot index price – Interest), -1.5%, 1.5%), Interest = 0Published on 26 Mar 2025Updated on 9 Feb 2026AnnouncementsNew min/max amount for creating an ad on the P2P marketplace
Lite Advertisers who have completed either basic verification (level 1), advanced verification (level 2), or video verification (level 3): The minimum amount by default, for public and private ads, will be equivalent to 100 USD for all trading pairs in all markets. Exceptions apply for Indian Rupee (INR), Pakistani Rupee (PKR), and Nigerian Naira (NGN) — the minimum amount by default, for public and private ads, will be equivalent to 50 USD.Published on 6 July 2023Updated on 17 Nov 2025AnnouncementsOKX Wallet to Launch Cryptopedia Season 14
Task 3: Watch the video and answer quiz questions Details: Connect your wallet to the MetaCene event website, watch videos, and answer questions. Note that only by correctly answering all questions can you verify the task in Cryptopedia. As each address has only one chance to answer questions, we recommend joining the project community (Discord: @metacenegame-official) to explore answers to the questions.Published on 26 Feb 2024Updated on 17 Nov 2025AnnouncementsOKX to list VINE (Vine Coin) for spot trading
Millions of videos were posted. The founder launched this meme coin to commemorate the beauty of togetherness and creation.Published on 26 Jan 2025Updated on 9 Feb 2026Announcements