Only local Australian banks are supported. The deposit processing time will differ based on your bank and transfer mode. Most deposits are processed instantly. However, your bank and other banking partners may impose additional review periods, so we suggest allowing up to 1 business day to receive your first deposit. Make sure the name on your OKX account matches the name on your bank account for a smooth deposit transaction. Any deposits from a third party will be rejected.

While we don't charge a fee for AUD withdrawals via BSB & Account number transfers, additional transfer fees may be charged by your bank. Funds are generally available near instantly, though first-time withdrawals may take up to 1 business day depending on your bank. To learn more about our fees and processing time, read more here.How do I verify the ownership of the receiving account for the first-time AUD withdrawal?

I have multiple nationalities. Which nationality should I use to pass identity verification? For the best experience, try using the nationality that is most relevant to your identity.3. Why am I unable to select a voter's card as a form of ID? This type of ID may not be supported for identity verification in your country. If you believe it should be supported in your country, please contact customer support.4. What are acceptable forms of government-issued ID?

Always check your bank/electronic wallet/payment method of choice to confirm if you've received the full payment. Don't solely rely on payment proof provided by the buyer. Also, when you've a large number of orders, don't release your crypto based on an email or SMS notification. Scammers can send a fake SMS which at first glance looks like an SMS from a bank. Or they may send you a fake email, pretending to be from payment services such as Wise or AdvCash.

You can complete a cash deposit from your bank account to your OKX account using Visa and Mastercard debit and credit cards. To initiate a transfer, you'll need to add your card which is issued by an Australian bank and isn't expired.

We highly recommend that you chat with your buyer or seller first before submitting a dispute. You can message your buyer or seller via the following steps: Go to Orders (on the app) / My Orders (on the web), select the relevant order Select the message icon to chat with your buyer or sellerWhat should I do if the buyer selected Confirm payment without making a payment? Remember, don't release your crypto until you've actually received the payment in your bank/wallet account.

For declined transactions, your bank may place a temporary hold on the amount when the payment attempt is made. These funds are usually released automatically within a few days, depending on your bank’s processing time. If the hold hasn’t been released after a week, we recommend reaching out to your bank for further assistance.8. After completing my purchase with a debit or credit card, where can I view the crypto I purchased?

Comparison: Traditional Bank Accounts vs Web3 Wallets Category Traditional Bank Account Web3 Wallet Password recovery Reset by the bank Only recoverable via seed phrase or private key Asset control Custodied by the bank Fully controlled by the user Risk responsibility Partial compensation may apply User bears full responsibility Important Notes on Backing Up Seed Phrases and Private Keys To ensure the safety of your assets, please follow these best practices when backing up your seed phrase or private

SMSF accounts can use domestic bank transfers. Funds must transfer only between the SMSF's bank account and OKX. OKX Australia doesn't support any other currencies at this stage. Got more questions about SMSF? Learn more info here: How do I obtain an ASIC Extract? Self-Managed Super Fund (SMSF) FAQ

To support a limit increase request, you may be asked to provide one or more of the following: Proof of income (recent payslip, tax return, or bank statement showing regular income) Source of funds declaration or supporting documentation Additional identity document (if not already provided) Note: for more details regarding limits, visit here.Can my limits be increased automatically?

You'll need to select the currency and your bank or payment system. Confirm this info with an authenticator, email, or SMS code, and select Add again. To delete any payment method, just select it and select Delete. Note that you'll need at least 1 payment method to receive funds from other merchants.What should I do if my bank card is frozen? Usually, this issue is related to your bank's actions or regulations.

Funds unavailable for withdrawal may still be available for bank account withdrawal. You can convert the unavailable funds back to cash and withdraw the equivalent value of recently deposited cash (in local currency) to your linked bank accounts. Note: this function is unavailable in certain regions.Can the hold be removed early? The hold is applied automatically by our risk system and cannot be manually removed or shortened by the support team.

These funds are usually released automatically within a few days, depending on your bank’s processing time. If the hold hasn’t been released after a week, we recommend reaching out to your bank for further assistance.

While we offer cash deposit methods that are instant, some bank transfers can take up to 1 business day depending on the transfer type and your bank. When selecting a deposit method, you'll always see the processing time. The processing time as shown on the deposit method selection for the app The processing time as shown on the deposit method selection for the webWhat should I do if I entered the wrong digit for my bank account?

SoF/SoW Document Type Description Salary Payslip Issued within the last 3 months Bank Statement Shows salary deposits/employment income (past 3 months) Tax Document Shows employment income (past 12 months) Letter of employment Issued within the last 3 months, with employment confirmation and salary details Others Issued within the last 3 months, with employment confirmation and salary/compensation details Business ownership Bank Statement Shows income payments (past 3 months) Tax Document Shows business