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How do I use Dual Investment?
Generally, your earnings will be automatically credited to your funding account at around 16:00(UTC+8) on the expiration date. Under certain circumstances, the settlement might be delayed by up to 24 hours.Published on 18 Aug 2023Updated on 7 May 202665X Layer upgrade and OKT/OKB asset handling FAQ
X Layer is an open and decentralized public blockchain launched by OKX and isn't limited to serving the OKX exchange.Can OKB be used to offset exchange trading fees? No. OKB can't be used to offset exchange trading fees, and holding OKB doesn't affect fee discount tiers.Published on 13 Aug 2025Updated on 29 Jan 202629Why is my deposit/withdrawal suspended?
Please stay tuned to our announcements for the most up-to-date status reports.Network upgrade (Deposit/withdrawal suspension) The project team takes care of mainnet migration. Once it's completed, there will be an announcement on the website that you can refer to. If I encounter this situation, what should I do?Published on 31 Aug 2023Updated on 26 Jan 20261,019How do I trade perpetual futures on OKX?
On April 10, 2026, OKX launched event contracts to some supported countries/regions on the App, Web and API. Please refer to the page display for the corresponding supported regions. If it’s available, it'll be displayed normally.Published on 25 Mar 2024Updated on 7 May 2026130How do I download my account statements?
Select Order history to view your order history Select Download to enter the Download order history page Select Download to enter the Download order history page Select your preferred date range, then select Export Note: VIP users can download statements from February 2021 onwards. Select Export after selecting your preferred date Once the statement is ready, you can select Download to download the statement Note: the statement might take some time to generate.Published on 6 Nov 2024Updated on 5 May 202690Community Feedback Program Terms & Conditions
Community Feedback Program The program dates and participation conditions are limited to the dates and conditions specified in the announcement related to the program. Participants who meet the conditions will be randomly selected and must share their feedback within the specified dates. Any cheating, use of fake accounts, or unethical behavior will result in the disqualification of the participant from this program and the cancellation of rewards.Published on 9 July 2024Updated on 17 Nov 20251What's Options trading?
Expiration date: the date on which options expire. Strike price (or exercise price): the price at which the Options buyer can buy or sell an underlying asset when exercising a Call or Put options respectively. Contract type: Call options give the buyer the right to buy at a specified price while Put options give the right to sell at a specified price. Exercise Style: American Options can be exercised at any time prior to its expiration date.Published on 19 Nov 2024Updated on 5 May 202611My phone isn't working, what should I do?
You can do it in your device's general settings: Android: Settings > General Management > Date and time > Automatic date and time iOS: Settings > General > Date & Time > Set Automatically Sync your mobile phone and desktop times Clear OKX mobile app cache or desktop browser cache and cookies Try entering codes on different platforms: OKX website in desktop browser, OKX website in mobile browser, OKX desktop app, or OKX mobile app If this doesn't help, you'll need to change your phone number.Published on 1 Aug 2024Updated on 27 Jan 20268What are the spot trading guidelines for copy traders?
You may join the waitlist/whitelist in advance to receive exclusive rewards once it launches. Learn more: What are the reasons for my spot copy trade order fail?Published on 6 Nov 2023Updated on 3 Mar 2026283My authenticator app isn't working, what should I do?
If your authenticator app doesn't support time syncing, you can automate it in your device's general settings: Android: Settings > General Management > Date and time > Automatic date and time iOS: Settings > General > Date & Time > Set Automatically Sync your mobile phone and desktop times. Clear OKX mobile app cache or desktop browser cache and cookies. Try entering codes on different platforms: OKX website in desktop browser, OKX website in mobile browser, OKX desktop app, or OKX mobile app.Published on 11 Aug 2023Updated on 9 Feb 20262,092What should I do if my withdrawal was sent to the wrong user ID (UID)?
Provide the following details: Your UID and account information (for example, name, email address, date of birth) The recipient’s UID (if known) Reference ID Date, time, and amount of the withdrawal Our Support team will review the case and attempt to reach out to the recipient on your behalf. Notes: We'll not disclose another user’s personal information due to privacy and compliance requirements. The return of funds depends entirely on the recipient’s cooperation.Published on 13 Oct 2025Updated on 27 Jan 202618What are Source of Funds (SoF) and Source of Wealth (SoW)?
Shows your full name, amount, date of transaction, and name of the centralized crypto exchange (e.g., Binance or Coinbase) Staking reward statement Shows your full name or wallet address, reward amount, and date of reward Sale of assets (non-digital) Brokerage Account Statement Shows the sale of securities Sale Record Shows official transaction records Legal Professional Letter Shows asset sale details (For example: Lawyer's confirmation) Bank Statement Shows the transaction history of receivedPublished on 24 Dec 2024Updated on 7 May 2026806What onboarding information is required for a fund?
Provide identifying information Provide identifying information for the government-owned enterprise, such as your institution’s legal full name, registration address, registration number, date of incorporation, principal place of business (if different from the registered address), institution type, and industry, amongst other pertinent and verifiable data.Published on 13 Oct 2023Updated on 12 Feb 2026122How do I turn on and sync multiple charts on a screen?
Unlike TradingView, which includes settings such as symbol, interval, crosshair, and time and date range synchronization, the multiple charts on our platform currently operate independently without synchronization. Additionally, order and position lines are not visible under multiple charts and can only be seen on a single chart layout.Published on 9 Aug 2024Updated on 10 Sept 202530How do I verify an individual account?
They must meet the following criteria: Include your full name, date of birth, issue and expiration date No screenshots of any kind are accepted Legible and with a clearly visible photo (sharp and non-blurry) All corners of the document must be visible Not expired Selfies They must meet the following requirements: Your entire face has to be placed within the oval frame Nothing obstructs your face, such as masks, glasses and hats.Published on 25 Sept 2023Updated on 6 May 202631,272