All
FAQ
Announcements
Product documents
How do I submit my proof of address (POA)?
Why was my online shopping or food delivery receipt rejected? We’re sorry, but online shopping or food delivery receipts are not accepted as valid Proof of Address documents. Please submit an alternative valid document. What should I do if my bank, credit card, or e-wallet statement does not display my address? Document formats may vary depending on the issuing institution.Published on 5 Sept 2023Updated on 28 Apr 2026856How do I use Merchant Coupon Code?
Each code is unique and may be redeemed online or in-store, depending on the merchant’s terms. You can find your available codes in the My Rewards > Coupons section of your app. Please note, these coupons are valid for a limited time only.How do I use my Merchant Coupon?Published on 19 May 2025Updated on 24 Mar 202620How do I deposit AUD with bank transfer?
Go to Transfer, and select Deposit Select Transfer to start depositing your AUD Select AUD under Cash Select the deposit method you prefer and Next to check the required details for your transfer, then select Next Review our instructions, initiate a deposit using your online banking system, select Done after copy/paste the required info from OKX to your online bank Confirm the deposit transaction from your bank account Note: The deposits from crypto exchange platforms (CoinSpot etc.) and cross-borderPublished on 13 Mar 2024Updated on 21 Jan 202633McLaren Race Rewind Singapore Winners
In this case, customers that participated during TOKEN2049 at the OKX booth on September 18th and 19th, 2024 and customers who are based in eligible jurisdictions that participated online between September 20th - 23rd, 2024, will have their wallet addresses entered into the random selection generator which will pick the winning wallet addresses, which will be published as they are picked on this page starting Monday 23rd 00:00 BST.Published on 18 Sept 2024Updated on 8 Sept 202513Common scam tactics
This case exemplifies the importance of online financial awareness and serves as a reminder to be cautious when presented with too-good-to-be-true opportunities on the internet. It also underscores the need for vigilance and knowledge to protect oneself from online scams. Scammers provided a step-by-step guide to the victim to complete the tasks Fraudulent customer service advises the victim to complete another round of tasks in order to withdraw the earned comissions3.Published on 28 Sept 2023Updated on 8 May 20262,673What can I do with Discover in the OKX wallet?
Users gain exclusive access to high-quality, innovative projects all in one place, making exploration simpler and more rewarding.Unlock limitless potential with offline events In addition to online experiences, OKX Wallet is dedicated to enhancing user access to Web3 offline events. The platform simplifies participation by supporting one-click event creation, browsing events by map, adding favorites, and purchasing NFT tickets online.Published on 24 Feb 2023Updated on 25 Mar 20266,388Unseen City Shirts - The Roses and The Bees - NFT FAQ
Digital collectibles exist online, they are not a physical object. They are stored on the internet, usually in a digital wallet for safety and security. How do I create an OKX Web3 wallet? Creating a wallet is a simple and free process. Here is a video of how you can create one. Why do I need to use a wallet? A wallet is a safe place to store your digital collectibles. Each wallet holds a unique address that only you can access. You can connect your OKX Web3 or compatible wallet.Published on 19 Apr 2024Updated on 8 Sept 202523Unseen City Shirts - Blue Moon - NFT FAQ
Digital collectibles exist online, they're not a physical object. They're stored on the internet, usually in a digital wallet for safety and security.4. How do I create an OKX Web3 wallet? Creating a wallet is a simple and free process. Here's a video of how you can create one.5. Why do I need to use a wallet? A wallet is a safe place to store your digital collectibles. Each wallet holds a unique address that only you can access. You can connect your OKX Web3 or compatible wallet.6.Published on 25 Apr 2024Updated on 4 Dec 20252How OKX's advanced analytics help traders in the ever-changing NFT Marketplace?
Market Sentiment Analysis: Beyond quantitative data, OKX's analytics tools also delve into qualitative data by assessing social sentiment and online discussions. This enables traders to gauge market sentiment and make predictions about future price movements. Risk Mitigation: Understanding the market is crucial for risk management. With OKX's analytics, traders can identify potential risks and take necessary precautions, reducing the chances of unexpected losses.Published on 28 Dec 2023Updated on 12 Sept 202572OKX Sub-Affiliate link rules
Sub-affiliates (and affiliates) are also strictly prohibited from posting, linking, or submitting any links related to OKX on search engines, digital platforms, or any other online medium which could be accessible by individuals in Prohibited Jurisdictions. Failure to adhere to the above guidelines may result in immediate termination of your account and may expose you to legal action and liability for damages, including those imposed by regulatory authorities within the specified jurisdictions.Published on 28 Sept 2023Updated on 8 May 2026662How can you protect yourself from a phishing attack?
A phishing attack is a prevalent online scamming method where perpetrators use various techniques to mimic the URL address and webpage contents of a legitimate website.Published on 17 Aug 2023Updated on 17 Apr 20263,720How do I create passkeys? (web)
We now support Fast Identity Online (FIDO) passkeys as a two-factor authentication method. Passkeys allow you to enjoy password-free login without authentication codes. It's the most secure option to protect your account, and you can use your biometrics or a USB security key to log in. Once the passkey feature is activated, at least one passkey must always remain linked to the account.Published on 19 Jan 2025Updated on 9 Feb 20262OKX P2P verified merchant service agreement
Links to third-party websites In order to implement identification information review, this Site may link to third-party websites (such as online banking websites, identity authentication solutions) (“Linked Websites”).Published on 15 Sept 2023Updated on 28 Jan 2026736How do I access cryptocurrency derivative products in Australia?
The suitability assessment and knowledge assessment are completed online as part of the application process.What derivatives products can I access? Retail clients: USDT-margined crypto perpetual contracts with a maximum leverage of 2:1. 17 trading pairs are available at launch. For the full list of available products, see the Trading Platform. Wholesale clients: futures, options, perpetuals and margin trading. Product availability and leverage parameters differ from retail.Published on 20 Mar 2024Updated on 29 Apr 202620What can I do if I trigger risk control?
When trading on OKX, please avoid high-risk transactions, such as buying crypto on behalf of others, withdrawals for gambling purposes, off-site transactions, or assisting suspicious individuals online to launder money and score points.Published on 13 Sept 2023Updated on 5 May 20261,814