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How do I identify OKX official accounts?
Open Reddit community and copy the Reddit link that you want to verify Go to our channel verification to verify the page link. You can refer to the How do I verify OKX accounts section to learn more about how to verify the link.Instagram To verify the official pages: Verify official page: go to the page and copy the Instagram page link. Verify username: refer to the bio section of the page, and copy the username.Published on 11 Aug 2023Updated on 8 May 20265,376How do I manage my assets in my OKX wallet? (app)
For step-by-step instructions, refer to How do I manage my wallet?Published on 25 Sept 2023Updated on 7 Apr 202617,745How do I manage my assets in my OKX wallet? (web)
Getting Started OKX Wallet is a non-custodial and decentralized multi-chain wallet that provides one-stop asset management, secure storage, transfer, and other functions for all users. OKX Wallet helps you to manage your assets across multi-network (e.g. Bitcoin and Ethereum) and numerous devices (e.g. iOS, Android, and web extension) by generating an on-chain identity with a seed phrase more...Published on 22 Aug 2023Updated on 3 Mar 2026428How do I automate my trades?
Find out more about copy trading and how you can explore it here.How do I utilize the Liquid Marketplace for automated trading? Access the Liquid Marketplace: log in to your OKX account and navigate to the Liquid Marketplace section. Set up automated strategies: use trading bots or API access to develop and deploy your automated strategies within the Liquid Marketplace.Published on 1 Oct 2024Updated on 4 May 202612How do I convert my crypto?
There are 2 converting methods offered in OKX: Convert cash to cryptocurrency: Convert EUR to your preferred cryptocurrency Convert cryptocurrency to cryptocurrency: Convert your available cryptocurrency to your preferred cryptocurrency Open your OKX app, select Trade > Convert Opening Convert page from homepage Select either EUR or the available crypto in Convert from/to sections Note: only...Published on 5 Sept 2024Updated on 17 Nov 20257How do I convert my crypto?
To move funds between accounts, refer to How do I transfer my funds? Open your OKX app, select Trade > Convert Open Convert page Select the available crypto in Convert from/to sections Insert the amount and select Preview to check the order details Select Convert to complete your order Select Convert within 10 seconds to complete your order Note: Only supported cryptos for Convert will be shown. The conversion rate is updated every 10 seconds to ensure you're getting the most accurate rate.Published on 3 Sept 2024Updated on 9 May 20261,323How do I change my email?
Self-service tool For quick access, click the button below:On the app Open the OKX app and select Menu Open User Center page Select Account settings, go to Security, and select Email under the Authentication methods section Select Change email address Enter your email address in the New email address field Select Send code in both the Verify new email address and Verify current email address...Published on 6 Sept 2023Updated on 5 May 20264,123How do I update my email?
Self-service tool For quick access, click the button below:On the app Open the OKX app, and select Menu Open Menu page Select Profile and Settings, go to Security, and select Email under the Authentication methods section Select Change email address Enter your email address in the New email address field Select Send code in both the Verify new email address and Verify current email address...Published on 6 Sept 2023Updated on 15 Oct 20253What should I do if I forget my OKX wallet password?
This design ensures user sovereignty over assets, but it also means that password recovery services are not available.Q: If I lose my seed phrase but still remember my wallet password, can I recover my assets? No. The seed phrase or private key is the only credential that can be used to recover a wallet. If you lose your seed phrase and do not have a backup, your assets cannot be recovered, even if you still remember your wallet password.Published on 28 Oct 2022Updated on 9 May 202613,520How do I change my verified name?
Note: this feature may not be available in all regions. If you’re unable to access it, please contact the OKX Assistant for support.On the app Go to Main menu > Profile Select Identity verification from the Profile Select Identity verification from the user center page Select the Legal name option to update your name and you'll be asked to reconfirm before proceeding to the next phase. Tap the...Published on 18 Mar 2026Updated on 20 Apr 202621How do I add my emergency contact?
If we are unable to contact you after a defined period of inactivity, we will attempt to contact your emergency contact using the information you have provided.How do I add emergency contact?App Log in on your OKX app > Tap the Main Menu icon in the upper left corner > Profile and settings > Security > Emergency contact. Select Emergency contact under Advanced security Read the description and guide on the introduction page, before proceeding to add emergency contact.Published on 24 July 2025Updated on 12 Feb 2026279How do I download my account statements?
I want to download order history Order History shows all the orders you've placed. Example: If you placed a limit order—whether it was filled, canceled, or expired—it will appear here. To download your order history, please follow these steps: Sign in to your OKX account here Hover over to Assets and select Order Center Order center is under Assets Select Order history from the menu bar to view your order history Note: order history can only display transactions for up to 90 days.Published on 6 Nov 2024Updated on 5 May 202691How do I verify my identity with Singpass?
Select Verify now Kickstart your verification process by selecting Verify Now Select Singpass as ID Type to start the Singpass verification journey Select your ID type as Singpass Select the QR code to redirect to Singpass App Tap the QR code to proceed to the log in phase Once you're in the app, it'll load a page that'll ask for your permission to log in, so select Approve Approve the log in to the Singpass profile A page with Singpass' terms and conditions will be loaded, select I Agree to completePublished on 13 Sept 2024Updated on 9 Feb 20265How do I update my authenticator app?
You'll receive an email/SMS confirmation upon successfully changing your authenticator app.I can't log in to my account If you can't log in to your account, you can only reset your authenticator app on the OKX app. Enter your account on log in page, select Next. Select Forgot your password on enter password page and Confirm your phone/email. Select Security verification unavailable to start reset your authenticator app.Published on 1 Aug 2024Updated on 16 Mar 2026194How do I freeze my account? (app)
Self-service tool For quick access, click the button below: Once you freeze your account, you won't be able to log in or register using the same email/phone/personal identity information. However, if you decide to unfreeze the account, you can unfreeze it by completing security authentication (Phone authentication, Email authentication and Authenticator app). You may contact our customer service...Published on 11 July 2024Updated on 6 May 20267