All
FAQ
Announcements
Product documents
How do I verify OKX's ownership and balance of the wallet address?
Compare the proof of reserves published by OKX and the output results, the balance of all addresses and the balance in the proof of reserves are consistent, which can prove the sum of balances that OKX has at the time of the snapshot.AppendixUse third-party node RPC (example: Infura, Alchemy) Configure the RPC parameters of each chain archive node in the rpc.json file, as shown in the following figure: Get the evm archive node Install the archive node manually.Published on 26 Sept 2023Updated on 26 Jan 20261,001How do I safeguard my Web3 wallet from fraudsters?
Avoid taking screenshots as internet-connected devices may pose a risk of data leakage We recommend that you manually transcribe the mnemonic phrase and store it in a secured location.Published on 13 Dec 2023Updated on 6 May 20261,014Unseen City Shirts - The Roses and The Bees - NFT FAQ
They are stored on the internet, usually in a digital wallet for safety and security. How do I create an OKX Web3 wallet? Creating a wallet is a simple and free process. Here is a video of how you can create one. Why do I need to use a wallet? A wallet is a safe place to store your digital collectibles. Each wallet holds a unique address that only you can access. You can connect your OKX Web3 or compatible wallet. How long do I have to claim my collectible?Published on 19 Apr 2024Updated on 8 Sept 202523Unseen City Shirts - Blue Moon - NFT FAQ
They're stored on the internet, usually in a digital wallet for safety and security.4. How do I create an OKX Web3 wallet? Creating a wallet is a simple and free process. Here's a video of how you can create one.5. Why do I need to use a wallet? A wallet is a safe place to store your digital collectibles. Each wallet holds a unique address that only you can access. You can connect your OKX Web3 or compatible wallet.6. How long do I have to claim my Unseen City Shirts – Blue Moon NFT?Published on 25 Apr 2024Updated on 4 Dec 20252What can I do if my device is running in an unsafe environment?
You can either manually set the correct time or enable automatic synchronization so that your device matches internet time. If the problem still occurs, contact customer support promptly.What should I do if my account is automatically logged out on the PC while using a virtual machine? A virtual machine (VM) is software that simulates a complete hardware system, allowing a single physical computer to run multiple operating systems independently and in isolation.Published on 19 Jan 2023Updated on 12 Feb 2026301Why is my OKX app not working?
Check your internet connection Connectivity issues can prevent apps from loading. Try the following: Switch between Wi-Fi and mobile data Disable any VPN or proxy Check whether the platform’s servers are experiencing downtime If the service itself is down, you may simply need to wait until it’s restored.3. Clear cache or app data For Android: Go to Settings. Select Apps. Choose the OKX app. Tap Storage. Select Clear Cache.Published on 16 Mar 2026Updated on 6 Apr 202611What are the cryptoassets that are listed on OKX in France?
CRO Crypto.com CRV Curve Finance CSPR Casper Network CVC Civic CVX Convex Finance DAI Dai DOGE Dogecoin DOT Polkadot DYDX dYdX EGLD Elrond ENJ Enjin Coin ENS Ethereum Name Service EOS EOS ETC Ethereum Classic ETH Ethereum ETHW EthereumPoW EURT Tether EUR FET Fetch.ai FIL Filecoin FLOKI Floki FLOW Flow FLR Flare FORTH Ampleforth Governance FTM Fantom FXS Frax Share GAL Galxe GALA Gala Games GARI Gari Network GHST Aavegotchi GLMR Moonbeam GMT Stepn GMX GMX GRT The Graph HBAR Hedera Hashgraph ICP InternetPublished on 18 Mar 2024Updated on 9 Feb 20262How do I submit my proof of address (POA)?
Valid bank statements Tax form, tax statement, or tax return Pay stub that contains residential address Valid rental agreement (the remaining tenure cannot be less than 2 months) A valid government-issued document that shows your current name and address Valid utility bills such as water, electricity, gas, home attached tv or internet bills, landline telephone bills (mobile phone statements are not acceptable)Before uploading your Proof of Address, please ensure the following: The POA must be yourPublished on 5 Sept 2023Updated on 28 Apr 2026856How do I enhance my OKX app security?
Disconnect the device from the internet Use a trusted device to freeze your account via the official website Email full incident details to urgent@okx.com (include device model, timestamps, and screenshots) For immediate assistance, reach out to our 24/7 Security Team at urgent@okx.com. We prioritize your security and guarantee a response within 12 minutes to help protect your assets.Published on 21 Mar 2025Updated on 3 Mar 202636What should I do if I forget my OKX wallet password?
Avoid saving or transmitting private keys or seed phrases on internet-connected devices. Do not take screenshots or photos, as this may expose the information to online attacks. Do not import your private key into unknown third-party websites, and do not download or use wallet applications from unverified sources. These may contain security risks such as malware or trojans. If you notice any abnormal behavior, scan your device for potential threats immediately.3.Published on 28 Oct 2022Updated on 9 May 202613,520How do I protect my account from Trojan horse takeovers?
If you detect suspicious activity on your device or account, act quickly: Disconnect from the Internet — turn off Wi-Fi or power down your device and router If you can still access your OKX account, freeze it before disconnecting. If you receive any one-time password (OTP) codes via SMS, don't enter them. Use a clean, secure device to change passwords for all critical accounts Contact our support to secure your account.Published on 30 May 2025Updated on 5 Feb 202613How do I secure my exchange account?
Note: if you receive an email or notification about a login from an unusual location, this may be due to your local internet service provider running out of IP addresses and assigning you a different one. We recommend checking whether you were logged in during the time the notification was sent. If this wasn't you, please change your login password immediately and set up an authenticator app to strengthen your security settings.Published on 12 June 2024Updated on 8 May 20261,333Common scam tactics
This case exemplifies the importance of online financial awareness and serves as a reminder to be cautious when presented with too-good-to-be-true opportunities on the internet. It also underscores the need for vigilance and knowledge to protect oneself from online scams. Scammers provided a step-by-step guide to the victim to complete the tasks Fraudulent customer service advises the victim to complete another round of tasks in order to withdraw the earned comissions3.Published on 28 Sept 2023Updated on 8 May 20262,673
Showing 1-13 of 13 articles