All
FAQ
Announcements
Product documents
X Drops Club United States
X Drops Club Terms and Conditions Last Updated: 4 December, 2025 1. X Drops Club is a rewards program offered by the OKX entity on which you are onboarded as a customer under the OKX Terms of Service ("OKX"). It is a rewards program through which customers can earn selected tokens ("Rewards") by holding digital asset tokens ("Eligible Tokens") with certain asset thresholds in their funding and/or...Published on 5 Dec 2025Updated on 24 Mar 2026United Kingdom (UK) financial promotions FAQ
What are the changes for United Kingdom (UK) resident users? The Financial Conduct Authority (FCA) implemented new rules on June 8, 2023, classifying crypto assets as 'Restricted Mass Market Investments'. These rules introduce specific restrictions on marketing cryptoassets to UK consumers. The restrictions include clear risk warnings, a ban on incentives to invest, positive frictions, user categorisation requirements, and appropriateness assessments.Published on 28 Dec 2023Updated on 9 Feb 202669Gas fees FAQ
Gas fees are determined by three key factors: Gas price: the cost per unit of gas, often influenced by network demand. Gas limit: the maximum amount of gas your transaction can consume. Complex actions, like interacting with smart contracts, require higher gas limits. Network traffic: during high traffic periods, fees may increase as users compete for transaction processing.Published on 17 Feb 2025Updated on 27 Feb 2026261How do I trade perpetual futures on OKX?
After choosing the margin type, you can select the trading pair using the filters located at the top of the page (for example, All for all available trading pairs, Top for the most popular trading pairs, DeFi for trading pairs with DeFi tokens, Storage for pairs with decentralized storage coins, or Alts for trading pairs with altcoins). Alternatively, you can scroll or search for the asset you want to trade.Published on 25 Mar 2024Updated on 8 May 2026130How do I back up my wallet to iCloud, Google Drive and Huawei Cloud?
Insufficient cloud storage: Ensure there's enough available storage in your cloud drive. You may need to clear some space before trying again. HMS Core components (Huawei devices only): If you're using a Huawei device, make sure HMS Core is installed and updated to the latest version via AppGallery. After confirming the above, try backing up your wallet again. Visit OKX wallet FAQ or contact our OKX Assistant for further assistance.Published on 12 Jan 2023Updated on 2 Mar 20269,616What attestation do we need to agree to when verifying as an institutional customer?
Applicant is not a trust governed by the laws of a state or other jurisdiction in the United States, if a court within the United States is able to exercise primary supervision over the administration of the trust; G.Published on 5 Feb 2024Updated on 8 Oct 2025132How can I troubleshoot web or app issues?
If you're unable to take screenshots in the desktop app, you may right-click on an empty area of the desktop app and enable screen sharing protection.Other issues If you experience issues while using the OKX website or app, please try the following troubleshooting steps first:Use an incognito browser Try accessing OKX using Incognito mode in your browser.Clear cache or DataFor Android Go to Settings > Apps > OKX app > Storage. Select Clear Cache first.Published on 11 Feb 2026Updated on 16 Apr 202610How can I switch the site to my preferred language?
Note: for certain regions such as the United States and the United Kingdom, English is the only available language option and you can’t switch to other languages.On the app Adjust the language settings by navigating to Menu before selecting Profile and Settings. Once in the User Center page, select Preferences and Language from the list on the page to change your app languages.On the web Head over to the User Center, select the Preferences section and choose Language from the options available.Published on 15 Jan 2026Updated on 31 Mar 202624How do I fund my OKX Wallet for McLaren Race Rewind?
Risk Warning for United Kingdom users: Race Rewind Digital Collectibles are unregulated crypto assets. Their value could go down as well as up. An OKX-compatible X Layer wallet is required to hold them. You will have to pay gas fees if you transfer them. Capital gains tax may be payable on profits from their resale. They do not grant you any intellectual property rights in the underlying artwork or the right to display the artwork for commercial purposes or modify it.Published on 4 Oct 2024Updated on 12 Sept 202533Self-Managed Super Fund (SMSF) FAQ
Use Secure Wallets for Storage Store long-term holdings in a dedicated hardware wallet. Keep only essential working capital on exchanges. Protect Credentials and Access Provide view-only API keys to accountants or advisors. Never share login or trading credentials. Implement a Risk-Control Strategy Define rules for position sizing, exchange diversification, and cold storage thresholds. Regularly review and update your investment strategy to address crypto-specific risks.Published on 2 July 2025Updated on 3 Dec 2025OKX Valentine's day crypto gift - terms and conditions (SEA region)
OKX customers whose registered identity verification record reflects the following jurisdictions as country of residence (COR) are NOT eligible to participate: Brazil, Australia, United Arab Emirates, Singapore, United Kingdom, Hong Kong, Canada, United States, Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, SloveniaPublished on 13 Feb 2025Updated on 9 Feb 20261How can the OKX NFT Marketplace keep your NFT investments secured?
With state-of-the-art encryption, multi-factor authentication, and cold storage for digital assets, OKX is at the forefront of NFT security.Multichain integration OKX NFT Marketplace stands out as a multi-chain platform, supporting various blockchain networks. This multi-chain approach allows users to diversify their NFT portfolio while still enjoying the same high level of security and safety. No matter which blockchain you prefer, OKX is committed to protecting your assets.Published on 10 Nov 2023Updated on 12 Sept 202520Valentine's Day Referral at OKX - terms and conditions
OKX customers whose registered identity verification record reflects the following jurisdictions as country of residence (COR) are NOT eligible to participate: Brazil, Australia, United Arab Emirates, Singapore, United Kingdom, Hong Kong, Canada, United States, Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, SloveniaPublished on 13 Feb 2025Updated on 9 Feb 202615How to get started with Savings Starter?
Thomas), the Bahamas, Canada, the Netherlands, the United Kingdom (specifically regarding our derivatives-related Services for retail users), Bangladesh, Bolivia, Donetsk, Luhansk and Malta. Limit one (1) gift per recipient. Sub-accounts will not be eligible to participate or receive any rewards.Published on 5 Sept 2023Updated on 9 Feb 20262,401What should I do if facial recognition fails?
Device-related issuesApp permissions Kindly ensure that our app has been granted permission to access your phone's photo album and camera, as well as permission to use storage space. You can configure this through your phone's app permission settings.App version Update the app to the latest version and try again.Published on 11 Oct 2024Updated on 30 Apr 2026482