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Learn & Earn Campaign that is only for Turkish users event rules
Participation requirements: New or existing user who registered OKX with Turkey as country/region of residence Haven't completed the account verification for your OKX account before participating in the event Each user account and device can only participate in this event once and must meet the following terms and conditions at the same time (Some users may not be able to participate due to applicable regulations or risk control measures).Published on 24 Oct 2023Updated on 9 Feb 202637How do I start onboarding as an institutional user?
According to our User Agreement, each individual or corporate entity is allowed to register only one account.This policy is in place to ensure fairness and platform security. If the rule is violated, the platform may suspend or terminate services in accordance with the agreement. If you need further clarification, please contact customer support.Do I need to provide a supplemental confirmation letter in PDF format?Published on 10 Oct 2024Updated on 2 Feb 202655How do I reverse my trading position with one tap?
More opportunities for fast strategies: perfect for scalpers and breakout traders who depend on rapid decisions and minimal downtime between positions.How do I use one-tap reverse? Go to Trade > Positions Select the position you want to reverse Select the Reverse button (double-arrow icon for App) Note: this feature is available only in One-Way Mode; Hedge Mode isn't supported.Published on 5 July 2025Updated on 6 Apr 202610What should I do if the T+N (T+1/T+3/T+7) security protection is triggered and I can't trade?
Important note: Upload failure: please make sure the file is in PDF format. Each order can only be appealed once and approval is not guaranteed — please ensure your documents are accurate and complete. (Appeal response time is 3 calendar days). An example is provided on the appeal page — please read it carefully. T+1 orders cannot be appealed. Please wait patiently for the automatic unlock.How can I avoid triggering T+N security protection?Published on 17 Mar 2023Updated on 8 May 20262,889How do I download a P2P order receipt?
It serves as a verifiable record, containing key details such as: Traders' real names Transaction dates Transaction amounts Transaction types Payment details This receipt can be exported in PDF format and is especially useful for clarifying transaction details or verifying counterparties when needed. Sample of a P2P order receipt on our platformHow do I download a P2P order receipt?Published on 17 Dec 2024Updated on 24 Apr 202674How do I submit my proof of address (POA)?
The POA must be a clear photo of your original POA or a PDF file can either be a clear photo of your original POA or a PDF file. The POA must match the residential information you provided during your identity verification. The acceptable types of POA may vary with different jurisdiction.Where should I upload my proof?Published on 5 Sept 2023Updated on 28 Apr 2026856How do I fix errors when submitting my institutional verification?
Note: Document should be an original copy (preferably in PDF file format), clear quality, and smaller than 20MB. Please clear your browser’s cache and cookies, and restart your browser before trying again. Navigate the status of your details via the progress bar Learn more on how you can fix the errors on your Institutional account application here.Published on 10 Oct 2024Updated on 8 Oct 202560Self-Managed Super Fund (SMSF) FAQ
This is general information only and not legal or financial advice.Reports, Fees & Tools1. Does OKX provide Proof-of-Reserves for SMSF accounts? Yes. Our Proof-of-Reserves is updated monthly and covers 22 highly traded assets. More available information here: OKX Crypto Reserve Ratios | Proof of Reserves2. What reports are available for SMSF auditing? You can download your complete trade, deposit, and withdrawal history from OKX in CSV, PDF, or via API.Published on 2 July 2025Updated on 3 Dec 2025Why did my identity verification fail?
Required Document–Related Issues ID Already Verified / Duplicate Identity Verification According to platform rules, one set of identity information can only be used to verify and register one account and cannot be used repeatedly. You may contact our customer support team and provide your ID number for further verification and handling. For more details, please refer to: How can I transfer my account if my ID card is occupied?Published on 5 Sept 2023Updated on 24 Apr 202611,559How do I protect my account from Trojan horse takeovers?
If you receive any one-time password (OTP) codes via SMS, don't enter them. Use a clean, secure device to change passwords for all critical accounts Contact our support to secure your account. Begin investigation and recovery only from a trusted device and network Follow up with these steps: Run a full antivirus scan on all devices. Remove unfamiliar apps or software. Check recovery options (email, phone, 2FA) across critical accounts to ensure they remain under your control.Published on 30 May 2025Updated on 5 Feb 202613How do I create passkeys? (web)
You may be asked to complete facial verification using your mobile device Once verified, you'll be prompted to add a new passkey and follow the on-screen instructions Select Reset to reset your passkeyRemove passkey You can remove a passkey only if you have more than one set up. If your account already has 10 passkeys, you'll need to remove one before adding a new one.Published on 19 Jan 2025Updated on 9 Feb 20262How do I create passkeys? (app)
Some reset features for iOS users may require iOS 18 or later.Reset passkey If you only have 1 passkey linked to your account, you'll only see the Reset option. This is because your account must always have at least 1 passkey. When you reset it, you'll replace your current passkey with a new one during the process.Published on 16 Aug 2023Updated on 1 May 202613,196How do I create passkeys? (web)
You may be asked to complete facial verification using your mobile device Once verified, you'll be prompted to add a new passkey and follow the on-screen instructions Select Reset to reset your passkeyRemove passkey You can remove a passkey only if you have more than one set up. If your account already has 10 passkeys, you'll need to remove one before adding a new one.Published on 16 Aug 2023Updated on 29 Jan 20264,283Quote sorting
I see multiple Anonymous makers submitting quotes for my RFQ, however after they expire I only see one expired quote with the "ANON" desk ticker. Why does this not show expired quotes by all of the Anonymous makers? In order to help ensure that Makers who wish to remain anonymous are protected, we do not show more than one expired or canceled anonymous quote on the RFQ Board.Published on 30 June 2022Updated on 10 Sept 202514How do I manage my assets in my OKX wallet? (web)
You can easily access over 1,000 DApp protocols and explore the Web3 world with only one wallet.Wallet Dashboard OKX Wallet dashboard provides one-stop watch-only/management of multi-chain, multi-wallet, and multi-asset. It allows users to track the asset allocation, crypto held, NFTs, asset portfolios/liabilities/earnings of different DeFi protocols, approvals, transaction history, etc., on multiple networks in one interface.Published on 22 Aug 2023Updated on 3 Mar 2026428