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OKX House FAQ
To place an order: Browse the available products on the OKX House and once you've confirmed on your desired items, select Add to Cart Once you’re ready to check out, select the cart checkout option and follow the prompts to complete your purchase Note: you’ll need to provide shipping information and payment details. 4. What payment methods are accepted on OKX House? OKX House only accepts cryptocurrency as a payment method.Published on 29 Nov 2024Updated on 29 May 202621World Cup VIP Exclusive Gift Set FAQ
Merchandise is available in limited quantities, and each eligible user may claim one set only.Can I claim individual items from the gift box? No. The gift box is distributed as a complete set, claiming individual items or specific components separately is not supported.Can VIP users claim this gift box as a birthday reward? No. This gift box is specific to the campaign and must be claimed during the campaign period.Published on 19 Dec 2025Updated on 4 June 2026322Managing RFQs on the RFQ board
Under the "Bid" and "Ask" sections, a light gray bar shows behind the values that recedes. When this light gray bar disappears, the quote it is behind will expire automatically. To see the actual time remaining for a quote, hover over this area to reveal a tooltip with the number of seconds remaining in that quote's lifetime.I've clicked on "Quote" to quote an RFQ and in the popup window and clicked the "Submit" button, however nothing happens. Why is this?Published on 30 June 2022Updated on 29 May 202619X Layer upgrade and OKT/OKB asset handling FAQ
August 13, 2025, 3:00 PM (UTC+8) OKX will stop supporting OKB withdrawals to Ethereum (ETH L1). August 15, 2025, 10:00 AM (UTC+8) The platform will automatically convert OKT held in users' accounts to OKB according to the exchange rules. August 15, 2025, 2:00 PM (UTC+8) Historically repurchased and reserved OKB will be permanently burned through an on-chain smart contract.Published on 13 Aug 2025Updated on 29 May 202630What should I do if the T+N (T+1/T+3/T+7) security protection is triggered and I can't trade?
For orders under T+3 or T+7, you may also file an appeal via Assets > Locked Assets > P2P Order > Appeal. Note: T+1 restrictions cannot be appealed for early unfreezing.Published on 17 Mar 2023Updated on 29 May 20263,129Unseen City Shirts - Blue Moon - NFT FAQ
What does “utility” mean in the context of NFTs? Utility is a Web 3 term for special access to products, services, and platforms given to users who hold a certain NFT.11. Which jurisdictions are restricted from claiming the Unseen City Shirts – Blue Moon NFTs?Published on 25 Apr 2024Updated on 29 May 20262How do I withdraw my coins using Unstoppable Domains on OKX?
Check the wallet details, the amount of withdrawal and fees in the pop-up box of Security Verification. Enter your Funds Password and select Confirm.Published on 26 Mar 2024Updated on 29 May 202655OKX x McLaren: Digital Collectibles FAQs
If you are missing a collectible for a race you can purchase it on the secondary marketplace.What is a utility/(reward)? Some digital collectibles have rewards, also known as utilities. Utility is a Web 3 term for access to products, services, prizes, and platforms given to users who hold a certain collectible.Published on 5 June 2024Updated on 29 May 20266How do I invest in NFTs?
Do Your Own Research (DYOR): before investing in any NFT, research the creators, artwork, and any implied utility, royalty fees, and so on. Think about project potential value: some NFTs, such as rare collectibles or limited edition artworks, may appreciate in terms of value over time. Consider their potential value when making your investment decisions. Consider tax issues: in many countries, NFTs are taxable on capital gains.Published on 5 May 2023Updated on 29 May 2026122How do I close lead trades with a limit order and custom amount?
Method 1 Location: Add a TP/SL when placing an order Enter the TP/SL values in the provided boxes, then proceed to confirm your choices Method 2 Location: Place a TP/SL order Initiate a TP/SL order by filling up your desired amount at the required boxes Method 3 Location: Go to an open position and add a TP/SL Launch an open position and add your desired figures to the TP/SL section Method 4 Location: Go to lead trade management and add a TP/SL Select the TP/SL button on the My dashboard pageSpotPublished on 5 Dec 2023Updated on 29 May 20262,263OKX x McLaren NFT Sweepstakes Terms & Conditions
During the minting window, the NFTs will appear as a mystery box in users’ wallets/ dashboards. NFTs will be automatically updated by 00:00 on the Wednesday post race to reveal whether an entrant has won a prize. Prizes must be redeemed (i.e. claimed) within 3 weeks of the minting window closure (i.e. three weeks from the Monday 10am GMT post the race). Unclaimed prizes will expire after this time.Published on 25 Apr 2024Updated on 29 May 2026607How do I use the chart trading layout?
Tap the three dots > Settings > Interface 3. You can choose different styles for displaying chart positions (Top, Bottom or None)How do I unhide the candles chart? 1. Open OKX App, go to the trading page and select the trading style 2. Tap More > Settings > Interface 3. On Chart position, select Top 4. Go back to the trading page, pull down the page with a larger swipe, then the candles chart will reappearPublished on 29 Jan 2024Updated on 29 May 2026126How do I complete the required tasks shown in the app?
Example of selecting the pending task to startStep 3: Follow the instructions After that, you may be asked to provide specific details or upload documents based on the type of information needed. You can upload multiple files if needed, as long as they are clear, readable, and within size limits. If there's an additional comment box, you may include any extra context that might help with the review.Published on 3 July 2025Updated on 29 May 202637How do I manage BRC-20 assets in OKX wallet? (app)
Select Send to transfer your desired BRC-20 token 4. How do I view and switch my BTC address? Open your OKX App, select Wallet Go to Crypto and select BTC Select BTC from Home > Crypto list 3. Select Switch preferred address to view all your available BTC addresses Note: By default, the Taproot address is displayed. You can also switch to a Legacy address, Nested SegWit address, or Native SegWit address as needed.Published on 22 Aug 2023Updated on 29 May 20261,489OKX Trading Rebate Card - Terms and Conditions
OKX may delay the distribution of Mystery Boxes or rewards due to system issues or other special circumstances. If you haven't received the Mystery Boxes or rewards within 48 hours after the completion of tasks eligible for Mystery Boxes or rewards, please contact customer service, and we'll actively follow up on the situation. OKX has the right to suspend, freeze, and/or seal user accounts and assets within the accounts according to applicable laws or OKX's terms of service.Published on 9 Oct 2023Updated on 29 May 2026385