All
FAQ
Announcements
Product documents
VIT E(VITE) Mainnet Upgrade: Depositing and Withdrawal Suspension
Dear valued customers, Due to the mainnet upgrade of VITE (VITE), the depositing and withdrawal services of VITE will be suspended from 4:00 Sep 2, 2020 (UTC) until the upgrade is complete. We apologize for any inconvenience this may cause. Thank you for your continued support and we assure you of our best services at all times. Regards, OKX Sep 2, 2020 (UTC)Published on 2 Sept 2020Updated on 17 Nov 2025AnnouncementsHow do I change my phone number?
Note: select Unable to verify if you can't complete the verification Enter the two-factor authentication (2FA) code to continueYou'll receive an email/SMS confirmation upon successfully changing your phone numberOn the web Go to Profile and select Security Select Manage phone number under the Authentication methods section Select Change phone number and follow on-screen instructions to enter your phone number in the New phone number field Note: it's mandatory to link both your phone number and emailPublished on 7 Sept 2023Updated on 5 May 2026FAQ14,591How do I check the number of block confirmations? (web)
The more miners verify your transaction, the greater the number of block confirmations is. Different cryptos and networks have different numbers of block confirmations. You will receive your deposit in your account once your deposit is verified by the required number of miners according to the crypto & network that you've selected.Published on 22 Aug 2023Updated on 12 Feb 2026FAQ143How do I check the number of block confirmations? (app)
The more miners verify your transaction, the greater the number of block confirmations is. Different cryptos and networks have different numbers of block confirmations. You'll receive your deposit in your account once your deposit is verified by the required number of miners according to the crypto & network that you've selected.Published on 22 Aug 2023Updated on 29 Jan 2026FAQ613How do I migrate my email address or phone number to another account? (web)
Each user can only have one verified account.For phone number migration Go to Profile and select Security Find Phone Verification and select Change Phone Number Enter your new phone number you wish to use Select Send code for both the new and current phone number fields. You'll receive a 6-digit verification code via SMS at both numbers. Enter the codes accordingly Enter the 2FA code to continue (if any) If the new phone number is linked to another account, a pop-up message will appear.Published on 22 Aug 2023Updated on 9 May 2026FAQ393How do I migrate my email address or phone number to another account? (app)
You're not allowed to withdraw your assets after the account is closed.For phone number migration Go to Profile and select Security Find Phone Verification and select Change Phone Number Enter Your New Phone Number you wish to use Select Send code for both the new and current phone number fields. You'll receive a 6-digit verification code via SMS at both numbers.Published on 22 Aug 2023Updated on 17 Apr 2026FAQ594How do I make a withdrawal? (web)
The withdrawal submitted pop-up notice will appear once the submission is doneInternal transfer Select crypto to withdraw and internal (free) withdrawal method Select crypto and internal withdrawal method to withdraw Complete the withdrawal details and select Next Select recipient and insert recipient info (Phone number / Email / Sub-account / UID) Note: the withdrawal recipient needs to be a verified user, learn more on how you can be verified here.Published on 22 Aug 2023Updated on 27 Mar 2026FAQ1,598OKX Beginner's Guide
Kickstart your crypto journey in 4 simple steps:Step 1: Register for an account Register for an OKX account with either your e-mail, Telegram, Apple or Google account and phone number. Find out how to register an OKX account here.Step 2: Complete identity verification (KYC) To comply with regulations, OKX verifies your identity. Doing so helps to secure your account and allow you to access OKX's services.Published on 22 Aug 2025Updated on 27 Jan 2026FAQ2How do I make a withdrawal? (app)
It's necessary to fill in both the withdrawal address and the tag, otherwise, the withdrawal will be lost.Internal transfer Select Withdraw crypto, then select the crypto you want to withdraw Select OKX recipients in the Select destination field, then select your preferred Network Select OKX recipients to perform an internal transfer Complete the withdrawal details and select Submit Select recipient and insert the recipient info (Phone number / Email / Sub-account / UID) Note: the withdrawal recipientPublished on 22 Aug 2023Updated on 8 May 2026FAQ5,950Updates on the P2P Marketplace: instant crypto release
Our integration with StarPay (leading e-wallet providers in The Philippines) can also accept payment from all partners using QR PH technology. StarPay What is StarPay? StarPay is a licensed/regulated Electronic Money Issuer (EMI) based in the Philippines. Users can safely and securely send money to each other's StarPay e-wallet in Philippine Peso. Also to other e-wallets or banks that use QR PH in their system What are the benefits of using StarPay as a buyer?Published on 4 May 2023Updated on 17 Nov 2025AnnouncementsImportant update on Azerbaijan (AZN) P2P trading
What if I mistakenly input the wrong bank account number or phone number? The system now includes automatic payment method validation to help prevent such errors. For Kapital Bank and Rabita Bank, validation is performed using the bank account or card number, while for M10 it is based on the phone number. You will be notified if the information entered is invalid or incorrectly formatted before proceeding.Published on 2 Dec 2025Updated on 2 Dec 2025AnnouncementsOKX House FAQ
Once your order is shipped, you’ll receive a confirmation email with a tracking number. Use this number on the delivery partners' website to check your delivery status.9. What shipping options are available for OKX House orders? We work with our delivery partners to provide the shipping service. Delivery times and fees depend on your location and the option selected at checkout.10. Can I change or cancel my OKX House order after it's been placed?Published on 29 Nov 2024Updated on 8 May 2026FAQ17P2P Africa Christmas campaign: Win up to 150 USDT
The rewards will be distributed in USDT e. Rewards will be distributed within 21 days after the campaign period ends Rewards distribution for Promotion B: a. Only 3 merchants who traded with the highest number of unique counterparties during the campaign will be rewarded b. The rewards will be distributed in USDT c.Published on 19 Dec 2023Updated on 17 Nov 2025AnnouncementsIntroduction to delta neutral strategy
Field Formulas API field Account equity (USD) = ∑ All currencies (Currency equity × Currency’s USD price) totalEq Delta (USD) = ∑ All currencies {Abs [Currency balance + Perpetual futures delta (currency) + Expiry futures delta (currency) ] × Currency’s USD price} Among them: USDT-margined perpetual and expiry delta = Contract face value × Number of contracts × Contract multiplier Crypto-margined perpetual and expiry futures delta = Contract face value × Number of contracts × Contract multiplierPublished on 28 Oct 2025Updated on 9 Mar 2026Product documentationHow can I get my project listed on OKX?
The listing process follows strict internal procedures. Requesting specific contacts may negatively impact your application.Should I use aggressive marketing or hype in my submission? No. Avoid exaggerated claims or promotional language. Provide factual, verifiable information instead.Does following this guide guarantee listing? No. This guide is for reference only. Listing decisions are based on internal review standards and overall project quality.Published on 16 Apr 2026Updated on 6 May 2026FAQ