All
FAQ
Announcements
Product documents
How do I turn on and sync multiple charts on a screen?
Yes, you can select a different trading pair for each chart in the multi-chart view, allowing for side-by-side comparison.How many charts can I display at once? We generally support up to eight charts on the screen, but this may vary depending on your device and the platform version you are using.Can I use different timeframes on each chart? Absolutely.Published on 9 Aug 2024Updated on 29 May 2026FAQ33How can you protect yourself from a phishing attack?
How can you prevent phishing attacks? Don't click on unknown links and log in to unsafe websites to avoid account and password disclosure and asset losses. For account security information and verification protection methods, for example, the account login name and password shouldn't be consistent with other websites as the private key and mnemonic words should be kept privately. If you detect any suspicious activity on your account, you may reach out to our Support team or here.Published on 17 Aug 2023Updated on 29 May 2026FAQ3,771Full-screen Trading Now Available for Perpetual Swap
Dear valued customers, To offer a fully-immersive experience in digital asset trading, we are launching the full-screen trading for perpetual swap on OKX.com. Also, we are expecting to launch more new features, such as algo orders and trading calculator, in the coming weeks.Published on 12 Mar 2019Updated on 29 May 2026AnnouncementsHow do I manually swap assets from Synapse?
If you've received a token other than your desired token due to liquidity issues, you can swap it to get your desired assets on the Synapse platform.Published on 24 Oct 2024Updated on 29 May 2026FAQ11How can I do derivatives trading with the Jupyter Notebook?
and options), you need ctVal (contract value) and ctMult (contract multiplier) from the instrument parameters.Published on 28 Sept 2023Updated on 29 May 2026FAQ203How can you grab exclusive opportunities with OKX Launchpad?
Introducing the OKX NFT Marketplace – where you can unlock opportunities in event ticket sales, primary subscriptions, and whitelist drops with Launchpad!How can I benefit from OKX Launchpad? In the ever-evolving world of blockchain technology and digital assets, NFTs (Non-Fungible Tokens) have taken the centre stage, transforming the way we perceive ownership and access to unique digital and physical items.Published on 10 Nov 2023Updated on 29 May 2026FAQ58How can I do spot trading with the Jupyter Notebook?
Learn how you can do simple Spot trading by calling the functions in the python-okx library on a Jupyter Notebook.1. How can I run Python code snippets on a Jupyter Notebook? The Jupyter Notebook is an incredibly powerful and easy-to-use tool for Python development and data analysis. You can run a Jupyter Notebook server on Windows, Mac OS or Linux. This tutorial provides a pretty comprehensive guide on how to get a Jupyter Notebook up and running.2. How can I install the python-okx package?Published on 29 Sept 2023Updated on 29 May 2026FAQ562How do I safeguard my Web3 wallet from fraudsters?
As such, stolen funds are often challenging to recover due to the anonymity and decentralization of digital assets.What should I do to protect myself from scams? We strongly recommend you to stay vigilant and follow these key actions to prevent falling victim to scams: Avoid clicking on unfamiliar links Refrain from authorizing unfamiliar projects Verify addresses for accuracy Protect private keys/mnemonic phrasesWhat more can I do to prevent or guard against potential risks?Published on 13 Dec 2023Updated on 29 May 2026FAQ1,037How can I enhance my OKX app security?
Your keyboard input or clipboard content is modified unexpectedly.How do I remove malware and secure my device? Uninstall suspicious apps: Remove any apps downloaded from unofficial sources. Check if "accessibility permissions" have been granted to unknown apps and disable them. Perform a full system scan: If issues persist: Install and run a trusted antivirus software scan. Delete any detected malicious apps and associated files.Published on 14 May 2026Updated on 29 May 2026FAQYOUChain(YOU) Now Available
Dear Valued Customers, We are pleased to announce that YOUChain(YOU) is now listed on OKX. Please take note of the following go-live schedule: 1. YOU deposit - 16:00 May 14, 2018 (Hong Kong Time, UTC +8) 2. YOU/OKB spot trading - 16:00 May 15, 2018 (Hong Kong Time, UTC +8) 3. YOU/BTC, YOU/ETH, YOU/USDT spot trading - 16:00 May 21, 2018 (Hong Kong Time, UTC +8) 4.Published on 14 May 2018Updated on 29 May 2026AnnouncementsHow do I protect my account from Trojan horse takeovers?
If you use passkeys or two-factor authentication (2FA) that are synced across devices, these can also be extracted, allowing the hacker to gain full control of your account.What should I do if I suspect my account has been compromised? If you detect suspicious activity on your device or account, act quickly: Disconnect from the Internet — turn off Wi-Fi or power down your device and router If you can still access your OKX account, freeze it before disconnecting.Published on 30 May 2025Updated on 29 May 2026FAQ14How do I deposit OKT Chain assets from Web3 Wallet to Exchange?
To avoid any potential loss, we strongly recommend depositing your assets as soon as possible to a centralized exchange that supports OKT Chain.How do I make a withdrawal?Where can I withdraw my assets? If you currently hold assets on OKT Chain, please visit here and follow the on-screen instructions to withdraw your funds.How do I withdraw my assets? Note: this tool is only supported on desktop browsers. You’ll need to install the OKX browser extension wallet before proceeding.Published on 16 Jan 2026Updated on 29 May 2026FAQ12How do I check if an email is officially from OKX via EML file?
How do I check if an email is officially from OKX via EML file? With the increase in phishing attempts where scammers impersonate official OKX email addresses, you may receive emails that appear legitimate but are actually forged.If you are unsure about an email's authenticity, you can verify it through OKX's official channels and by checking its EML file using the steps below:1. Verify the sender's email address Verify the sender's email address on okx.com.Published on 24 Nov 2025Updated on 29 May 2026FAQ18How do I avoid scams from off-site communication in P2P transactions?
If it’s missing or doesn’t match your code, the email is likely a scam.Learn more on how you can set it up here.What trading rules should I follow to stay safe in P2P?Published on 11 Sept 2025Updated on 29 May 2026FAQ17How do I stay safe from phishing SMS using the name OKX?
If something seems off, contact OKX support through the app for official assistance.What I should NOT do: Don’t click on links from suspicious or unexpected SMS messages. Don’t call phone numbers from SMS messages unless you’ve confirmed their legitimacy through official sources. Don’t share your password, 2FA codes, or wallet keys with anyone—even if they claim to be from OKX. Don’t download apps, extensions, or wallets from unknown or unofficial sources.Published on 9 May 2025Updated on 29 May 2026FAQ325