I updated the app but can't verify my passkey. What should I do? iOS users Android users Passkeys are stored in your Apple ID's iCloud account. You can check this in the Passwords app to see if your passkey is saved. To use your passkey, make sure you're signed in with the same Apple ID you used to create it. This feature is available only on iOS 18 or above. If your device doesn't support passkeys, update your app to version 6.111.0 or above.

Using different browsers will lead to a slightly different user experience.Rename passkey You can go to Profile > Security > Security center > Passkeys > Manage to rename your passkey to help you identify it easily. Select Rename to rename your passkey Note: changing the passkey name will only affect the OKX passkey management page.

What are passkeys? We now support Fast Identity Online (FIDO) passkeys as a two-factor authentication method. Passkeys allow you to enjoy password-free login without the need for verification codes while being the most secure option to protect your account. Once the passkey feature is activated, at least one passkey must always remain linked to the account. You can reset the existing passkey or add a new one before removing any passkeys you no longer wish to keep.

Using different browsers will lead to a slightly different user experience.Rename passkey You can go to Profile > Security > Authentication methods > Passkeys > Manage to rename your passkey to help you identify it easily. Select Rename to rename your passkey Note: changing the passkey name will only affect the OKX passkey management page.

Find the passkey(s) Delete the passkey(s) Important note: if you also use OKX Pay, and the OKX Pay passkey works normally, do not delete the passkey labeled "OKX Pay," otherwise you may not be able to use OKX Pay. Return to OKX app and use your account normally. Optional: you can add or create a new passkey again after the deletion

Here's how to set it up: Go to okx.com, open the menu, and select Profile & Settings Navigate to Security Center > Passkey > Add Passkey > Use other equipment or external key Follow the prompts to confirm your PIN and complete the binding process Once set up, your hardware key can be used for secure logins, withdrawals, and other sensitive operations.2.

: Open the OKX App > Select Menu Go to Profile and Settings > Select Security > Enter the Security Center Select Security on the user center page Select Passkeys Check if there are any Passkeys you didn’t create.

If you'd like to set up a passkey (fingerprint unlock or face ID), learn more here: How do I create passkeys? (app) If you've set up a passkey: Withdrawal amount > 10,000 USD (single withdrawal or cumulative amount within 24 hours): passkey + dual verification (phone/authenticator app + email) is required. Withdrawal amount ≤ 10,000 USD (single withdrawal and cumulative amount within 24 hours): passkey authentication will be shown as the default option.

Account safety Enable MFA/2FA for all essential accounts — especially email, authenticator apps, and passkeys stored in the cloud. Regularly review login history, connected devices, and third-party access for all important accounts. Use strong, unique passwords for each account. Never reuse your email password elsewhere. Disable SMS syncing across devices to prevent OTP interception. Separate accounts: use different email addresses for your authenticator and passkey accounts.

Audit your passkeys: for the web, head over to Security > Security Center > Passkeys, while for the app, head over to Menu > Profile and settings > Security > Passkeys, before deleting unrecognized passkeys immediately. Access to the Security section by going through the Menu optionEnsure your Web3 asset is well protected Wallet backup protocol: Switch to Wallet > select Menu > Wallet Management option under the Basic section.

Passkey Enhance your account security by creating a passkey using Face ID or fingerprint recognition. This added layer of protection makes accessing your account safer and more convenient. For detailed instructions on setting up a passkey, visit here. Anti-phishing code An anti-phishing code protects users from email phishing attacks — like those described earlier — by helping them authenticate emails sent by us.

Note: if you reset or update your password, email address, phone number, authenticator app, passkey, or other security settings, you won't be able to send crypto gifts for 24 hours. The restriction lifts automatically once the 24-hour period ends. For more detailed information, please refer to the OKX Terms of Service. Note: in order to comply with local regulations, certain features may not be available in your region.

The primary aim of these scams is to trick you into handing over sensitive information—like your account login details, passkey, or verification codes—to lure you into clicking on malicious links that redirect you to our fake websites built to steal your data.In some instances, the message might provide a fake “customer support” number.