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How do I use a physical security key to protect my account?
A physical security key provides an additional layer of protection, especially against potential vulnerabilities in software-based options like authenticator apps and passkeys. While software-based options offer convenience, they also come with potential risks: Authenticator apps: if synced with cloud accounts (e.g., Google or Microsoft), losing access to the account could expose the authenticator.Published on 10 Jan 2025Updated on 29 May 2026FAQ19,701Disabling cloud sync on your authenticator app
Please check your profile settings and ensure that you don't enable it in the app settings while using Microsoft Authenticator. iOS: Open Microsoft Authenticator, select Settings, and toggle iCloud Backup off. Android: Open Microsoft Authenticator, select the More button in the upper right corner, select Settings, and toggle Cloud Backup off.Install the authenticator app on a separate device (optional) For added security, install your authenticator app on a device without the OKX app installed.Published on 12 May 2023Updated on 29 May 2026FAQ4,900My authenticator app isn't working, what should I do?
If this doesn't help, you'll need to change or unlink your authenticator app. For your security, you won't be able to withdraw funds or use P2P trading within 24 hours of changing or unlinking your authenticator app.I want to change my authenticator app You can switch to another authenticator app or change your current app's authenticator key in your OKX account. To do this, refer to the guide below: How do I change my authenticator app?Published on 11 Aug 2023Updated on 29 May 2026FAQ2,151How do I link an authenticator app?
Make your account more secure by linking an authenticator app. You can use any authenticator app you prefer, such as Google Authenticator or Microsoft Authenticator. Note: you can change your authenticator app anytime you like. However, to secure your assets, you won't be able to withdraw funds or use P2P trading (where available) within 24 hours of changing your authenticator app.How do I download the Authenticator App?Published on 29 Aug 2023Updated on 29 May 2026FAQ16,491How do I update my authenticator app?
Self-service tool For quick access, click the button below:I can log in to my accountApp Open the OKX app and select the Main Menu in the upper left corner. Select Profile and settings > Security > Authenticator app > Change authenticator app. Select user center on main page Follow the on-screen instructions and select Next. Complete the two-factor authentication (2FA) verification. You'll receive an email/SMS confirmation upon changing authenticator app successfully.Published on 1 Aug 2024Updated on 29 May 2026FAQ209How do I change my authenticator app?
You'll receive an email/SMS confirmation upon changing authenticator app successfully.Web Go to the Profile icon and select Security. Find Security on the Profile page Find authenticator app and select Change. Find Authenticator app in the Authentication methods section Select Continue and follow the on-screen instructions.Published on 11 Sept 2023Updated on 29 May 2026FAQ4,428Trade Like A Pro hype rules
Eligible users will receive redemption instructions via email to their registered email address with OKX by 14 August 2023, 23:59 EST.Disclaimer This Campaign does not constitute or shall not be considered as a recommendation to deal in any products, or investment advice. Digital assets are speculative and highly volatile, can become illiquid at any time, and are for investors with a high-risk tolerance. Investors in digital assets could lose the entire value of their investment.Published on 25 Sept 2023Updated on 29 May 2026FAQ13What types of partnerships does OKX have?
Holders can authenticate and prove their attendance and access corresponding privileges.3. How can I get my project listed on OKX Drops? Project owners and creators can apply to have their NFT project considered for collaborations on Drops.You can submit your application as below: Go to https://web3.okx.com/drops Once you're on the page, select: Web: select Be an Issuer Select Be an issuer to submit your application App: go to FAQ and find How to be an issuer?Published on 18 June 2024Updated on 29 May 2026FAQ130How do I check if an email is officially from OKX via EML file?
Authentication Results This section shows whether SPF, DKIM, and DMARC validations passed. If any of these validations fail, the email is not from an authorized source.4. Summary If SPF, DKIM, or DMARC show fails, the email is likely forged. If "From" and "Return-Path" don't match, the sender may be spoofed. Don't click suspicious links or attachments. If you are unsure, submit the EML file to OKX Customer Support for verification.Why can scammers make an email look real to you?Published on 24 Nov 2025Updated on 29 May 2026FAQ18What does OKX NFT Marketplace offer but other platforms don't?
Let's delve deeper into the multifaceted features that distinguish OKX from its counterparts across various crucial functions.Order execution mastery OKX's commitment to empowering users is exemplified through its robust standalone app trading feature. This feature not only provides unparalleled control over trades but also signifies a commitment to user-friendly interfaces.Published on 27 Dec 2023Updated on 29 May 2026FAQ24How do I stay safe from phishing SMS using the name OKX?
This means fraudulent messages can appear right alongside your real OKX alerts—such as those for login activity or withdrawals—making it difficult to tell the difference at first glance.This manipulation of SMS sender ID is what makes these phishing attempts particularly dangerous and effective.How does phishing SMS work?Published on 9 May 2025Updated on 29 May 2026FAQ325Does OKX Marketplace charge fees?
In an industry where fees often surpass 1%, this feature is a game-changer.What does the NFT Marketplace landscape look like? NFTs are digital assets that represent ownership of unique items or pieces of content. These tokens have taken the world by storm, with artists, collectors, and creators flocking to various marketplaces to buy, sell, and trade their prized digital possessions. However, one issue that has plagued NFT marketplaces is the hefty fees associated with listing and trading.Published on 14 Oct 2023Updated on 29 May 2026FAQ22OKX House FAQ
With features like limited-edition apparel authenticated by NFTs, multi-chain payment options, and zero-fee trading, OKX House redefines community engagement and ownership in both the digital and physical realms.1. Why should I use OKX House?Published on 29 Nov 2024Updated on 29 May 2026FAQ21How to prevent phishing emails?
If any of these fields show fail, the email did not pass authentication and is likely sent from an unauthorized source. spf=fail dkim=fail dmarc=fail Check out “How do I check if an email is officially from OKX using an EML file?” to learn more.Reminders Whenever you receive an email that seems unusual, keep the following in mind: Don't click any links or follow instructions immediately Phishing emails often pretend to be urgent or appealing, pause and check first.Published on 24 June 2025Updated on 29 May 2026FAQ3How do I avoid scams from off-site communication in P2P transactions?
Never engage in any form of communications off-site — always stay on our in-app chat. Don't share personal information like CNIC, bank credentials, or selfies. Don't pay after the order timeout period, as you lose escrow protection. After completing the cash transfer process, then only click "I have paid" inside our platform. Use and verify your Anti-Phishing Code for email authenticity. Click Appeal immediately if anything seems suspicious.What do I need to do If I’ve been scammed?Published on 11 Sept 2025Updated on 29 May 2026FAQ17