FAQ

Account management and security

How do I change my authenticator app?
Published on 11 Sept 2023Updated on 24 Apr 20264,360
How do I change my phone number?
Published on 7 Sept 2023Updated on 5 May 202614,574
How do I change my email?
Published on 6 Sept 2023Updated on 5 May 20264,119
How do I authorize a new device when I log in?
Published on 31 Aug 2023Updated on 6 May 202613,875
How do I link an authenticator app?
Published on 29 Aug 2023Updated on 16 Apr 202616,248
What is sub-account?
Published on 22 Aug 2023Updated on 30 Apr 20261,843
How do I close my account? (web)
Published on 22 Aug 2023Updated on 4 May 2026460
How do I close my account? (app)
Published on 22 Aug 2023Updated on 5 May 2026895
How do I freeze my account? (web)
Published on 22 Aug 2023Updated on 24 Mar 2026401
How do I freeze my account? (App)
Published on 22 Aug 2023Updated on 25 Mar 2026369
My mobile phone isn't working, what should I do?
Published on 22 Aug 2023Updated on 27 Jan 2026468
How do I migrate my email address or phone number to another account? (web)
Published on 22 Aug 2023Updated on 6 May 2026393
How do I migrate my email address or phone number to another account? (app)
Published on 22 Aug 2023Updated on 17 Apr 2026594
How do I change my login password?
Published on 22 Aug 2023Updated on 6 May 202619,649
How do I transfer/deposit crypto with my sub-accounts?
Published on 22 Aug 2023Updated on 23 Apr 20267,736

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