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Terms and Conditions The campaign (the “Campaign”) shall commence from 3 August 2023 09:00, EST to 14 August 2023, 10:30 EST. Eligible users for the reward are: New users who do not have an OKX account. Completed Identity Verification. Check your status here. Click on the "Join" button and joined successfully. Users who are eligible will successfully be given a "Ticket" to the reward which will...Published on Sep 25, 2023Updated on Aug 28, 202513How do I join a video call with customer support?
You can also locate your ticket in your inbox and join the video verification call directly from the email notification. On the webI can login to my OKX account Log into your OKX account and go to My tickets page Select the Join video call under your Active tickets to join the video call Join video call from your active ticketsI can't login to my OKX account Go to your email and join the video call queue when you're ready.Published on Aug 26, 2025Updated on Apr 23, 202651Why did my identity verification fail?
During video verification, please prepare the original documents in advance. Both the account holder and the assisting family member must appear in the video together to complete the verification. Non-standard Verification Process If you are completing video verification, we recommend that you: Go to a quiet environment. Power off and restart your phone. Switch to another network and try again. During the entire video recording, keep your full face within the camera frame.Published on Sep 5, 2023Updated on Apr 24, 202611,559How do I level up my trades with Mizar?
Mizar is 100% subscription free, and all tools are available for everyone. That means users pay fees based on their trading volume. Additionally, users share part of their profits when copy-trading other users. Mizar users are part of a STAR system, a tiered system where fees are discounted based on your average 30 days volume or amount of $MZR (Mizar’s utility token) staked.FAQ1. Do I get a free trial on Mizar?Published on Mar 28, 2024Updated on Jan 2, 20265How do I check the status of my returned withdrawal?
The video must be one continuous recording (no edits or multiple clips). If the video file is too large, upload it to a cloud drive and share the link (ensure access permissions are granted).Where can I find my withdrawal TXID? Log in to your account at okx.com, go to the Assets and select Withdraw. On this page, you can view your withdrawal history and find the TXID for the specific transaction. TXID can be found in your withdrawal historyPublished on Oct 30, 2023Updated on Feb 9, 2026291Unseen City Shirts - The Roses and The Bees - NFT FAQ
Creating a wallet is a simple and free process. Here is a video of how you can create one. Why do I need to use a wallet? A wallet is a safe place to store your digital collectibles. Each wallet holds a unique address that only you can access. You can connect your OKX Web3 or compatible wallet. How long do I have to claim my collectible? Each collectible is open for 72 hours. Opens - 22.04 10AM BST Closes - 25.05 9:59 BST When will the rarity of my NFT be revealed?Published on Apr 19, 2024Updated on Sep 8, 202523Unseen City Shirts - Blue Moon - NFT FAQ
Creating a wallet is a simple and free process. Here's a video of how you can create one.5. Why do I need to use a wallet? A wallet is a safe place to store your digital collectibles. Each wallet holds a unique address that only you can access. You can connect your OKX Web3 or compatible wallet.6. How long do I have to claim my Unseen City Shirts – Blue Moon NFT? Each collectible is open for 72 hours. Opens - 29.04 10AM BST Closes - 02.05 9:59AM BST7.Published on Apr 25, 2024Updated on Dec 4, 20252How do I connect my Keystone Hardware Wallet to OKX Wallet?
Supported Chains (Compatible with Keystone): App: EVM, ETC, Bitcoin, Litecoin (LTC), Bitcoin Cash (BCH), Dash (DASH) Browser extension: EVM, Bitcoin Features: Send, Receive, Swap, and so on.Getting Started To get started, you may prepare the following: Keystone hardware wallet Get ready with your Keystone 3 or Keystone 3 Pro hardware wallet. OKX app Open the OKX official website, and download the OKX app. You can also search OKX on the App Store or Google Play.Published on Nov 8, 2023Updated on Mar 2, 202612,790Why do I have to trade on OKX Liquid Marketplace?
In more detail, here are the main benefits of the OKX Liquid Marketplace for pro and institutional crypto traders: Competitive prices, regardless of size or complexity: Always access tightest available quote/spreads. Send custom RFQs to multiple counterparties. Let multiple makers compete to win trades. Guaranteed, instant off-order book execution: Place trades of any size without impacting the order book. Use 20+ predefined strategies including future spreads, options, straddles, and more.Published on Mar 13, 2024Updated on Oct 30, 202516What's the risk and runtime for Smart Picks?
With just one click, Smart Picks uses AI to set up trades just like the pros. You can easily apply expert strategies even if you're new to trading. If you prefer more control, you have the option to customize the settings to fit your needs. Smart Picks brings a new alternative to trading, allowing anyone to trade like a pro.How do I use Smart Picks? Smart Picks works like an online store for trading.Published on Sep 26, 2024Updated on Feb 9, 2026272How to transfer crypto from Coinbase to OKX?
We also offer free iDeal, Bancontact and SEPA bank transfers. Regulated in Europe: OKX was the first to obtain a MiCA license, making it available for the whole of Europe. The approval, granted following the acquisition of their MiCA license on January 27, 2025, reinforces OKX's status as a reliable and compliant entity within the European cryptocurrency market.Published on Jun 19, 2025Updated on Jun 26, 20257How do I make a deposit? (app)
Video guideWhat is a deposit? A deposit refers to transferring crypto from another exchange or platform to your OKX account. It is similar to bank transfers. For example, Person A provides their bank account number to Person B, and Person B uses that account number to deposit funds into Person A’s bank account. When making a deposit, all cryptos require a deposit address. When depositing, make sure that the crypto name and the network used for deposits and withdrawals are exactly the same.Published on Aug 22, 2023Updated on May 8, 2026151,396How do I create NFTs?
You can submit pictures, an audio or video clip. Currently, you need to submit them one by one, and there is a size limit for the file that you upload. We suggest setting a royalty for your NFT so that you can get some income every time your artwork is traded. However, you won't be able to set it when lazy minting (buyers pay gas fees for minting) is enabled. We will review any NFTs created by you before releasing them, but those purchased from the secondary market don't require review.Published on Jun 8, 2023Updated on Mar 4, 20261,408What should I do if facial recognition fails?
Other issues If you can’t tap video verification, complete identity verification on the web first, then return to the app for facial recognition. If you reach the maximum number of attempts, wait 1 hour before trying again. Make sure your full face is visible and the camera is not blocked.5. Google services issue If you see a blank page or a “Failed to connect to Google services” message, uninstall the app and reinstall it from the website. Then log in and try again.Published on Oct 11, 2024Updated on Apr 30, 2026483Where do I find limits, fees and processing time details for cash withdrawal?
Video Guide You can easily withdraw cash from your OKX account using our cash withdrawal feature. We offer a variety of local currencies and cash withdrawal methods based on your region. Log in to your OKX account to see what's available for you. Here's how to access our cash withdraw feature, once you log in to your OKX account from mobile app or website:How do I access the cash withdrawal feature?Published on May 23, 2025Updated on Mar 4, 202635