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Building RFQs
How do I submit an RFQ for a target price, for instance 100,000 USDT worth of BTC, rather than a defined amount of coins? After selecting a product and bringing it into the position builder, select the arrow in the box where you input the quantity allows you to instead indicate a target price. This feature is only available for spot pairs.How do I change the type of an option from "call" to "put" or vice versa on the builder?Published on Jun 30, 2022Updated on Jun 2, 202631Why do I have to trade on OKX Liquid Marketplace?
Customizable strategies: Carry trades (spot vs future/perp), futures spreads (future vs future/perp), call/put spreads, calendar spreads, butterfly spreads, condors, ratio spreads, diagonal spreads, back spreads. Options/volatility strategies: collars, straddles, strangles, covered call, protective put, synthetic futures. Creation of synthetic currency pairs by going long one name and short another. For example, BTC/USDT vs AVAX/USDT booked atomically create a synthetic BTC/AVAX pair.Published on Mar 13, 2024Updated on May 29, 202617How to prevent phishing emails?
Their goal is to deceive you into taking actions that put your account at risk, such as clicking a malicious link or sharing sensitive information. These emails commonly try to create a sense of urgency or temptation, for example asking you to “verify your account immediately,” “update your information,” or “claim a reward.”How do I identify a phishing email? Here are a few simple checks that can help you quickly determine whether an email is genuine:1.Published on Jun 24, 2025Updated on May 29, 20263Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-STARK V1)
In our case; we put the tool as well as the data file in the Downloads folder, named "proof-of-reserves" shown below: Open the zk-STARKValidator, it'll auto-run the JSON string file you saved in the folder Check the result If the verification passes, the result Inclusion constraint validation passed will be shown: If the verification fails, the result Inclusion constraint validation failed will be shown:2.2 Verify the zk-STARK Total Balance and Non-negative ConstraintHow do I verify? 1.Published on May 10, 2023Updated on Sep 8, 2025182What should I do if I deposit to the wrong address?
Please refer to the relevant documentation for more details: How do I find my deposit address and tag/memo/comment?Published on Oct 15, 2024Updated on May 29, 2026244How do I manually set up spot grid trading bots?
Now you can set up to 1,000 grids by: Adopting a dynamic order‑hanging mechanism Providing prompts directly on the front‑end Displaying logical orders in a grayed‑out state with helpful tooltips; and Having minimized front‑end modifications to keep the UI simple and efficient.How can I use the integration of Simple Earn in Spot Grid trading bot? If you're running a Spot Grid bot with a wide price range, any unused funds can be put to work through Simple Earn to help you earn extra yield.Published on Jun 6, 2024Updated on May 29, 2026209What should I do if I forget to fill in tag/memo?
Learn more: Why do I need to fill in tags (tag/memo) when I withdraw or deposit certain cryptos? If you're having issues with your tag/memo, click the button below. Note: please follow the bot's instructions and complete all required fields in the ticket form (including email, TXID, token type, amount, and network) to help us review your request efficiently.Published on Oct 15, 2024Updated on May 29, 2026116How do I authorize a new device when I log in?
For more details on facial recognition failures, please refer to What should I do if facial recognition fails? Note: please follow here to reset Two-factor authentication (2FA)Device verification Your new device will receive a verification code.Published on Aug 31, 2023Updated on Jun 4, 202613,983What should I do if I forget my OKX wallet password?
This design ensures user sovereignty over assets, but it also means that password recovery services are not available.Q: If I lose my seed phrase but still remember my wallet password, can I recover my assets? No. The seed phrase or private key is the only credential that can be used to recover a wallet. If you lose your seed phrase and do not have a backup, your assets cannot be recovered, even if you still remember your wallet password.Published on Oct 28, 2022Updated on May 29, 202613,676What do I need to do when I change my country of residence?
If you need to close positions or manage unsupported assets, your transition journey will be customized to help you navigate these changes smoothly and efficiently.How do I change my country of residence?Published on Apr 10, 2025Updated on Jun 4, 2026652What should I do if I want to withdraw assets that are not supported on other platforms?
You can refer to: What should I do if I mistakenly withdraw crypto via the wrong network?3. Ensure that the deposit and withdrawal networks and addresses match. Please confirm whether the other platform or wallet has credited the funds. Problem scenario: When withdrawing cryptos, the speed of block confirmations on the network, as well as the block confirmation speed of the receiving platform and wallet, determines whether the assets can be received promptly on the recipient's platform.Published on Apr 8, 2025Updated on May 29, 202612What should I do if I deposit BTC less than minimum amount?
Where can I find the minimum deposit amount required for non-BTC?Published on Oct 15, 2024Updated on May 29, 202627What should I do if I accidentally deposit crypto that OKX doesn't support?
What should I do if untradable assets cannot be withdrawn? If you see untradable assets in your account but the withdrawal button is unavailable or greyed out, it may be because the asset is an unsupported token or the withdrawal channel has not been enabled yet. In this case, please submit the feedback form.Published on Sep 26, 2023Updated on May 29, 20261,991What should I do if I mistakenly withdraw crypto via the wrong network?
Learn more on how to import the wallet on OKX Go to Wallet and select I already have one 2. Open your OKX exchange account, and select Assets > Deposit Opening Deposit page from Assets 3. Find the crypto and network that you've wrongly transferred, and Copy the deposit address. For example, if you previously mistakenly selected ETH network for USDT, in this case, you should select USDT-ERC20 Select Copy to copy the deposit address 4.Published on Mar 17, 2023Updated on May 29, 20265,892What's a private key/seed phrase?
If the issue persists, double-check your recovery settings or contact customer support for further assistance.How do I use a private key and seed phrase in OKX wallet?Create a new OKX wallet Refer to How do I create/import an OKX wallet? You'll need to note down your seed phrase and keep it safe without telling anyone.Published on Aug 24, 2023Updated on May 29, 20262,965