Note: You can refer to How do I verify an individual account for specific requirements and check this link for more tips on verifying your selfie and ID. How to check the failed reason for identity verification? You can check your email for the failed reason and submit it again by clicking the link. Learn more in Terms of Service.

Phishing emails are becoming more subtle and convincing. They often blend into your inbox and try to trick you into sharing personal information or even your account credentials. Knowing how to spot these emails is one of the best ways to protect your assets.How do phishing emails typically work? Scammers often send emails that look very similar to official messages.

Why did my BRC-20 inscription fail? Here are some possible reasons: The gas fee is insufficient during the inscription process The BTC network is congested The minting status displays as completed, but your transaction is still awaiting confirmation on the blockchain. Note: If your inscription fails, the gas fee will be lost and is non-refundable, as it is charged by the miner.4. How do I use an EVM chain inscription tool?

Why did my passkey stop working after reinstalling the Android app? On Android, uninstalling and reinstalling the app clears local security data, including your passkeys. As a result, previously bound passkeys become invalid, and you'll need to bind your passkey again after reinstalling. To prevent this in the future, update the app directly through the Google Play Store instead of uninstalling it. Updating the app keeps your existing passkey active.

How do I manage my recurring buy plan? You can manage your plan easily from your plan details. Go to the Activity page and you'll find Recurring buy option on top of the page. Select Recurring buy to view all the plans you've set up. From there, you can edit your plan and, if needed, you can pause, resume, or cancel your plan. How you access the management part of Recurring buy on Exchange mode How you access the management part of Recurring buy on Simple mode4.

Why did my convert fail? If my convert failed, what should I do now? A conversion may fail for various reasons during different steps of the process. Reason for failure: the reason for failure will be shown in the status details. Examples include insufficient funds for fees, market price changes, or issues transferring assets. What happens to your assets: your assets will be returned to either your smart account or your Exchange account, depending on the step where the failure occurred.

Related articles: Why did my identity verification fail? How do I verify an individual account? Guide to ID and selfie photos for identity verification

How much OKB will I receive? OKT will be converted to OKB based on the average closing prices of OKT and OKB on the platform's spot market between July 13, 2025, and August 12, 2025.How much OKB will be burned? A one-time burn of 65,256,712.097 OKB, including historically repurchased and reserved tokens, will be executed through a smart contract.

Please refer to How do I change my verified name? If you're unable to change your name manually, please contact the OKX Assistant for support. Note: if you have any other questions in regards to this process, proceed to our OKX Support Center chatbot to connect with our customer support team through our website or app.

If any of these fields show fail, the email did not pass authentication and is likely sent from an unauthorized source. spf=fail dkim=fail dmarc=fail Check out “How do I check if an email is officially from OKX via EML file?” to learn more.Website Go to the website and copy the website link. Go to our channel verification to verify the page link.

On the app, navigate to Home > More > Explore > Referral Click Create code, set a 5-15 character code (letters or numbers), choose an invitee discount (0-20%), and complete your first code creation to automatically become an inviter Notes: Each wallet can create up to 100 referral codes. Referral codes can't be modified or deleted once created. Only OKX seed phrase wallets support creating referral codes.After creating a referral code, how do I share the invitation link?

While this ensured security, it did cause some inconvenience for users. Currently, OKX has implemented technical optimizations: if an abnormal mobile environment is detected, you will only receive a security alert instead of the app crashing. You are advised to address any issues in your device environment to ensure that the OKX app is used in a secure environment, helping to prevent potential asset theft or loss.What is an anomaly in your device's operating environment?

For more details, please refer to: How do I create/import an OKX wallet?Step 2: Transfer assets into your wallet After securely backing up your wallet, you can fund it by transferring assets into the wallet for trading. Select Receive, search for the token you want to trade, and open its details page to obtain the deposit address. Then, open another exchange or wallet, paste the copied address or scan the QR code to send the assets. For more details, please refer to: How do I make a deposit?

The "OneFootball Credits Trade and Earn" campaign has a total prize pool of 10,000,000 $OFC with the following breakdown per event: New user basic task: Total prize value: 600,000 $OFC The first 5,000 new eligible users who complete all steps during the Campaign Period will each receive 120 $OFC Only for eligible new users who did not perform a first-time trade (FTT) before enrollment to this promotion.

USDG rewards on OKX give users a simple, low-effort way to earn from their holdings. USDG starts working for you the moment you hold it in your account.How do I get USDG on OKX? There are several easy ways to acquire USDG: Buy USDG with zero trading fees – Trade directly on our spot markets. For example, USDG/USDT. Trade for USDG on our spot market Convert your stablecoins – Instantly swap USDT,...