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What are Source of Funds (SoF) and Source of Wealth (SoW)?
Shows inheritance transfer Gift Letter Must be notarized Transfer Record Must show transfer history Others Must show the transfer of assets (as part of an inheritance or gift) Government benefits Benefits Statement Issued within the last 3 months Provider Letter Shows confirmed benefit amount in the past 3 months Bank Statement Shows deposited benefits Issued within the last 3 months Loan or credit Loan/credit agreement Shows customer name and loan/credit amount Loan/credit account Statement ShowsPublished on Dec 24, 2024Updated on May 8, 2026809How do I deposit EUR with SEPA bank transfer?
Confirm the deposit transaction from your bank account Note: The deposit processing time will differ based on your bank and transfer mode (SEPA Standard/SEPA Instant).Published on Nov 16, 2023Updated on May 6, 2026142How do I withdraw EUR with SEPA bank transfer?
You can complete a EUR withdrawal to your bank account from your OKX account. EUR local bank transfers are currently only offered to our European customers (residents from EEA countries).How do I make a cash withdrawal?Published on Nov 16, 2023Updated on Dec 25, 2025250Crypto Tax Reporting (DAC8) FAQ
For Spanish nationals (individuals): Format = 8 digits + 1 letter Example: 12345678A For foreign individuals (NIE): Format = Letter (X/Y/Z or M) + 7 digits + control letter Example: X1234567T or M1234567A Found on ID, driver license, or Resident Permit.Published on Feb 23, 2026Updated on Mar 16, 20263Formal Complaint Handling Process - OKX EEA
Final response letter As mentioned above, once a complaint is received and it is investigated internally, we will share a final response letter which shall include among other matters the decision taken, and if applicable information on how to refer your complaint to the Office of the Arbiter of Financial Services.Published on Jan 23, 2025Updated on May 6, 202620A beginner's guide to identity verification
Can I verify my address using a letter or package that was sent to me? No. To verify your address, you must use a supported document as listed in the answer above.11. I don't know how much I plan to deposit. Can I change my estimated amount later? No. We are collecting your estimated amount as a reference point and we understand that your use of the platform may change later.12. How do I check my identity verification information?Published on Sep 25, 2023Updated on Apr 30, 20266,466How do I start onboarding as an institutional user?
If you need further clarification, please contact customer support.Do I need to provide a supplemental confirmation letter in PDF format? If you’re instructed to submit a supplemental confirmation letter in PDF format, please follow the instruction accordingly.You may scan a physical document or convert it into a PDF file, then upload it through the specified channel.Published on Oct 10, 2024Updated on Feb 2, 202655How do I deposit USD with an international wire transfer?
reference ID is required by us for a successful transfer, but this field may be marked as optional by your bank.Published on Dec 31, 2024Updated on Mar 26, 20269How do I buy crypto with BLIK?
To start using BLIK, download the mobile app of one of the above banks where you have an account on your phone.4. Which currency does BLIK support? BLIK supports only the złoty (PLN) currency.5. What's a BLIK code? A BLIK code is a one-time 6-digit code generated in a mobile banking app that allows you to make payments. It's only valid for 2 minutes from the time it's created. For more information, refer here.6. Can I withdraw funds in PLN if I buy crypto using BLIK?Published on Aug 20, 2025Updated on May 6, 20265How do I make a deposit? (web)
A deposit refers to transferring crypto from another exchange or platform to your OKX account. It is similar to a bank transfer. For example, Person A provides their bank account number to Person B, and Person B uses that account number to deposit funds into Person A’s bank account. You are required to complete identity verification in order to make deposit. When making a deposit, all cryptos require a deposit address.Published on Aug 13, 2023Updated on May 8, 20267,767Crypto available for withdrawal FAQ
Funds unavailable for withdrawal may still be available for bank account withdrawal. You can convert the unavailable funds back to cash and withdraw the equivalent value of recently deposited cash (in local currency) to your linked bank accounts. Note: this function is unavailable in certain regions.Can the hold be removed early? The hold is applied automatically by our risk system and cannot be manually removed or shortened by the support team.Published on Jan 25, 2024Updated on May 8, 20263,689How do I buy crypto with Apple Pay?
These funds are usually released automatically within a few days, depending on your bank’s processing time. If the hold hasn’t been released after a week, we recommend reaching out to your bank for further assistance.Published on Jul 2, 2025Updated on Mar 2, 20265How do I deposit EUR with Easy transfer?
What happens if I deposit from a non-EUR bank account? If your bank account isn't in EUR, your bank will automatically convert your funds into EUR before sending them to your OKX account. You'll still receive EUR in your OKX balance. Please note that your bank may apply: Currency conversion fees Their own exchange rate These charges are set by your bank, not us.9. How do I check my cash deposit history?Published on Feb 10, 2026Updated on Mar 19, 20261How do I deposit EUR with iDEAL?
Within seconds, you can deposit funds via iDEAL free of charge and buy your favorite crypto tokens. iDEAL is the trusted Dutch payment method for making secure and instant payments and bank transfers.What's iDEAL? iDEAL is a popular Dutch payment method that allows secure, instant bank transfers directly from your bank account. Supported by major Dutch banks, it lets you deposit EUR quickly and safely using your own banking app or website.Published on Nov 16, 2023Updated on Dec 26, 202521How do I buy crypto with Google Pay?
These funds are usually released automatically within a few days, depending on your bank’s processing time. If the hold hasn’t been released after a week, we recommend reaching out to your bank for further assistance. If you want to find out how you can buy crypto with Apple Pay, visit here.Published on Jul 22, 2025Updated on Feb 4, 20263