Below are some possible reasons that may lead to a failed identity verification: Selfie detection failed. Invalid ID (E.g. Unsupported ID type, ID issued has ‌expired). There's an existing account with the same identity information. ID detection failed. (E.g. Photos are overexposure, have reflections, or aren't fully visible).A few tips for successful identity verification: Make sure that the ID...

We're unable to accept any appeal requests.Why did I receive an account closure notification? OKX is committed to maintaining a safe, healthy, and compliant trading environment. We conduct regular account reviews to ensure all accounts meet our operational, risk control, compliance, and applicable legal and regulatory standards. In rare cases, accounts may be closed as a result of these comprehensive assessments.

OKX may introduce synthetic dividend adjustments in a future product phase.Can I vote as a shareholder if I trade a TradFi X-Perp? No. X-Perps don't provide voting rights. Because you don't own the underlying share, you can't vote on shareholder matters, corporate governance decisions, or company proposals.What happens if there's a stock split?

Related articles: Why did my identity verification fail? How do I verify an individual account? Guide to ID and selfie photos for identity verification

Valid utility bills such as water, electricity, gas, home attached television or internet bills, landline telephone bills. Mobile phone statements are not acceptable. Mortgage statement which is issued by a regulated financial institution. Correspondence from a Central or Local Government Authority, Department or Agency such as pension, unemployment benefits, tax documents and housing benefits. National ID card/Residence permit/Driver license.

For a publicly traded company, this also includes persons having significant control over the company’s voting rights. Authorized users: Persons who have access to and can operate your institution’s OKX account.What'll a publicly traded company need to consider for the onboarding process? Identify all key parties Identify all parties involved in the publicly traded company, including corporate officers, directors, ultimate beneficial owners, and any authorized users.

Why did my purchases with my cash balance fail? A purchase may fail due to reasons such as insufficient balance, high market volatility, or a system error. If you encounter any issues, please retry as it maybe a temporary issue. If the issue still exists, feel free to reach out to our customer support for further assistance.3. Why am I seeing a subset of crypto on Buy/Sell crypto list when buying with my cash balance?

Unless explicitly stated by the provider, tokenized stocks do not include shareholder benefits such as dividends or voting rights. Note: Tokenized stocks don't represent actual ownership of the underlying equities. They only provide price exposure and don't grant shareholder rights, such as voting or dividends, unless explicitly stated by the provider. Prices can be volatile, and you may lose part or all of your funds.

You can skip this step if you have already added a card Provide your card details to add your card, then select Next Provide your billing address, then select Next After adding your card, you'll see the success notification confirming that your card has been added Input your preferred amount, then select Preview Preview your deposit before completing the process Select Submit to initiate deposit via your card Note: your bank may require you to obtain approval via SMS code or through the respective

You do not receive shareholder rights, voting rights, or dividends. What you own is the position itself, a contractual claim on price performance, entitling you to the profit or loss from closing the position, plus any funding rate receipts or obligations while the position is open.How are Index X-Perps different from investing in ETFs? OKX X-Perps like SPYUSD Perp and QQQUSD Perp track the price of an ETF unit but do not give you ownership of the ETF units themselves.

While this ensured security, it did cause some inconvenience for users. Currently, OKX has implemented technical optimizations: if an abnormal mobile environment is detected, you will only receive a security alert instead of the app crashing. You are advised to address any issues in your device environment to ensure that the OKX app is used in a secure environment, helping to prevent potential asset theft or loss.What is an anomaly in your device's operating environment?

The fee as displayed on the withdrawal page for app The fee as displayed on the withdrawal page for web Examples of fees charged: Flat fees A fixed amount charged no matter how big or small your withdrawal is. Example: If the flat fee is 3 EUR, you’ll always pay 3 EUR whether you withdraw 10 EUR or 1,000 EUR. Percentage fees The fee is calculated as a percentage of your withdrawal amount. Example: If the fee is 2%, and you withdraw 100 EUR, you’ll pay a 2 EUR fee.

The fee as displayed on the withdrawal page for app The fee as displayed on the withdrawal page for web Examples of fees charged: Flat fees A fixed amount charged no matter how big or small your withdrawal is. Example: If the flat fee is 3 USD, you’ll always pay 3 USD whether you withdraw 10 USD or 1,000 USD. Percentage fees The fee is calculated as a percentage of your withdrawal amount. Example: If the fee is 2%, and you withdraw 100 USD, you’ll pay a 2 USD fee.

If any of these fields show fail, the email did not pass authentication and is likely sent from an unauthorized source. spf=fail dkim=fail dmarc=fail Check out “How do I check if an email is officially from OKX using an EML file?” to learn more.Reminders Whenever you receive an email that seems unusual, keep the following in mind: Don't click any links or follow instructions immediately Phishing emails often pretend to be urgent or appealing, pause and check first.

The fee as displayed on the deposit page for app The fee as displayed on the deposit page for web Examples of fees charged: Flat fees A fixed amount charged no matter how big or small your deposit is. Example: If the flat fee is 3 EUR, you’ll always pay 3 EUR whether you deposit 10 EUR or 1,000 EUR. Percentage fees The fee is calculated as a percentage of your deposit amount. Example: If the fee is 2%, and you deposit 100 EUR, you’ll pay a 2 EUR fee.