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What's OKX Security Assistant?
For high-risk alerts, it’s recommended to clean as soon as possible and pause sensitive operations first.2. I’m worried about deleting the wrong thing. Can I ignore it first? Yes, but remember: ignoring only means “no longer prompting,” not that the risk is gone. Only ignore items whose sources you can confirm, and review the ignore list regularly.3. What if the same risk keeps appearing repeatedly? This is usually caused by leftover startup items, scheduled tasks, services, or reinfection.Published on Jan 15, 2026Updated on May 29, 202670World Cup VIP Exclusive Gift Set FAQ
Please contact customer support for an estimate based on your specific case.Do I need to return the entire set to exchange one item? No. You only need to return the specific item that requires replacement.Can I request a reshipment for a missing item? Yes. If an item is confirmed missing, you can submit a reshipment request. Please provide details of the missing item. The replacement will be sent to your original registered address by default.Published on Dec 19, 2025Updated on Jun 4, 2026321Why can't I withdraw my rewards?
To check the hold status of your rewards: Go to My rewards Select On hold Find the reward you want to check — the remaining hold time is shown next to each item OKX My rewards page with On hold status and reward details Note: rewards listed under Earned are already available to withdraw. If you need further help, reach out to OKX Assistant.Published on May 22, 2026Updated on Jun 5, 20263What should X-Perps users in the EEA know about tax and reporting?
Depending on your jurisdiction, you may need to track and report items such as: Closed-position gains and losses Trading fees Funding payments received or paid Transaction history and timestamps The specific requirements depend on your country's tax authority and your personal circumstances.Where do you find your trading data? You can access your transaction history, fee records, and funding payment details through the OKX app or web.Published on Apr 15, 2026Updated on May 29, 2026X-Perps fees overview: trading fees, funding, and other costs
Item Amount Position notional $10,000 Gross PnL from price move +$100.00 Trading fees (entry + exit at 0.05% taker each) -$10.00 Funding impact (paid, long position) -$3.00 Net PnL +$87.00 This is why your net result may differ from what you expect based on the chart move alone.What are the execution-related effects in X-Perps? Execution quality can also affect your net result. Slippage is the difference between an expected execution price and the actual execution price.Published on Apr 9, 2026Updated on May 29, 20261How do I secure my exchange account?
You can review the completed and pending security items under the Security option.3. Activate security features Our users can secure their funds by activating the various account security measures shown on the Security option. Currently, there are six security features available to users, with the first two being the use of an account password and the account verification email mentioned above.Published on Jun 12, 2024Updated on May 29, 20261,352Trading Signal Bot FAQs
Check your signalToken If you find a successfully recorded line item in Events History, you'll need to analyze details of recorded events to understand more insights into what might have gone wrong. Use this information to make necessary adjustments to your alert message. Should you need guidance on formatting your alert messages, you can find detailed specifications in the Alert Msg Specs document.Published on Oct 9, 2023Updated on May 29, 2026137How long does it take for a deposit to be completed?
Bundle verification: if you choose to transact on a Layer 2 network (such as Optimism, Base, or Arbitrum One), the transaction will be verified on Layer 2 and then bundled with other transactions as a single bundle for verification on Layer 1.Published on Oct 17, 2024Updated on Jan 1, 2026454How can I do spot trading with the Jupyter Notebook?
acctLv == "2": 14 print("Single-currency margin mode") 15 elif acctLv == "3": 16 print("Multi-currency margin mode") 17 elif acctLv == "4": 18 print("Portfolio margin mode")10.Published on Sep 29, 2023Updated on May 29, 2026562How do I deposit EUR with SEPA bank transfer?
SEPA transfers can take up to 1–2 business days. If your deposit hasn't arrived after 2 business days: Confirm you used the correct IBAN and included the exact details as shown. Check your OKX transaction history to confirm the deposit isn't already there. If not found, reach out to our OKX Assistant with your bank's payment confirmation (showing the IBAN used).10. Why is my SEPA deposit taking longer than 2 business days?Published on Nov 16, 2023Updated on May 29, 2026142Address type upgrade FAQ
Example 1: Entry 1: (Standard) Address A Entry 2: (Universal) Address A These addresses will be merged to Entry 2, which allows withdrawals of any crypto selected for a specific network, based on compatibility. Example 2: Entry 1: (Standard) Address A Entry 2: (Universal) Address A Entry 3: (EVM) Address A These addresses will be merged to Entry 3, which allows withdrawals of any crypto selected for EVM compatible networks.How does the verification period works after the address type upgrade?Published on Aug 26, 2025Updated on Jun 5, 2026859Index components weightage adjustment FAQ
If a component's price deviates more than 3% from the median price of all components, the component's price will be taken at 97% or 103% The deviation limit was updated from ±3% to ±2%. If a component's price deviates more than 2% from the median price of all components, that component's price will be taken at 98% or 102% of the median. Component weights of each index Equally distributed Distributed according to the component exchange's trading volume and liquidity levels 2.Published on Dec 14, 2023Updated on May 29, 202613Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-STARK V1)
As specified in number 2, the times of sampling inspections will affect the chance of tampering or manipulation succeeding. 5. Generating low-degree proof: we can control the probability of tampering or manipulation success through sampling inspection. However, there is a condition as mentioned in number 2 that we need to ensure the polynomial degree being verified is not more than the degree of a valid polynomial.Published on May 10, 2023Updated on Sep 8, 2025182How do I set up a recurring buy plan?
You can set up a daily, weekly, every 2 weeks, or monthly plan for purchases by following these steps.How do I create a recurring buy plan?Published on Jan 23, 2025Updated on May 29, 202650How to fix passkey error 50162 on Android devices
If the 50162 error still appears, continue with Method 2.Method 2: Remove the damaged passkey from Google Password Manager If Google Play services previously created a corrupted passkey, simply updating the app won't fix the issue. You must delete the damaged passkey in both the OKX app and your Google Password Manager.How do I delete the damaged passkey in my OKX app? When the error message appears, select the option to delete the damaged passkey.Published on Dec 8, 2025Updated on May 29, 20263,295