All
FAQ
Announcements
Product documents
How do I submit my proof of address (POA)?
Valid utility bills such as water, electricity, gas, home attached television or internet bills, landline telephone bills. Mobile phone statements are not acceptable. Mortgage statement which is issued by a regulated financial institution. Correspondence from a Central or Local Government Authority, Department or Agency such as pension, unemployment benefits, tax documents and housing benefits. National ID card/Residence permit/Driver license.Published on Sep 5, 2023Updated on May 29, 20264What are OKX's crypto trading bots and how do I utilize them?
Navigating the complexities of the cryptocurrency market can be challenging, but our crypto trading bots provide a solution. These automated tools are designed to execute trades based on predefined strategies, helping traders manage risks and capitalize on market movements. Let's explore what our trading bots are, how they work, and how you can leverage them to optimize your trading strategy....Published on Sep 4, 2025Updated on May 29, 20261World Cup VIP Exclusive Gift Set FAQ
Merchandise is available in limited quantities, and each eligible user may claim one set only.Can I claim individual items from the gift box? No. The gift box is distributed as a complete set, claiming individual items or specific components separately is not supported.Can VIP users claim this gift box as a birthday reward? No. This gift box is specific to the campaign and must be claimed during the campaign period.Published on Dec 19, 2025Updated on Jun 4, 2026322X Layer upgrade and OKT/OKB asset handling FAQ
August 13, 2025, 3:00 PM (UTC+8) OKX will stop supporting OKB withdrawals to Ethereum (ETH L1). August 15, 2025, 10:00 AM (UTC+8) The platform will automatically convert OKT held in users' accounts to OKB according to the exchange rules. August 15, 2025, 2:00 PM (UTC+8) Historically repurchased and reserved OKB will be permanently burned through an on-chain smart contract.Published on Aug 13, 2025Updated on May 29, 202630Unseen City Shirts - Blue Moon - NFT FAQ
What does “utility” mean in the context of NFTs? Utility is a Web 3 term for special access to products, services, and platforms given to users who hold a certain NFT.11. Which jurisdictions are restricted from claiming the Unseen City Shirts – Blue Moon NFTs?Published on Apr 25, 2024Updated on May 29, 20262OKX x McLaren: Digital Collectibles FAQs
If you are missing a collectible for a race you can purchase it on the secondary marketplace.What is a utility/(reward)? Some digital collectibles have rewards, also known as utilities. Utility is a Web 3 term for access to products, services, prizes, and platforms given to users who hold a certain collectible.Published on Jun 5, 2024Updated on May 29, 20266How do I automate grid trading strategies on spot grid crypto trading bot?
When BTC moves downwards, the bot buys at every grid that allows a 4-6% profit (+-). When BTC trends upwards, the bot sells at the set profit percentage, until all buy positions are sold.How can I automate trades using the spot grid trading bot?Published on Feb 29, 2024Updated on May 29, 20261,783OKX x McLaren NFT Sweepstakes Terms & Conditions
During the minting window, the NFTs will appear as a mystery box in users’ wallets/ dashboards. NFTs will be automatically updated by 00:00 on the Wednesday post race to reveal whether an entrant has won a prize. Prizes must be redeemed (i.e. claimed) within 3 weeks of the minting window closure (i.e. three weeks from the Monday 10am GMT post the race). Unclaimed prizes will expire after this time.Published on Apr 25, 2024Updated on May 29, 2026607How do I use the chart trading layout?
Tap the three dots > Settings > Interface 3. You can choose different styles for displaying chart positions (Top, Bottom or None)How do I unhide the candles chart? 1. Open OKX App, go to the trading page and select the trading style 2. Tap More > Settings > Interface 3. On Chart position, select Top 4. Go back to the trading page, pull down the page with a larger swipe, then the candles chart will reappearPublished on Jan 29, 2024Updated on May 29, 2026126How do I complete the required tasks shown in the app?
Example of selecting the pending task to startStep 3: Follow the instructions After that, you may be asked to provide specific details or upload documents based on the type of information needed. You can upload multiple files if needed, as long as they are clear, readable, and within size limits. If there's an additional comment box, you may include any extra context that might help with the review.Published on Jul 3, 2025Updated on May 29, 202637OKX Trading Rebate Card - Terms and Conditions
OKX may delay the distribution of Mystery Boxes or rewards due to system issues or other special circumstances. If you haven't received the Mystery Boxes or rewards within 48 hours after the completion of tasks eligible for Mystery Boxes or rewards, please contact customer service, and we'll actively follow up on the situation. OKX has the right to suspend, freeze, and/or seal user accounts and assets within the accounts according to applicable laws or OKX's terms of service.Published on Oct 9, 2023Updated on May 29, 2026384How do I buy crypto with ZEN.COM?
To disconnect your ZEN Wallet: On the app, go to Buy and select Pay with Long press on the connected ZEN Wallet in the payment method list Select Delete on the confirmation box On the web, click on the Zen.com connected account Select Delete icon and then select Remove in the confirmation box Once disconnected, you'll need to re-link your ZEN account to use it again in the future.12. What should I do if I'm having trouble connecting my ZEN account?Published on May 19, 2026Updated on May 28, 20261Unseen City Shirts - The Roses and The Bees - NFT FAQ
What does utility mean? Utility is a Web 3 term for special access to products, services, and platforms given to users who hold a certain NFT. Disclaimer No purchase or payment necessary. This is not investment advice. Your investment will be unprotected if something goes wrong. Past performance is not indicative of future returns. Capital gains tax may be due. NFTs are risky investments and you may lose all your capital.Published on Apr 19, 2024Updated on May 29, 202623How do I safeguard my Web3 wallet from fraudsters?
Subsequent transfer attempts will show incorrect error messages, indicating a loss of control over the address in reality.Fraud case study 3: Exploiting similar addresses Review of fraudulent tactics: Utilizing an address generator to create addresses resembling the user's and misleading users into copying the incorrect address, resulting in the loss of assets.Fraud case study 4: Mnemonic/PrivateKey disclosure Review of fraudulent tactics: Fraudsters guide users to share their screens under the pretextPublished on Dec 13, 2023Updated on May 29, 20261,037How do I migrate my email address or phone number to another account? (web)
Please read it carefully and check the agreement boxes Read through the consequences of closing the account Select close account and Yes, I'm sure to confirm the request Enter the 2FA code to complete the request Note: Transfer all the assets before migrating email from the other account, which will be closed to prevent data and asset loss. You're not allowed to withdraw your assets after the account is closed.Published on Aug 22, 2023Updated on May 29, 2026394