A limit order lets you set the maximum buy price or minimum sell price you are willing to accept. Use when: price control matters more than immediate execution. Note: execution is not guaranteed if the market never reaches your price.What are trigger and stop orders in X-Perps? Trigger-based orders activate only when a specified price condition is met. Use when: you want automated entries or exits based on specific price levels.What is take-profit / stop-loss (TP/SL) in X-Perps?

Below are some possible reasons that may lead to your asset being locked:1. Deposit locked due to P2P T+N risk control being triggered When you're buying crypto through P2P trading, our risk control system will comprehensively assess your transaction risks and impose N-day restrictions on the withdrawal and P2P sales of the equivalent amount of assets in your transaction. It's recommended that...

To protect your funds and data: Download apps only from official app stores Enable two-factor authentication (2FA) Use strong passwords or biometric locks Keep your device and apps updated Avoid entering sensitive information into suspicious pop-ups or emails These precautions help reduce the risk of phishing attacks or malicious apps.

We have the minimum deposit amount for each of the tokens. Also, we have a specific rule about minimum deposit amount and the solutions. Reasons: Operational Efficiency: setting a minimum deposit amount reduces the volume of small transactions that can burden the exchange's systems. Smaller transactions may require more resources for processing, affecting overall efficiency. Risk Mitigation:...

Why is token swap needed? Token swap is designed to let users swap their ERC20 token into the mainnet token. Once token swap is completed, the original ERC20 token will be burnt. If I encounter this situation, what should I do?

The deposit completion time depends on the confirmation speed of network miners and the required number of confirmations by the receiving platform. The main influencing factors are as follows:Network miner confirmation speed Each deposit needs to be confirmed by miners on the blockchain network. The confirmation speed is influenced by network congestion and the transaction fee amount.

If your X-Perps order was rejected, here's what to check. Rejections usually mean one or more trading, margin, or risk-control conditions were not met at the time of submission. Note: this article is for verified users trading X-Perps in the EEA region.Common reasons an order may be rejected Order rejections can happen for reasons such as: insufficient available margin appropriateness assessment...

What's KYC and why is it necessary for me to complete it? KYC, or Know Your Customer, is a regulatory and security process that financial institutions use to verify the identity of their users. It’s a key step in maintaining a safe, transparent, and legally compliant platform for everyone.

On-chain deposit logic: Our platform is a centralized exchange, so when you deposit funds to your account address, they will only be credited once it meets the required aggregation conditions. If the amount is too small, the funds cannot be aggregated because the address balance may not be sufficient to cover the miner fees for an on-chain transfer. System management: The minimum deposit amount helps the platform manage asset flows better and prevents system strain caused by small deposits.

Each customer is only allowed to have one account. Make sure your original identity documents are clear and fully visible. Center your face in the frame and follow the on-screen instructions during selfie detection. Submit your identity documents that meet our supported document type and Know Your Customer (KYC) requirements indicated on the page.

Make sure the deposit contract address is supported by the corresponding platformBlockchain reward deposits The profit from mining can only be deposited into your wallet. You can only deposit the rewards into our account once it is deposited into your wallet, as we don't support blockchain reward deposits.Combined deposits When you want to do a deposit, make sure you submit only one deposit request each time.

You've selected the OEC chain in our platform, but Platform B only supports the ERC20 chain. This can lead to withdrawal failure. In such a case, you can reach out to our customer support for assistance.The amount of the withdrawal fee The withdrawal fee that you've paid is to miners on the blockchain, instead of us, to process the transactions and secure the respective blockchain network. The fee is subject to the amount shown on the withdrawal page.

Why is copy trading Profit and Loss (PnL) different from Wallet PnL? Copy trading PnL only reflects the profit/loss generated within that specific task. It doesn't include overall wallet asset fluctuations, so differences will appear compared to the wallet’s total PnL display.7. What happens if a token is fully sold? The system will automatically cancel all active sell orders for that asset (for example, limit orders or TP/SL orders).8. Why do transactions fail? Why does the task pause?

If you're looking for an affiliate program, we highly recommend checking out our affiliate program. We're a leading cryptocurrency exchange that offers a variety of trading products and services. Our affiliate program is easy to sign up for and offers a commission rate of up to 50%. Learn more about it here.What am I missing out? Our affiliate program offers a tiered commission structure — the...

Therefore, canceling and resubmitting a withdrawal will not speed up the process. We recommend deciding whether to continue waiting or cancel based on your situation. Thank you for your understanding.