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DEX Referral FAQ
Formula: Your Actual Commission = Total Commission Rate - Discount Given to Friend Examples: Example 1: Your tier: Tier 1 (20% total commission) Discount given to your friend: 10% Friend's trading fee: 10 USDC Result: Your commission: 10 USDC × (20% - 10%) = 1 USDC Friend's savings: 10 USDC × 10% = 1 USDC saved Example 2 (important warning): Your tier: Tier 1 (20% total commission) Discount given to your friend: 20% Result: Your commission = 20% - 20% = 0% (no commission) Avoid setting discountsPublished on 31 Dec 2025Updated on 22 Apr 20264What's Reward Rally?
friends finish their tasks and the progress bar reaches 100% before the countdown ends, you can claim your reward directly on the app.Published on 6 Nov 2025Updated on 4 Mar 2026255How do I use Merchant Coupon Code?
If you're having trouble with a code: Open the Coupon Detail Page Select I’m having an issue with the code option or review the coupon's specific terms for more infoFAQ1. Can I use the same coupon more than once? No, each coupon is for single-use only.2. Where can I check the coupon's validity? Head to My Rewards > Coupons and open the coupon. A timer will show if the code is still valid. For usage issues, check directly with the merchant.3. Can I use an expired coupon? No.Published on 19 May 2025Updated on 24 Mar 202620Guide to ID and selfie photos for identity verification
Having trouble choosing the appropriate photos of your ID or yourself during your verification process? Please check out the guidelines below.Which IDs are acceptable? Based on different Know Your Customer (KYC) requirements of different jurisdictions, you may use your passport, national ID card, driver's license, or other kinds of government-issued ID.Published on 13 Oct 2023Updated on 28 Jan 202613,710I haven't received the verification code
If you've tried all of the steps above and are still having trouble, please contact our official customer support team for further assistance.Published on 16 Aug 2023Updated on 7 May 202633,013OKX NFT Marketplace: Your Gateway to a Multi-Chain NFT Universe
Whether you like art, entertainment, or want to grow your digital collection, OKX has made it easy to explore the big world of NFTs without any trouble. So, dive in and start your NFT journey today!Published on 23 Nov 2023Updated on 12 Sept 202520How do I find my deposit address and tag/memo/comment?
You can select Copy to copy both the deposit address and tag/memo/comment and share them with your friends and familyHow do I manage my deposit address?Can I delete a deposit address? Created deposit addresses can’t be modified or deleted. You can add up to 20 deposit addresses for different cryptos and networks.How do I switch between multiple deposit addresses? If you have multiple deposit addresses, all of them can receive funds.Published on 22 Aug 2023Updated on 1 May 202669,368What's KYC: What to expect and why it matters?
Reverification isn’t a sign of trouble—it’s a routine part of KYC maintenance. You may be asked to verify again to: Reconfirm your identity for account protection Prevent unauthorized access or financial fraud Maintain compliance with updated local and international regulations Rest assured, your data is encrypted and handled in accordance with data protection laws, including GDPR and other global standards.What’s next for KYC?Published on 24 Jun 2025Updated on 6 Apr 202659Travel Rule FAQ
If you're having trouble doing so, we recommend you import your private wallet to OKX wallet and conduct the signing with OKX wallet instead. You can refer here to understand more about how to create/import your wallet.If you're making a deposit into OKX:1. If I deposit money from another exchange (such as Upbit) to OKX and encounter Travel Rule verification failure due to a name mismatch, what should I do?Published on 20 Jul 2023Updated on 5 Feb 2026806How do I make a deposit? (app)
the crypto that you want to deposit, then select the Deposit network Deposit details will then automatically generate In the Deposit account section, you can select whether to deposit funds into your Funding or Trading account Select the OKX account that you want to receive the deposit You can either to copy the deposit address to your withdrawal platform app or scan the QR code using your withdrawal platform app to make the deposit You can select More > Share deposit details to share with your friendsPublished on 22 Aug 2023Updated on 9 May 2026151,475OKX ZERO Trading Fees event FAQs
Keen to invite your friends to enjoy this promotion? Check out our referral rewards here. Your referred friend will receive an instant rebate fee card when they sign up and join the Zero Trading Fees activity now.7. I've fulfilled the requirements but have yet to receive my rebate card If you have successfully enrolled in this promotion, there would have been a prompt to confirm successful participation at point of enrolment and the button will now display Joined.Published on 6 Jul 2023Updated on 3 Apr 202638How do I register an account on OKX?
You can sign up using either: a referral link shared by a friend, or a referral code entered during registration. By signing up via referral, you’ll automatically participate in new-user promotional events. After completing the required tasks, you may receive bonus rewards, subject to campaign rules. Note: Referral relationships are confirmed only through referral codes.Published on 23 May 2024Updated on 27 Apr 202627,643Building RFQs
If you are having trouble finding a counterparty for a multi-leg RFQ, you may consider splitting your trade into more than one request.Why can't I view Crypto commodity? We're currently optimizing the list and expect to complete the update by mid-next month. In the meantime, you can search directly for the crypto you'd like to trade.Published on 30 Jun 2022Updated on 30 Apr 202630How do I check on updates to my support ticket?
We’re unable to provide information about another user’s account, even if the request comes from a friend or family member. If someone you know is unable to log in to their OKX account, please ask them to contact us directly via OKX Assistant using guest mode from the login page or Support Center.How do I view ticket details, conversation history, and reply to a support ticket? You can view and reply to your support ticket through the OKX app or OKX website.Published on 17 Oct 2025Updated on 4 May 202655What's DEX Referral program?
After creating the referral code, you can share the invitation link and invite friends to use your referral code to trade on OKX DEX in the following ways: Share invitation link from the Referral dashboard: you can directly copy and share your default referral code that you can find from the top area of the Referral dashboard.Published on 21 Jul 2025Updated on 8 May 2026359