Energy: energy is required for smart contract executions, with consumption varying by contract complexity. Obtained through staking TRX, energy costs 280 sun per unit when burned. TRX and TRC-10 transfers bypass energy use, but TRC-20 transfers and contract interactions require both energy and bandwidth. Account activation: new accounts must be activated to function on-chain, incurring a 1 TRX creation fee and additional bandwidth or energy costs, depending on the activation method.

If you need further clarification, please contact customer support.Do I need to provide a supplemental confirmation letter in PDF format? If you’re instructed to submit a supplemental confirmation letter in PDF format, please follow the instruction accordingly.You may scan a physical document or convert it into a PDF file, then upload it through the specified channel.

In these cases, you will need to wait for the system to lift the restriction automatically.Appeal documents for T+N If your P2P order triggers T+N, please submit the following documents to raise a dispute: Proof of payment and transaction statements for the payment method used in the past month (PDF or screenshot) If payment was made via WeChat or Alipay balance, please upload a PDF bill showing the payment time and payment method If payment was made via a linked bank card, please provide the corresponding

Changing country of residence to one within the European Economic Area (EEA) If you're updating your country of residence to one within the European Economic Area (EEA), here's a guide to help you understand the changes and what to expect during the process.What are the key changes and updates?Temporary logout Your account will be logged out for approximately 5 minutes during the update process. If the logout lasts longer than 5 minutes, wait for the notification email before logging back in.

Below are some possible reasons that may lead to a failed identity verification: Unable to upload photos in the app Issue Description: You encounter a problem when trying to upload ID photos for identity verification. No response when tapping the screen Unable to Access the Camera Issue Description: You are unable to open the phone camera during video verification.

It serves as a verifiable record, containing key details such as: Traders' real names Transaction dates Transaction amounts Transaction types Payment details This receipt can be exported in PDF format and is especially useful for clarifying transaction details or verifying counterparties when needed. Sample of a P2P order receipt on our platformHow do I download a P2P order receipt?

The POA must be a clear photo of your original POA or a PDF file can either be a clear photo of your original POA or a PDF file. The POA must match the residential information you provided during your identity verification. The acceptable types of POA may vary with different jurisdiction.Where should I upload my proof?

Note: Document should be an original copy (preferably in PDF file format), clear quality, and smaller than 20MB. Please clear your browser’s cache and cookies, and restart your browser before trying again. Navigate the status of your details via the progress bar Learn more on how you can fix the errors on your Institutional account application here.

Firstly, access the recent apps area, locate the OKX app. Swipe down or tap and hold the preview of the app, select the Lock icon in the pop-up menu.On iOS We offer a wide variety of widgets on iOS.

Problem scenario: The deposit and withdrawal networks and addresses must match for the transaction to succeed. When withdrawing, you need to copy the deposit address from the other platform or wallet. Before copying the deposit address, please ensure that the deposit network and crypto match the withdrawal network and crypto.

Below is how you can switch on the feature: To enable this feature, head over to the settings on the trading screens and select Features > Settings Select Settings under the Features section In the Preferences within Settings, turn on Allow order sharing Enable the Allow order sharing option in the Settings section Head back to the trading page and select the Share symbol besides your trading Proceed with selecting the share symbol in your trade area Review your order parameters and Share now Select

If you're unable to take screenshots in the desktop app, you may right-click on an empty area of the desktop app and enable screen sharing protection.Other issues If you experience issues while using the OKX website or app, please try the following troubleshooting steps first:Use an incognito browser Try accessing OKX using Incognito mode in your browser.Clear cache or DataFor Android Go to Settings > Apps > OKX app > Storage. Select Clear Cache first.

This promotion is open to fully KYC-verified OKX users in non-restricted jurisdictions (see Clause 6 of platform rules for restricted areas).

Automatically disabled You won't be able to access Trader Mode related advanced trading features All the active strategy orders (e.g. take profit, stop loss, DCA) will be automatically suspended for your protection.

Try to resolve problems with the other party via the in-app chat on the order page. We'll never ask for personal information, Google Authenticator code or passwords. We'll only communicate with you through our official email domain (okx.com) and in-app chat. You're highly encouraged to do all communications via the in-app chat so that it can be used as official evidence in the event of a dispute.