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Why is my deposit not credited even when all information is correct?
When you deposit funds to our platform, if the receiving address, deposit network, and token contract are correct, and there is a record on the blockchain, but the funds haven't arrived, this may be due to the following reasons: There's a delay in syncing the blockchain to the platform: for the token you deposited, there may be a delay in syncing from the blockchain to the platform’s wallet,...Published on 17 Oct 2024Updated on 29 May 20262,031How do I turn on my trade confirmation for your order, "Close all", and Reverse position trades?
Learn how you can turn on the trade confirmation as below: Navigate to the Chart settings menu at the side menu of your trading screen Select Settings to load the menu Select Trade Confirmations under Settings Once the Settings option is loaded up, select Trade confirmations You can turn on the notification alert for your order confirmation, aside from "Close all" and Reverse position Toggle on the trade confirmations of your preference If you're wondering how you can turn on the cool-off period,Published on 28 Nov 2024Updated on 29 May 202612Common scam tactics
Romance scam leading to investment or job scams These scams — also known as "pig butchering" scams — all start the same way: a stranger builds a relationship with you before asking for money. They contact you on social media, a dating app, or a messaging platform and take time to earn your trust. Once they have it, they introduce an opportunity.Published on 28 Sept 2023Updated on 29 May 20262,726OKX x McLaren NFT Sweepstakes Terms & Conditions
MTC Tours: This prize is the opportunity to come to the McLaren Thought Leadership center, based in Woking, UK, where the McLaren team will provide a full tour of their center, which includes the iconic McLaren Boulevard which features racing cars from each year, all the past trophies, etc.Published on 25 Apr 2024Updated on 29 May 2026607Why is my account restricted and what should I do?
To close the outstanding positioning in your account, please follow the prompts on the App or web page.Close all at market price Based on your own needs, you may choose to close all positions at market price by selecting the Close All at Market Price button above your position and selecting Confirm / Cancel as prompted on the page.On the App Select the position > Positioning and Assets Go to Positions & Assets and select Close all Select Close All at Market Price > Confirm to close all positionsPublished on 27 Feb 2026Updated on 4 Jun 2026967Address type upgrade FAQ
Network scope (for EVM addresses): Choose "All EVM networks" to use the address across all EVM-compatible networks, or "Single EVM network" to restrict it to one specific EVM network. Token scope: When you select a single EVM or non-EVM network, you can further choose "All tokens" (withdraw any token on that network) or "Selected token" (restrict withdrawals to a specific token only).Published on 26 Aug 2025Updated on 5 Jun 2026859What's a private key/seed phrase?
If you want to restore all addresses across all chains, use your seed phrase to import instead.Published on 24 Aug 2023Updated on 29 May 20262,964Quote sorting
We understand and appreciate that this method may not result in the most optimal quote being sorted first for all Takers, and therefore encourage our users to evaluate all quotes on complicated RFQs such as these in order to determine for their own situation what the best quote is. Only the top three quotes, bid and ask, will be visible on the website. To see additional quotes, please use the API to see all Makers' quotes.Published on 30 Jun 2022Updated on 29 May 202617OneFootball Credits Trade and Earn
Trading Competition: Total Amount: 9,400,000 $OFC To qualify for the all user event, the user must: Enroll in the campaign. All participants who complete the trading volume requirement will be eligible to receive rewards.Published on 9 Apr 2026Updated on 29 May 202629How do I turn on the notification for P2P trading? (Web)
You can also change the notification settings for order status updates for Push notification and email via the Edit button Turn on all of the options for alert in general, or select edit for detailed selection By selecting Edit, you can change the settings for the type of notification that you want to receive. By default, all of the settings are supposed to be turned on.Published on 13 Mar 2024Updated on 29 May 202655How do I trade smart with the right leverage?
all futures to 20x or lower.Published on 8 Aug 2023Updated on 29 May 20261,032FCA risk warning for United Kingdom users
You could lose all the money you invest The performance of most cryptoassets can be highly volatile, with their value dropping as quickly as it can rise. You should be prepared to lose all the money you invest in cryptoassets. The cryptoasset market is largely unregulated. There is a risk of losing money or any cryptoassets you purchase due to risks such as cyber-attacks, financial crime and firm failure.Published on 17 Oct 2024Updated on 29 May 202617Security audit report collection
Overall, the audit result is at low risk and all the issues have been fixed. For more information on this, please check out the audit report here. OKX Wallet Marketplace Solana NFT transactions audit report - 2022.07.27 OKX Marketplace of Solana has passed a safety audit by CertiK. Overall, the audit result is at low risk and all the issues have been fixed. For more information on this, check out the audit report here.Published on 11 Nov 2022Updated on 29 May 20267,088How to claim my RL OKXclusive Pass?
All rights reserved.Published on 5 Apr 2023Updated on 29 May 202641How do I manage my copied trades?
Toggle between Spot and Futures to view your copied trade Ongoing: View all ongoing open positions and orders. View your active trade that you've copied under the Ongoing section History: View the details of all copied positions which have closed. View your past trade that you've copied under the History sectionWhy did my copy trade fail?Published on 22 Dec 2022Updated on 8 Jun 2026312