Having trouble choosing the appropriate photos of your ID or yourself during your verification process? Please check out the guidelines below.Which IDs are acceptable? Based on different Know Your Customer (KYC) requirements of different jurisdictions, you may use your passport, national ID card, driver's license, or other kinds of government-issued ID.

If you've tried all of the steps above and are still having trouble, please contact our official customer support team for further assistance.

Join the program: Invite your family and friends (each an "Invitee") to create an OKX SG account using your referral code. When your Invitee completes the required tasks within 30 days of signing up: You will be eligible to receive the reward mentioned on the Referral pageJoin the program: Log in to your account at www.okx.com/en-sg/account/login and go to More > Referral or access the Referral page via OKX SG app.

You can select Copy to copy both the deposit address and tag/memo/comment and share them with your friends and familyHow do I manage my deposit address?Can I delete a deposit address? Created deposit addresses can’t be modified or deleted. You can add up to 20 deposit addresses for different cryptos and networks.How do I switch between multiple deposit addresses? If you have multiple deposit addresses, all of them can receive funds.

Reverification isn’t a sign of trouble—it’s a routine part of KYC maintenance. You may be asked to verify again to: Reconfirm your identity for account protection Prevent unauthorized access or financial fraud Maintain compliance with updated local and international regulations Rest assured, your data is encrypted and handled in accordance with data protection laws, including GDPR and other global standards.What’s next for KYC?

If you're having trouble doing so, we recommend you import your private wallet to OKX wallet and conduct the signing with OKX wallet instead. You can refer here to understand more about how to create/import your wallet.If you're making a deposit into OKX:1. If I deposit money from another exchange (such as Upbit) to OKX and encounter Travel Rule verification failure due to a name mismatch, what should I do?

Pay your contacts (friends and family) with USDC or USDT in Pay. Receive USDC or USDT sent to your smart wallet and use it to pay others. Easily transfer USDC or USDT from your Pay balance to your Exchange balance and vice-versa. Send USDC or USDT onchain through X Layer, Ethereum, TRON and many other networks. Note: onchain transactions require a network fee to be paid in the network's native crypto.How can I recover my Pay account?

the crypto that you want to deposit, then select the Deposit network Deposit details will then automatically generate In the Deposit account section, you can select whether to deposit funds into your Funding or Trading account Select the OKX account that you want to receive the deposit You can either to copy the deposit address to your withdrawal platform app or scan the QR code using your withdrawal platform app to make the deposit You can select More > Share deposit details to share with your friends

Keen to invite your friends to enjoy this promotion? Check out our referral rewards here. Your referred friend will receive an instant rebate fee card when they sign up and join the Zero Trading Fees activity now.7. I've fulfilled the requirements but have yet to receive my rebate card If you have successfully enrolled in this promotion, there would have been a prompt to confirm successful participation at point of enrolment and the button will now display Joined.

You can sign up using either: a referral link shared by a friend, or a referral code entered during registration. By signing up via referral, you’ll automatically participate in new-user promotional events. After completing the required tasks, you may receive bonus rewards, subject to campaign rules. Note: Referral relationships are confirmed only through referral codes.

If you are having trouble finding a counterparty for a multi-leg RFQ, you may consider splitting your trade into more than one request.Why can't I view Crypto commodity? We're currently optimizing the list and expect to complete the update by mid-next month. In the meantime, you can search directly for the crypto you'd like to trade.

We’re unable to provide information about another user’s account, even if the request comes from a friend or family member. If someone you know is unable to log in to their OKX account, please ask them to contact us directly via OKX Assistant using guest mode from the login page or Support Center.How do I view ticket details, conversation history, and reply to a support ticket? You can view and reply to your support ticket through the OKX app or OKX website.

Watch out for telephone scams too, where they pretend to be police or government workers, saying you're in trouble and need to give them things to avoid problems. Scammers pretend to be government officers requesting the user deposit more to pay for income tax We've also seen scammers pretend to be customer service agents from well-known platforms, even falsely claiming to partner with OKX to promote their own sites.

Share your links - Share your affiliate links or codes with your friends and your community, or promote via social media and other channels in approved markets (see the Prohibited Jurisdictions, below). Join and trade - Your invitees can use your link or code to sign up on our platform and make a trade; or Earn commission - You’ll earn a commission from every trading fee paid by your invitees for their duration on OKX.