Cloud sync allows verification codes from apps like Google or Microsoft Authenticator to be accessible on multiple devices if you're logged into your third-party account. However, this poses a risk if your account is compromised. For added security, we recommend disabling cloud sync. Understanding cloud sync and its potential risks Authenticators (such as Google Authenticator) often have a cloud sync feature.

While software-based options offer convenience, they also come with potential risks: Authenticator apps: if synced with cloud accounts (e.g., Google or Microsoft), losing access to the account could expose the authenticator.

Does the email used for resetting Pay Passkey depend on the cloud account used? Passkey syncing depends on the cloud account that originally created the passkey. However, passkey resetting depends on the current exchange bound email.14. Can I reset Pay Passkey for multiple chains during the process? Currently, you can only reset one chain at a time due to technical constraints.15. Why does my Pay Passkey still not work even after resetting it on Android?

You remember the password for your cloud backup. Note: if you forget the cloud backup password, you won't be able to restore the keyless wallet from the cloud.4. Other issues If you can’t tap video verification, complete identity verification on the web first, then return to the app for facial recognition. If you reach the maximum number of attempts, wait 30 minutes before trying again. Make sure your full face is visible and the camera is not blocked.5.

You can easily sync your passkeys using a cloud backup through iCloud (iOS) or Google Password Manager (Android). If the cloud backup isn’t available, you can reach out to our customer support team to recover your passkey (Pay account).How do I set up my Pay account? Setting up your Pay account is simple. There is a quick onboarding process within Pay, you can set it up by generating a passkey on your device — it's quick and secure. If you want to learn more about Pay, visit our FAQ page.

Factory reset your device (if necessary): If the problem continues: Back up critical data securely to an encrypted cloud or an external device. Perform a factory reset to restore default system settings. If financial risks still exist after these steps, consider replacing the device and contacting our support immediately at urgent@okx.com.What are the things that I can do daily to secure my security?

If the video file is too large, upload it to a cloud drive and share the link (ensure access permissions are granted).Where can I find my withdrawal TXID? Log in to your account at okx.com, go to the Assets and select Withdraw. On this page, you can view your withdrawal history and find the TXID for the specific transaction. TXID can be found in your withdrawal history

(Optional) For enhanced security, you may disabling cloud sync on your authenticator app Note: make sure to securely store your setup key during setup. If you change or lose your phone, you may not be able to log in without it. For your security, withdrawals or P2P trading will be disabled for 24 hours after your authenticator app is reset.

Cloud-based (Remote MCP) deployment is coming in the future.Does Agent Trade Kit guarantee profits? No. Agent Trade Kit improves your research depth and execution efficiency, but it doesn't guarantee returns. Your results depend on your own strategy logic and risk management.What are the risks of using Agent Trade Kit?

To back up your wallet, go to Menu on the app > Backups > Select the wallet you wish to backup > Cloud backup/Seed phrase Switch your network environment (for example, use 4G/5G instead of Wi-Fi). If the above steps do not resolve the issue, please use the email linked to your account to send photos of the front and back of your ID to our customer support and we will assist you. For more details on facial recognition failures, please refer to What should I do if facial recognition fails?

Account safety Enable MFA/2FA for all essential accounts — especially email, authenticator apps, and passkeys stored in the cloud. Regularly review login history, connected devices, and third-party access for all important accounts. Use strong, unique passwords for each account. Never reuse your email password elsewhere. Disable SMS syncing across devices to prevent OTP interception. Separate accounts: use different email addresses for your authenticator and passkey accounts.