Choose the topic Withdrawal has been returned by the receiving platform for your specific issue. Select Withdrawal has been returned by the receiving platform as the sub-topic The chatbot will assist in submitting a ticket to our customer service, but it'll require several details from you. Firstly, you need to provide the Token type.

Stay alert: Be cautious of claims such as 'high returns' or 'inside information', and always verify information through official channels. Protect your privacy: Never share your recovery phrase, private keys, or SMS verification codes with anyone. Learn more with additional educational resources located here. Find out how you can avoid modern cryptocurrency scams and how to report them so you can protect yourself and others from falling victim.

However, for security reasons, fund withdrawals will be disabled for 24 hours after making any changes.API To view or delete your APIs: Select the Menu icon on the app > Pull down to access the Toolbar > Select API > Delete any APIs not created by the account owner.Trusted device Visit your Security Center and review Device Management.If you see any unrecognized devices, we recommend removing them immediately to secure your account.Payment method It’s important to keep your payment methods accurate

Note: if you forget the cloud backup password, you won't be able to restore the keyless wallet from the cloud.4. Other issues If you can’t tap video verification, complete identity verification on the web first, then return to the app for facial recognition. If you reach the maximum number of attempts, wait 30 minutes before trying again. Make sure your full face is visible and the camera is not blocked.5.

In the first assessment, a link will be deleted if no invitees signed up or logged in to OKX using the link after more than 180 days. When the link with a 0% commission rate meets the criteria once again, the original commission rate will be restored within the next hour. If all of a sub-affiliate's links are deleted, the sub-affiliate account will be closed automatically. When the sub-affiliate closes their sub-affiliate account, they will no longer receive commissions.

If you need to reset your trading interface, whether to troubleshoot an issue, clear customizations, or simply start fresh, you can quickly restore it to default settings without any hassle. Resetting your interface can be helpful for restoring default settings or ensuring your trading layout is optimized for your needs.

This guide explains common causes and practical solutions to help you restore access quickly.Why is my OKX app not working? There are several reasons why the app may stop working or crash.

Your full daily allowance is available again after the reset.If I get a refund, will my daily allowance be restored? No. Refunds credit your wallet balance but don't restore your daily spending allowance. It resets naturally at midnight UTC. Exception: If a merchant voids a transaction before settlement (a reversal), the amount is removed from your daily total and your allowance is restored.Can I change my limits while my card is frozen? No.

If I delete something by mistake, can it be restored? Yes. Click the status and restore it from the deleted process list.What I should keep in mind? When making deposits, withdrawals, or transfers, always verify that the address you enter or paste is correct. If you notice anomalies, stop the transaction immediately and check device security. Trojans and clipboard tampering are common and persistent risk types.

Once you've passed verification, full access to your account will be restored.5. Can I withdraw my funds and convert my tokens when my account is frozen, after the re-verification of my individual account? Yes.6. Can I change my name after completing identity verification? This feature is only available in certain regions. Please refer to How do I change my verified name? If you're unable to change your name manually, please contact the OKX Assistant for support.

To restore defaults, select Template > Reset to default.FAQCan I use indicators on all chart types? Yes, indicators are compatible with all chart types on our platform.Can I modify the existing indicators? Yes, you can modify pre-existing indicators from the Indicators library to create customized versions that match your preferences.

Order cancellation: When the account risk exceeds a certain level but has not yet reached the position reduction threshold, the system will cancel some open orders to help restore the account to a safer state. Position reduction: Positions are reduced in stages. After part of the position is closed, the system will check whether the remaining position meets the maintenance margin ratio requirements for the new position tier. If the requirement is met, further position reduction will stop.

If no further issues are detected, your eligibility may be restored without any further action required from you.Can I still use other features? Yes, this restriction only affects the specific campaign.

Once you pass the test, full trading access will be restored, unless other underlying restrictions apply.I received a prompt to take the knowledge test. Can I skip it for now? Yes, you can choose to complete the test later at your convenience. However, please note that starting from 19 June 2025, passing the test will be necessary to avoid any restrictions to our DPT services.What's the passing score for the knowledge test? To pass, you must answer at least 4 out of 6 questions correctly.

Subscriptions made after 03:00 UTC go on-chain the next day. Rewards are distributed every 3 days.What's the upgraded Smart Arbitrage bot staking? Our Smart Arbitrage Bot just got an upgrade — now with integrated staking for even more earning potential. In addition to automating one-click arbitrage trades to capture price differences across markets, the bot now allows users to compound returns by staking their funds on Ethereum or Solana networks.