Please check your profile settings and ensure that you don't enable it in the app settings while using Microsoft Authenticator. iOS: Open Microsoft Authenticator, select Settings, and toggle iCloud Backup off. Android: Open Microsoft Authenticator, select the More button in the upper right corner, select Settings, and toggle Cloud Backup off.Install the authenticator app on a separate device (optional) For added security, install your authenticator app on a device without the OKX app installed.

A physical security key provides an additional layer of protection, especially against potential vulnerabilities in software-based options like authenticator apps and passkeys. While software-based options offer convenience, they also come with potential risks: Authenticator apps: if synced with cloud accounts (e.g., Google or Microsoft), losing access to the account could expose the authenticator.

If this doesn't help, you'll need to change or unlink your authenticator app. For your security, you won't be able to withdraw funds or use P2P trading within 24 hours of changing or unlinking your authenticator app.I want to change my authenticator app You can switch to another authenticator app or change your current app's authenticator key in your OKX account. To do this, refer to the guide below: How do I change my authenticator app?

Make your account more secure by linking an authenticator app. You can use any authenticator app you prefer, such as Google Authenticator or Microsoft Authenticator. Note: you can change your authenticator app anytime you like. However, to secure your assets, you won't be able to withdraw funds or use P2P trading (where available) within 24 hours of changing your authenticator app.How do I download the Authenticator App?

Self-service tool For quick access, click the button below:I can log in to my accountApp Open the OKX app and select the Main Menu in the upper left corner. Select Profile and settings > Security > Authenticator app > Change authenticator app. Select user center on main page Follow the on-screen instructions and select Next. Complete the two-factor authentication (2FA) verification. You'll receive an email/SMS confirmation upon changing authenticator app successfully.

You'll receive an email/SMS confirmation upon changing authenticator app successfully.Web Go to the Profile icon and select Security. Find Security on the Profile page Find authenticator app and select Change. Find Authenticator app in the Authentication methods section Select Continue and follow the on-screen instructions.

Eligible users will receive redemption instructions via email to their registered email address with OKX by 14 August 2023, 23:59 EST.Disclaimer This Campaign does not constitute or shall not be considered as a recommendation to deal in any products, or investment advice. Digital assets are speculative and highly volatile, can become illiquid at any time, and are for investors with a high-risk tolerance. Investors in digital assets could lose the entire value of their investment.

OKX will delist LOOKS(Looks Rare) Onchain Earn product on November 29, 2023, at 03:00 (UTC). The product details are as follows: Crypto Terms LOOKS(Looks Rare) Flexible LOOKS rewards have ceased distribution since November 27, 2023, at 13:22（UTC). You will not receive rewards for this period until the Onchain Earn product is taken offline. After the product is offline, your principal and rewards will be transferred to your funding account.

Authentication Results This section shows whether SPF, DKIM, and DMARC validations passed. If any of these validations fail, the email is not from an authorized source.4. Summary If SPF, DKIM, or DMARC show fails, the email is likely forged. If "From" and "Return-Path" don't match, the sender may be spoofed. Don't click suspicious links or attachments. If you are unsure, submit the EML file to OKX Customer Support for verification.Why can scammers make an email look real to you?

This means fraudulent messages can appear right alongside your real OKX alerts—such as those for login activity or withdrawals—making it difficult to tell the difference at first glance.This manipulation of SMS sender ID is what makes these phishing attempts particularly dangerous and effective.How does phishing SMS work?

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Update your app to start experiencing it.What does the new Pay home experience look like?Previously: Standalone Pay mode Old entry point for you to enter the Pay page Old Pay page once you enter the pageNow: Pay tab under Simple mode New entry point for you to enter the Pay page New Pay page once you enter the pageWhat's included in Simple Pay?

We are pleased to announce that LOOKS margin trading and savings will be enabled at 10:00 am UTC on February. 17. USDT-margined perpetual swaps for LOOKS will be listed at the same time. The updates will cover both the web and app interfaces as well as API. The details are as follows: Margin Trading and Savings 1. Spot margin trading will be activated for following pairs: LOOKS/USDT 2.

If any of these fields show fail, the email did not pass authentication and is likely sent from an unauthorized source. spf=fail dkim=fail dmarc=fail Check out “How do I check if an email is officially from OKX using an EML file?” to learn more.Reminders Whenever you receive an email that seems unusual, keep the following in mind: Don't click any links or follow instructions immediately Phishing emails often pretend to be urgent or appealing, pause and check first.

Never engage in any form of communications off-site — always stay on our in-app chat. Don't share personal information like CNIC, bank credentials, or selfies. Don't pay after the order timeout period, as you lose escrow protection. After completing the cash transfer process, then only click "I have paid" inside our platform. Use and verify your Anti-Phishing Code for email authenticity. Click Appeal immediately if anything seems suspicious.What do I need to do If I’ve been scammed?