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How do I select the correct network for my crypto withdrawals and deposits?
Any of these options are correct, but the difference is in networking performance, and therefore in speed, security, transaction fee, etc., just as different modes of transportation differ in speed and security. After selecting the network, you can copy the deposit address at OKX directly. Open the other exchange platform or wallet. Paste in the address you just copied from OKX under Withdraw, follow the prompts to fill in the relevant information, and confirm to complete a deposit.Published on Aug 22, 2023Updated on May 6, 2026FAQ21,457How do total Profit and Loss (PnL) and Grid profits work for Spot Grid?
Small differences may occur due to rounding. Buy and sell fees are charged in different currencies, according to the location of the buyer. Matching quantities are normalized for comparison. The actual fees vary based on execution type (maker or taker) and the user's account tier. Total PnL remains an accurate and comprehensive representation of your bot’s actual profit and loss.Published on Jun 20, 2025Updated on Apr 30, 2026FAQ56Orbit Earnings - FAQ
Why is my "total paid out" different from what I've earned? The "total paid out" amount only includes rewards that have already been distributed to you. Rewards you’ve earned that are still being processed are not included. Why is the USD value of my rewards different from market value? The USD value of your rewards is calculated and fixed at the time of reward distribution. It will not be updated to reflect current market value.Published on Jan 19, 2026Updated on Jan 23, 2026Product documentationHow do total Profit and Loss (PnL) and Grid profits work for Spot Grid?
The fee currencies for buy and sell are different, resulting in slightly different buy and sell amounts Since the BTC trading fee has been deducted, the net BTC obtained after the buy is slightly less. In this example: Buy quantity: 0.00005222 BTC Buy fee: 0.00000005222 BTC Net BTC obtained: 0.00005222 - 0.00000005222 = 0.00005216778 BTC Sell quantity: 0.00005216 BTC This results in a very small remaining BTC balance 2.Published on Jun 20, 2025Updated on Apr 30, 2026FAQAddress type upgrade FAQ
Edit your address name after selecting the horizontal ellipsis icon on your preferred address card on the listWhat if I have different names saved for the same address after the address type upgrade? In cases where the same address has been saved under different names, the upgraded entry will use the name of the most recently created or updated address. You can still modify this name later if desired.Will I need to verify my address again after the address type upgrade?Published on Aug 26, 2025Updated on Dec 30, 2025FAQ859How do I turn on and sync multiple charts on a screen?
Yes, you can select a different trading pair for each chart in the multi-chart view, allowing for side-by-side comparison.How many charts can I display at once? We generally support up to four charts on the screen, but this may vary depending on your device and the platform version you are using.Can I use different timeframes on each chart? Absolutely.Published on Aug 9, 2024Updated on Sep 10, 2025FAQ30What's OKX Convert?
What's the difference between convert and spot trading? Convert uses a quoting model, which differs from the traditional order-matching model used in spot trading, resulting in no transaction fees or slippage. As such, there's a price difference between the quoted price and the spot market price. Convert enables you to complete one-click transactions after confirming a price, without having to know how the spot market works, meaning you'll receive the amount you preview.3. How do I use Convert?Published on Apr 1, 2026Updated on Apr 1, 2026FAQWhat's OKX Convert?
What's the difference between convert and spot trading? Convert uses a quoting model, which differs from the traditional order-matching model used in spot trading, resulting in no transaction fees or slippage. As such, there's a price difference between the quoted price and the spot market price. Convert enables you to complete one-click transactions after confirming a price, without having to know how the spot market works, meaning you'll receive the amount you preview.3. How do I use Convert?Published on Sep 27, 2023Updated on Apr 1, 2026FAQ2,162Why hasn't my withdrawal arrived in the account?
This is because different platforms require a different number of blockchain confirmations before crediting funds to your account. Please allow some time for the deposit to be credited.Published on Aug 22, 2023Updated on Apr 27, 2026FAQ20,809What is Proof of Reserves (PoR) user snapshot data?
USDT - 14,099.8 USDT = -5,099.8 USDT ETH: Snapshot asset equity = 5 ETH + 19.99 ETH = 24.99 ETH USDT: Snapshot asset equity = 9000 USDT - 14,099.8 USDT = -5,099.8 USDT Crypto Difference ETH:Asset equity snapshot – Account asset equity = 24.99 ETH – 24.99 ETH = 0 USDT:Asset equity snapshot – Account asset equity = -5,099.8 USDT - (-5,099.8 USDT) = 0 USD value Difference USD value difference = 0 USD value of all crypto equity in account = USD value of all assets amount in snapshot How to cross checkPublished on Jan 20, 2023Updated on Apr 3, 2026FAQ510How long does it take for a deposit to be completed?
Higher fees typically result in a higher processing priority by miners.Deposit verification method Number of confirmations: different tokens require a different number of confirmations for deposits to complete. For example, USDT deposits on the TRON network require 19 confirmations, while those on the Ethereum network require 32 confirmations (please refer to the website for the latest information).Published on Oct 17, 2024Updated on Jan 1, 2026FAQ429I haven't received the SMS code
Request a code on different OKX platforms: desktop browser, desktop app, mobile browser, or mobile app. If you can't log in, switch to other alternatives, see the steps below to know how it's done.On the app Select Didn't receive anything?Published on Aug 16, 2023Updated on Feb 9, 2026FAQ27What onboarding information is required for the government-owned enterprise?
Provide identifying information Provide identifying information for the government-owned enterprise, such as your institution’s legal full name, registration address, registration number, date of incorporation, principal place of business (if different from the registered address), institution type, and industry, amongst other pertinent and verifiable data.Published on Oct 13, 2023Updated on Apr 6, 2026FAQ62How do I set a price alert?
Toggle different types of notifications on or off based on your needs On the Web: On the trading page, select the Settings icon Under Preferences, select the Trade notifications You can toggle different types of notifications on or off based on your needs There are several options for the type of sounds that you can select based on your preferencePublished on Apr 30, 2024Updated on Apr 15, 2026FAQ261What onboarding information is required for a fund?
Provide identifying information Provide identifying information for the government-owned enterprise, such as your institution’s legal full name, registration address, registration number, date of incorporation, principal place of business (if different from the registered address), institution type, and industry, amongst other pertinent and verifiable data.Published on Oct 13, 2023Updated on Feb 12, 2026FAQ122