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What are sanctions?
Many jurisdictions have put obligations in place to ensure that the sanctions programs applicable in their country are adhered to.Published on Sep 1, 2024Updated on May 29, 20263How to prevent phishing emails?
Their goal is to deceive you into taking actions that put your account at risk, such as clicking a malicious link or sharing sensitive information. These emails commonly try to create a sense of urgency or temptation, for example asking you to “verify your account immediately,” “update your information,” or “claim a reward.”How do I identify a phishing email? Here are a few simple checks that can help you quickly determine whether an email is genuine:1.Published on Jun 24, 2025Updated on May 29, 20263Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-STARK V1)
In our case; we put the tool as well as the data file in the Downloads folder, named "proof-of-reserves" shown below: Open the zk-STARKValidator, it'll auto-run the JSON string file you saved in the folder Check the result If the verification passes, the result Inclusion constraint validation passed will be shown: If the verification fails, the result Inclusion constraint validation failed will be shown:2.2 Verify the zk-STARK Total Balance and Non-negative ConstraintHow do I verify? 1.Published on May 10, 2023Updated on Sep 8, 2025182How do I manually set up spot grid trading bots?
Now you can set up to 1,000 grids by: Adopting a dynamic order‑hanging mechanism Providing prompts directly on the front‑end Displaying logical orders in a grayed‑out state with helpful tooltips; and Having minimized front‑end modifications to keep the UI simple and efficient.How can I use the integration of Simple Earn in Spot Grid trading bot? If you're running a Spot Grid bot with a wide price range, any unused funds can be put to work through Simple Earn to help you earn extra yield.Published on Jun 6, 2024Updated on May 29, 2026209What is trigger order?
Prices can go up and down, and you may get back less than you put in. This article is for informational purposes only and is not financial, investment, or tax advice. Please do your own research and seek independent advice before making any investment decisions.Published on May 8, 2026Updated on May 29, 2026What should I do if I deposit to the wrong address?
Please refer to the relevant documentation for more details: How do I find my deposit address and tag/memo/comment?Published on Oct 15, 2024Updated on May 29, 2026244What should I do if I forget to fill in tag/memo?
Learn more: Why do I need to fill in tags (tag/memo) when I withdraw or deposit certain cryptos? If you're having issues with your tag/memo, click the button below. Note: please follow the bot's instructions and complete all required fields in the ticket form (including email, TXID, token type, amount, and network) to help us review your request efficiently.Published on Oct 15, 2024Updated on May 29, 2026116How do I authorize a new device when I log in?
For more details on facial recognition failures, please refer to What should I do if facial recognition fails? Note: please follow here to reset Two-factor authentication (2FA)Device verification Your new device will receive a verification code.Published on Aug 31, 2023Updated on Jun 4, 202613,983What should I do if I want to withdraw assets that are not supported on other platforms?
You can refer to: What should I do if I mistakenly withdraw crypto via the wrong network?3. Ensure that the deposit and withdrawal networks and addresses match. Please confirm whether the other platform or wallet has credited the funds. Problem scenario: When withdrawing cryptos, the speed of block confirmations on the network, as well as the block confirmation speed of the receiving platform and wallet, determines whether the assets can be received promptly on the recipient's platform.Published on Apr 8, 2025Updated on May 29, 202612What should I do if I mistakenly withdraw crypto via the wrong network?
Learn more on how to import the wallet on OKX Go to Wallet and select I already have one 2. Open your OKX exchange account, and select Assets > Deposit 3. Find the crypto and network that you've wrongly transferred, and Copy the deposit address. For example, if you previously mistakenly selected ETH network for USDC, in this case, you should select USDC-ERC20 4. Return to your Web3 wallet, select Send > select crypto and network 5.Published on Jan 21, 2025Updated on May 29, 20262What should I do if I deposit BTC less than minimum amount?
Where can I find the minimum deposit amount required for non-BTC?Published on Oct 15, 2024Updated on May 29, 202627How do I earn USDG?
Transfer your USDG from external wallet into your account on our platformWhat can I do with USDG once I have it? USDG is designed to be flexible and productive. You can: Earn weekly rewards automatically: Your USDG balance compounds, generating consistent passive earnings. Trade on our platform: Buy, sell, or swap USDG for other cryptocurrencies instantly on the platform.Published on Aug 29, 2025Updated on May 29, 202640I haven't received the SMS code
We send SMS codes to the mobile phone linked to your OKX account. Codes may take some time to arrive, and each is valid for 10 minutes. Your account will be locked if you enter incorrect codes 6 times within a period of time. If you're not receiving codes, try these solutions: Clear your browser or mobile app cache, then request a new code. Request a code on different OKX platforms: desktop...Published on Aug 16, 2023Updated on May 29, 202630Why did I receive an OKX account closure email notification? What should I do?
You can check the minimum withdrawal amount for each crypto on this page.How do I close positions and cancel open orders? For detailed instructions, see Why is my account restricted and what should I do?.FAQCan I appeal or restore my account? Unfortunately, account closure decisions are final and are made after a comprehensive platform review. We're unable to accept any appeal requests.Why did I receive an account closure notification?Published on Apr 30, 2026Updated on May 29, 20261How do I determine my company type and understand which documents I need to prepare?
Refer to your official legal documents On your certificate of incorporation and/or business registration, there should be indicators assigned by the government agency responsible for issuing such documents stating the nature of your institution. Memorandums and articles of association and similar formation documents can be helpful.Review your organizational structure Additionally, you can review...Published on Oct 13, 2023Updated on May 29, 2026148