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Travel Rule FAQ
By implementing the Travel Rule, we aim to enhance transparency and traceability in virtual asset transactions, similar to the obligations of traditional financial institutions.The impact of Travel Rule on users The implementation of Travel Rule measures at OKX will be gradual and primarily affect users in regulated regions.Published on Jul 20, 2023Updated on May 29, 2026817How do I start onboarding as an institutional user?
If the rule is violated, the platform may suspend or terminate services in accordance with the agreement. If you need further clarification, please contact customer support.Do I need to provide a supplemental confirmation letter in PDF format? If you’re instructed to submit a supplemental confirmation letter in PDF format, please follow the instruction accordingly.You may scan a physical document or convert it into a PDF file, then upload it through the specified channel.Published on Oct 10, 2024Updated on May 29, 202656What are the trading volume rules for the campaign?
Any trades involving non-eligible tokens will: Not be counted toward your campaign trading volume Not contribute to rewards or ranking (if applicable)Where can I find more detailed rules? For complete details, including: Eligible tokens Campaign mechanics Reward structure Please refer to the specific official campaign rules page provided on our platform.Published on Mar 26, 2026Updated on May 29, 20261Trade Like A Pro hype rules
OKX or the Campaign organiser reserves the right to cancel the eligibility of any participant or who engages in dishonest or abusive activities, violates the terms and conditions of the activity, violates local regulatory rules for transactions, or engages in any other activity related to illegal, fraudulent, or harmful purposes.Published on Sep 25, 2023Updated on May 29, 202613OKX contract voucher and usage rules
What's a contract voucher? Contract voucher is a reward type that provides users with a margin for opening a perpetual contract. The funds associated with the voucher are separate from the user's own funds and can't be used at the same time. It is used for a one-time opening of a perpetual contract position. When closing a position, if the user's balance deducting trading fee is bigger than the...Published on Aug 15, 2023Updated on May 29, 2026639How do I verify OKX's ownership and balance of the wallet address?
Open the terminal program Mac system: Terminal Windows system: Command Prompt Run the command and locate the directory of the downloaded folder. In our case, enter the command cd ~/Downloads/proof-of-reserves Enter the following command in terminal (The file name can be replaced with another file that needs validation) Mac: .Published on Sep 26, 2023Updated on May 29, 20261,004OKX Learn to Earn: BTC halving 2024 event rules
Rewards will be distributed among the participants in accordance with the rules below. You can learn about Bitcoin halving with OKX, complete the quiz, and have the opportunity to earn free coins. Read the rules below to learn more.When does the event take place? 28 March 2024, 00:00 UTC - 30 April 2024, 23:59 UTCHow do I participate? Read the provided learning materials and answer all the questions in the quiz. Claim your reward after correctly answering all the questions in the quiz.Published on Mar 26, 2024Updated on May 29, 20266,677How do I submit my proof of address (POA)?
The POA must be issued within the last 3 months The POA must be a clear photo of your original POA or a PDF file of the original POA The POA must match the residential information you provided during your identity verification The acceptable types of POA may vary depending on the jurisdictionPublished on Sep 25, 2024Updated on May 29, 20263How do I fix errors when submitting my institutional verification?
Note: Document should be an original copy (preferably in PDF file format), clear quality, and smaller than 20MB. Please clear your browser’s cache and cookies, and restart your browser before trying again. Navigate the status of your details via the progress bar Learn more on how you can fix the errors on your Institutional account application here.Published on Oct 10, 2024Updated on May 29, 202660OKX Learn to Earn with OKX and TON (The Open Network) phase two event rules
Rewards will be distributed among the participants in accordance with the rules below. You can learn about the TON ecosystem and their partnership with OKX, complete the quiz, and have the opportunity to earn free coins. Read the rules below to learn more.When does the event take place? 29 December 2023, 00:00 UTC - 21 January 2024, 23:59 UTC.How do I participate? Read the provided learning materials and answer all the questions in the quiz.Published on Dec 26, 2023Updated on May 29, 20264,136How do I protect my account from Trojan horse takeovers?
Scan and upload your files Personal documents, ID images, PDFs, and wallet backups may be silently accessed and sent to remote servers. Remotely control your device Hackers may operate your computer as if they were sitting in front of it, without your awareness. Disable your antivirus software To avoid detection, some malware turns off your security tools or blocks software updates.Published on May 30, 2025Updated on May 29, 202614How do I unlock my deposit when the Travel Rule additional verification is required?
If you're in regulated regions, your crypto transactions are subjected to the Travel Rule as per local laws, which may require additional information for it to be unlocked. You can find out more about the Travel Rule in the Travel Rule FAQ. You can unlock your deposit with the following guide:1. Start the deposit unlocking process Go to the Asset page, find your locked deposit, and select Submit Select submit to start additional verification2.Published on Aug 23, 2024Updated on May 29, 20265What documents are accepted as proof of sources of funds from decentralized finance?
Authentic documents as proof of the source of funds Airdrop participation Screen capture that shows proof of the airdrop allocation from the Telegram airdrop games. Transaction history from your cryptocurrency wallet(s) showing the airdrop transaction, including the token name, amount received, and timestamp. Screen capture of your Telegram profile that clearly displays your registered details (for example, username and phone number) confirming ownership.Published on Nov 12, 2024Updated on May 29, 202654How do I capture dual-pronged arbitrage opportunities with the OKX ETH/BTC Bot?
The OKX ETH/BTC Bot is a game-changer in the realm of cryptocurrency trading. By capitalizing on the oscillation of the ETH/BTC trading pair, this automated tool empowers users to accumulate both BTC and ETH strategically. With a range of advantages, flexibility, and adaptability to market conditions, the ETH/BTC Bot stands as a beacon of innovation, inviting users to explore the vast potential of dual-pronged arbitrage opportunities in the cryptocurrency market.Published on Mar 6, 2024Updated on May 29, 202627Outcomes FAQ
In the event of any discrepancy or ambiguity between different language versions of event rules, settlement conditions, and related descriptions, the English version shall prevail. Users are advised to review the English-language event rules before trading.Published on May 20, 2026Updated on Jun 5, 2026416