Note: You can refer to How do I get my individual account verified for specific requirements and check this link for more tips on verifying your selfie and ID. How to check the failed reason of identity verification? You can check your email for the failed reason and submit it again by clicking the link.

App: For step-by-step instructions, see How do I make a withdrawal? (App). Web: For step-by-step instructions, see How do I make a withdrawal? (web). Note: Always double-check the withdrawal address and selected network to make sure they match the recipient's details — this helps you avoid any loss of assets. Each crypto has a minimum withdrawal amount, and withdrawals below this threshold can't be initiated.

Phishing emails are becoming more subtle and convincing. They often blend into your inbox and try to trick you into sharing personal information or even your account credentials. Knowing how to spot these emails is one of the best ways to protect your assets.How do phishing emails typically work? Scammers often send emails that look very similar to official messages.

Why did my passkey stop working after reinstalling the Android app? On Android, uninstalling and reinstalling the app clears local security data, including your passkeys. As a result, previously bound passkeys become invalid, and you'll need to bind your passkey again after reinstalling. To prevent this in the future, update the app directly through the Google Play Store instead of uninstalling it. Updating the app keeps your existing passkey active.

Why did I receive a Form 1099-MISC? You will receive a 1099-MISC if you earned $600 or more in staking rewards, bonuses, or airdrops during the 2025 tax year. Note: the IRS threshold for this form increases to $2,000 for the 2026 tax year.

How do I manage my recurring buy plan? You can manage your plan easily from your plan details. Go to the Activity page and you'll find Recurring buy option on top of the page. Select Recurring buy to view all the plans you've set up. From there, you can edit your plan and, if needed, you can pause, resume, or cancel your plan. How you access the management part of Recurring buy on Exchange mode How you access the management part of Recurring buy on Simple mode4.

How can I add a bank account to withdraw USD via domestic wire transfer? To add a bank account for Domestic wire withdrawals, you will need to make a successful deposit using Domestic wire transfer from that bank account.4. Why did I not receive the amount next to "Total received" for a USD domestic wire withdrawal? The amount you receive from a withdrawal is calculated as the withdrawal amount minus the OKX withdrawal fee.

Why did my USD deposit via domestic wire transfer fail after I was able to send it from my bank successfully?

How much OKB will I receive? OKT will be converted to OKB based on the average closing prices of OKT and OKB on the platform's spot market between July 13, 2025, and August 12, 2025.How much OKB will be burned? A one-time burn of 65,256,712.097 OKB, including historically repurchased and reserved tokens, will be executed through a smart contract.

A simple illustration on how this form works: Let's say UserXYZ on the OKX exchange platform bought 0.1 BTC for $1,000 on 1/1/2025 with a transaction fee of $10 and later on sold 0.1 BTC on 1/2/2025 for $1,500. A form 1099-DA will be issued to UserXYZ from OKX and a copy of the 1099-DA will be shared with the IRS.

If any of these fields show fail, the email did not pass authentication and is likely sent from an unauthorized source. spf=fail dkim=fail dmarc=fail Check out “How do I check if an email is officially from OKX via EML file?” to learn more.Website Go to the website and copy the website link. Go to our channel verification to verify the page link.

This FAQ covers how trigger orders work on Buy/Sell, how to place and manage them, and what happens when an order is triggered or fails.Basic introductionWhat's a trigger order on Buy/Sell? A trigger order is a buy or sell instruction that activates only when the market price of your chosen token reaches a target price you set in advance.

Why did my purchases with my cash balance fail? A purchase may fail due to reasons such as insufficient balance, high market volatility, or a system error. If you encounter any issues, please retry as it maybe a temporary issue. If the issue still exists, feel free to reach out to our customer support for further assistance.3. Why am I seeing a subset of crypto on Buy/Sell crypto list when buying with my cash balance??

USDG rewards on OKX give users a simple, low-effort way to earn from their holdings. USDG starts working for you the moment you hold it in your account.How do I get USDG on OKX? There are several easy ways to acquire USDG: Buy USDG with zero trading fees – Trade directly on our spot markets. For example, USDG/USDT. Trade for USDG on our spot market Convert your stablecoins – Instantly swap USDT,...

You can check your order details to see how long it'll take for your crypto to land back in your portfolio.