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What's OKX Security Assistant?
For high-risk alerts, it’s recommended to clean as soon as possible and pause sensitive operations first.2. I’m worried about deleting the wrong thing. Can I ignore it first? Yes, but remember: ignoring only means “no longer prompting,” not that the risk is gone. Only ignore items whose sources you can confirm, and review the ignore list regularly.3. What if the same risk keeps appearing repeatedly? This is usually caused by leftover startup items, scheduled tasks, services, or reinfection.Published on Jan 15, 2026Updated on May 29, 202670World Cup VIP Exclusive Gift Set FAQ
Please contact customer support for an estimate based on your specific case.Do I need to return the entire set to exchange one item? No. You only need to return the specific item that requires replacement.Can I request a reshipment for a missing item? Yes. If an item is confirmed missing, you can submit a reshipment request. Please provide details of the missing item. The replacement will be sent to your original registered address by default.Published on Dec 19, 2025Updated on Jun 4, 2026321Why can't I withdraw my rewards?
To check the hold status of your rewards: Go to My rewards Select On hold Find the reward you want to check — the remaining hold time is shown next to each item OKX My rewards page with On hold status and reward details Note: rewards listed under Earned are already available to withdraw. If you need further help, reach out to OKX Assistant.Published on May 22, 2026Updated on Jun 5, 20263How do I use Merchant Coupon Code?
A Merchant Coupon Code is a special reward that lets you enjoy discounts or free items from selected partner merchants. Each code is unique and may be redeemed online or in-store, depending on the merchant’s terms. You can find your available codes in the My Rewards > Coupons section of your app. Please note, these coupons are valid for a limited time only.How do I use my Merchant Coupon?Published on May 19, 2025Updated on May 29, 202621How do I create a DEX trading wallet?
If only one Passkey remains, it cannot be deleted.What important item I should take note of? Your Passkey is the only credential for recovering your wallet and signing transactions. Keep it safe and backed up. Once “escape mode” is activated, you’ll have full control of your assets. We'll no longer provide custody services. If your wallet address is flagged as a “black address,” you can only escape or deactivate the wallet—you won’t be able to continue trading.Published on Oct 1, 2025Updated on May 29, 2026Trading Signal Bot FAQs
Check your signalToken If you find a successfully recorded line item in Events History, you'll need to analyze details of recorded events to understand more insights into what might have gone wrong. Use this information to make necessary adjustments to your alert message. Should you need guidance on formatting your alert messages, you can find detailed specifications in the Alert Msg Specs document.Published on Oct 9, 2023Updated on May 29, 2026137How long does it take for a deposit to be completed?
Bundle verification: if you choose to transact on a Layer 2 network (such as Optimism, Base, or Arbitrum One), the transaction will be verified on Layer 2 and then bundled with other transactions as a single bundle for verification on Layer 1.Published on Oct 17, 2024Updated on Jan 1, 2026454How can I do spot trading with the Jupyter Notebook?
acctLv == "2": 14 print("Single-currency margin mode") 15 elif acctLv == "3": 16 print("Multi-currency margin mode") 17 elif acctLv == "4": 18 print("Portfolio margin mode")10.Published on Sep 29, 2023Updated on May 29, 2026562Address type upgrade FAQ
Example 1: Entry 1: (Standard) Address A Entry 2: (Universal) Address A These addresses will be merged to Entry 2, which allows withdrawals of any crypto selected for a specific network, based on compatibility. Example 2: Entry 1: (Standard) Address A Entry 2: (Universal) Address A Entry 3: (EVM) Address A These addresses will be merged to Entry 3, which allows withdrawals of any crypto selected for EVM compatible networks.How does the verification period works after the address type upgrade?Published on Aug 26, 2025Updated on Jun 5, 2026859Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-STARK V1)
As specified in number 2, the times of sampling inspections will affect the chance of tampering or manipulation succeeding. 5. Generating low-degree proof: we can control the probability of tampering or manipulation success through sampling inspection. However, there is a condition as mentioned in number 2 that we need to ensure the polynomial degree being verified is not more than the degree of a valid polynomial.Published on May 10, 2023Updated on Sep 8, 2025182How do I set up a recurring buy plan?
You can set up a daily, weekly, every 2 weeks, or monthly plan for purchases by following these steps.How do I create a recurring buy plan?Published on Jan 23, 2025Updated on May 29, 202650How to fix passkey error 50162 on Android devices
If the 50162 error still appears, continue with Method 2.Method 2: Remove the damaged passkey from Google Password Manager If Google Play services previously created a corrupted passkey, simply updating the app won't fix the issue. You must delete the damaged passkey in both the OKX app and your Google Password Manager.How do I delete the damaged passkey in my OKX app? When the error message appears, select the option to delete the damaged passkey.Published on Dec 8, 2025Updated on May 29, 20263,295How do I set a price alert?
Tap Trade > Select the trading type at the top 2. Tap the three dots in the upper right corner 3. Go to Settings > Preferences > Trade notifications 4.Published on Apr 30, 2024Updated on May 29, 2026261X Layer upgrade and OKT/OKB asset handling FAQ
August 15, 2025, 2:00 PM (UTC+8) Historically repurchased and reserved OKB will be permanently burned through an on-chain smart contract. August 18, 2025, 2:00 PM (UTC+8) The OKB smart contract will be upgraded to remove minting and burning functions.FAQWhat's X Layer? X Layer is a public blockchain, decentralized public blockchain launched by OKX. It isn't a sub-chain or dedicated chain of the OKX exchange. Anyone can deploy projects on X Layer.Published on Aug 13, 2025Updated on May 29, 202630What should I do if I mistakenly withdraw crypto via the wrong network?
Learn more on how to import the wallet on OKX Go to Wallet and select I already have one 2. Open your OKX exchange account, and select Assets > Deposit 3. Find the crypto and network that you've wrongly transferred, and Copy the deposit address. For example, if you previously mistakenly selected ETH network for USDC, in this case, you should select USDC-ERC20 4. Return to your Web3 wallet, select Send > select crypto and network 5.Published on Jan 21, 2025Updated on May 29, 20262