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World Cup VIP Exclusive Gift Set FAQ
Merchandise is available in limited quantities, and each eligible user may claim one set only.Can I claim individual items from the gift box? No. The gift box is distributed as a complete set, claiming individual items or specific components separately is not supported.Can VIP users claim this gift box as a birthday reward? No. This gift box is specific to the campaign and must be claimed during the campaign period.Published on Dec 19, 2025Updated on Jun 4, 2026322How do I buy crypto with ACH?
Crypto is typically available instantly for trading, though withdrawals may be temporarily restricted during a brief holding period.3. Are there any fees for buying crypto via ACH? ACH purchases generally have no fees, but it's best to review the transaction summary for accurate fee details before confirming your order.4. What should I do if I encounter errors during an ACH purchase?Published on Apr 25, 2025Updated on Dec 31, 20251X Layer upgrade and OKT/OKB asset handling FAQ
August 13, 2025, 3:00 PM (UTC+8) OKX will stop supporting OKB withdrawals to Ethereum (ETH L1). August 15, 2025, 10:00 AM (UTC+8) The platform will automatically convert OKT held in users' accounts to OKB according to the exchange rules. August 15, 2025, 2:00 PM (UTC+8) Historically repurchased and reserved OKB will be permanently burned through an on-chain smart contract.Published on Aug 13, 2025Updated on May 29, 202630How do I use the chart trading layout?
Tap the three dots > Settings > Interface 3. You can choose different styles for displaying chart positions (Top, Bottom or None)How do I unhide the candles chart? 1. Open OKX App, go to the trading page and select the trading style 2. Tap More > Settings > Interface 3. On Chart position, select Top 4. Go back to the trading page, pull down the page with a larger swipe, then the candles chart will reappearPublished on Jan 29, 2024Updated on May 29, 2026126How do I complete the required tasks shown in the app?
Example of selecting the pending task to startStep 3: Follow the instructions After that, you may be asked to provide specific details or upload documents based on the type of information needed. You can upload multiple files if needed, as long as they are clear, readable, and within size limits. If there's an additional comment box, you may include any extra context that might help with the review.Published on Jul 3, 2025Updated on May 29, 202637OKX Trading Rebate Card - Terms and Conditions
OKX may delay the distribution of Mystery Boxes or rewards due to system issues or other special circumstances. If you haven't received the Mystery Boxes or rewards within 48 hours after the completion of tasks eligible for Mystery Boxes or rewards, please contact customer service, and we'll actively follow up on the situation. OKX has the right to suspend, freeze, and/or seal user accounts and assets within the accounts according to applicable laws or OKX's terms of service.Published on Oct 9, 2023Updated on May 29, 2026385How do I safeguard my Web3 wallet from fraudsters?
Subsequent transfer attempts will show incorrect error messages, indicating a loss of control over the address in reality.Fraud case study 3: Exploiting similar addresses Review of fraudulent tactics: Utilizing an address generator to create addresses resembling the user's and misleading users into copying the incorrect address, resulting in the loss of assets.Fraud case study 4: Mnemonic/PrivateKey disclosure Review of fraudulent tactics: Fraudsters guide users to share their screens under the pretextPublished on Dec 13, 2023Updated on May 29, 20261,037How do I check on updates to my support ticket?
Scroll down and tap Chat with us 3. Scroll up to view your past chat history with OKX Assistant On the Web: 1. Tap the Chatbot icon in the bottom-right corner 2. In the chat window, scroll up to view your past chat history with OKX AssistantPublished on Oct 17, 2025Updated on Jun 9, 202665How do I submit my proof of address (POA)?
The POA must be issued within the last 3 months The POA must be a clear photo of your original POA or a PDF file of the original POA The POA must match the residential information you provided during your identity verification The acceptable types of POA may vary depending on the jurisdictionPublished on Sep 25, 2024Updated on May 29, 20263How do I whitelist OKX Emails?
If the email service provider is pushing OKX emails into your spam folder, you can follow the below instructions to whitelist our email addresses.Gmail Log in to your Gmail account and select Settings and See all settings Open settings page Find the Filters and Blocked Addresses tab and select Create a new filter Create a filter Insert okx.com into the From field and select Create filter Check the box next to Never send it to Spam and select Create filter Select Never send it to Spam optioniCloudPublished on Nov 26, 2024Updated on May 29, 202680How do I place a TP/SL with Limit Order?
App: Limit Order > Amount > tick and select Advanced (TP/SL) > Set your TP/SL > Confirm > Buy Insert and select your preferred details for the order Enable TP/SL Check the TP/SL box: after entering the order price and size, check the box next to [TP/SL] to activate the settings for Take Profit and Stop Loss. Set Trigger prices TP trigger price: this is the price at which your Take Profit order will be triggered.Published on May 31, 2024Updated on May 29, 2026286What should I do if facial recognition fails?
3. Device-related issuesApp permissions Kindly ensure that our app has been granted permission to access your phone's photo album and camera, as well as permission to use storage space. You can configure this through your phone's app permission settings.App version Update the app to the latest version and try again.Published on Oct 11, 2024Updated on Jun 8, 2026525Understanding OKX's Security Fund
Users have no beneficial interest, ownership rights, legal claim, or ability to direct the use of any assets held within the Security Fund.While intended for use in the manner described in this article, OKX retains absolute and sole discretion over the establishment, maintenance, size, composition, and utilization (or non-utilization) of the Security Fund, including, but not limited to: Determining the necessary size of the Security Fund.Published on Mar 25, 2026Updated on May 29, 20264A beginner's guide to identity verification
For the best experience, try using the nationality that is most relevant to your identity and that is supported by your identity verification documents.3. Why am I unable to select a voter's card as a form of ID? This type of ID may not be supported for identity verification in your country. Please select a different form of ID from the options available.4. What forms of official ID are accepted?Published on Oct 9, 2025Updated on May 29, 20266X Drops Club United States
Please review the latest X Drops Club FAQ page for the applicable Promotion Period. 3. By accessing the event page and participating in this event, you are deemed to have read, understood, and agreed to be bound by these Terms and Conditions. 4. Participation in this event is limited to main account holders only. Sub-accounts are not eligible for participation. 5. You must pass or have previously passed OKX’s advanced identity verification. 6.Published on Dec 5, 2025Updated on May 29, 2026