Below are some possible reasons that may lead to a failed identity verification: Selfie detection failed. Invalid ID (E.g. Unsupported ID type, ID issued has ‌expired). There's an existing account with the same identity information. ID detection failed. (E.g. Photos are overexposure, have reflections, or aren't fully visible).A few tips for successful identity verification: Make sure that the ID...

App: Open the OKX App > Select Deposit crypto > Select BTC and your preferred network > Minimum deposit. Web: Open the OKX official website > Select Deposit > Select BTC and your preferred network > Minimum deposit. Note: For Lightning network, you can select Lightning on the Network selection page, which will display the minimum deposit amount.

We're unable to accept any appeal requests.Why did I receive an account closure notification? OKX is committed to maintaining a safe, healthy, and compliant trading environment. We conduct regular account reviews to ensure all accounts meet our operational, risk control, compliance, and applicable legal and regulatory standards. In rare cases, accounts may be closed as a result of these comprehensive assessments.

What's the minimum deposit amount? The minimum deposit amount is the smallest quantity of a token that users need to transfer when depositing to our platform. If the deposit amount is less than the minimum amount displayed, the funds will not be credited, nor will they be refunded.How can I find the minimum deposit amount?On the App Launch the OKX app, select Assets at the main menu, then select...

You can easily withdraw cash from your OKX account using our cash withdrawal feature. We offer a variety of local currencies and cash withdrawal methods based on your region. Log in to your OKX account to see what's available for you. Here's how to access our cash withdraw feature, once you log in to your OKX account from mobile app or website:On the app Select Transfer on the home page Select...

To avoid any issue, please ensure you have filled your bank-related details correctly and include your reference ID where required. We also recommend using the 'Copy' button function to accurately copy the bank information from the deposit instructions before making your transfer. For more details about cash deposits and withdrawals, check out: Cash deposit Cash withdrawal

After buying with my cash balance, where can I view the crypto I purchased? After your purchase is completed, you're able to see them in your assets: App: Assets > Overview Web: Assets > My assets > Overview5. Where can I view purchases that I've made in the past with my cash balance? You can find your order: On the web: Buy crypto > Express Buy > Order history On the app: select Portfolio > Transactions > filter Buy type

Why did I receive a Form 1099-MISC? You will receive a 1099-MISC if you earned $600 or more in staking rewards, bonuses, or airdrops during the 2025 tax year. Note: the IRS threshold for this form increases to $2,000 for the 2026 tax year.

To continue, tap Use another device and scan the QR code with the device where your passkey was originally set up.5. Does Android support fingerprint login for passkey? Yes. When setting up a passkey on Android, you can choose to use common biometric methods such as fingerprint or face recognition for easier and more secure access.6. What if I receive a message saying passkeys aren't supported in my region?

Where can I view my past orders for recurring buy plan? You can view past orders from your transaction history. Once you create a recurring plan, we'll execute your orders on your set schedule, and each order will appear separately in your transaction history.5. What if I don't have enough balance for my next recurring buy order? We'll notify you in the app and send you an email 3 days before and one day before execute your order if you don't have enough funds.

While this ensured security, it did cause some inconvenience for users. Currently, OKX has implemented technical optimizations: if an abnormal mobile environment is detected, you will only receive a security alert instead of the app crashing. You are advised to address any issues in your device environment to ensure that the OKX app is used in a secure environment, helping to prevent potential asset theft or loss.What is an anomaly in your device's operating environment?

If any of these fields show fail, the email did not pass authentication and is likely sent from an unauthorized source. spf=fail dkim=fail dmarc=fail Check out “How do I check if an email is officially from OKX using an EML file?” to learn more.Reminders Whenever you receive an email that seems unusual, keep the following in mind: Don't click any links or follow instructions immediately Phishing emails often pretend to be urgent or appealing, pause and check first.

Why did my identity verification for individual account get rejected? We reject verification for various reasons in accordance to our Terms of Service.3. Do I need to submit a new form of identification to verify my individual account? You may be asked to upload an updated form of identification if it's deemed necessary.4. Why is my individual account frozen? Your account may be frozen if you don't complete your identity verification within the stated grace period.

There's a distinctive question on the front page of form 1040 U.S individual tax return asking "at any time during the tax year, did you receive, sell, send, exchange, or otherwise acquire any financial interest in any virtual currency". The IRS first introduced the question related to virtual currency on Schedule 1 of Form 1040 for the tax year 2019.

Any open but unfilled OKT orders will be automatically canceled.Where did my OKT assets go? OKT trading pairs have been delisted, so asset valuation is no longer displayed. If you hold OKT, you can still view it in your account by searching for OKT (make sure the option to hide small assets is disabled). On August 15, 2025, at 10:00 AM (UTC+8), OKT in your account will be automatically converted to OKB according to the exchange rules.