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How do I change my phone number?
Select Change phone number and follow on-screen instructions to enter your phone number in the New phone number field Note: it's mandatory to link both your phone number and email during the authentication setup. We'll send a 6-digit verification code to both your new and current phone numbers. Enter the code accordingly.Published on Sep 7, 2023Updated on Apr 30, 2026FAQ6OKX Beginner's Guide
Kickstart your crypto journey in 4 simple steps:Step 1: Register for an account Register for an OKX account with either your e-mail, Telegram, Apple or Google account and phone number. Find out how to register an OKX account here.Step 2: Complete identity verification (KYC) To comply with regulations, OKX verifies your identity. Doing so helps to secure your account and allow you to access OKX's services.Published on Nov 10, 2025Updated on Jan 27, 2026FAQ1A beginner's guide to identity verification
Please contact customer support with your ID number if you are unsure about which account is connected to your ID. Once you register your ID with your account, you're responsible for remembering it. We can't retrieve your registered ID for you through the website if you forget it, so please ensure the information you submit is correct and that you keep a record of your ID details.Published on Oct 9, 2025Updated on Dec 30, 2025FAQ5How do I submit my proof of address (POA)?
Insurance contract Government-issued letter Employer's certificate E-wallet statement Driver's license (optional - only if you select state ID as your ID type) Note: The POA must be your residential address Your full name on the POA must match your legal name If you live with parents or a spouse, you may include a supplementary document, such as a formal attestation from the property owner or leaseholder.Published on Sep 25, 2024Updated on Nov 17, 2025FAQ3Moving funds in Vietnam: Transfer to Exchange and adding from Funding balance
On-chain transfers cannot be reversed if sent to the wrong address or network.FAQs Are internal transfers between OKX Pay and Funding balance free? Yes. No fees apply to transfers between OKX Pay and your Funding balance. Which assets are supported? USDG, USDT, and USDC on X Layer. Why use X Layer for on-chain deposits? X Layer carries zero gas fees for these assets. Other networks (such as Ethereum or Tron) may charge gas fees. Need more help? Contact SupportPublished on Apr 20, 2026Updated on Apr 20, 2026FAQWhat attestation do we need to agree to when verifying as an institutional customer?
Applicant is not registered, organized, incorporated, formed, or established in the United States; E. Applicants’s principal place of business is not located in the United States;(The term “principal place of business” used herein means the location from which the officers, partners, managers or traders of Applicant primarily direct, control, and coordinate the activities, including trading, trading analysis, or trading or investment strategy, of Applicant.) F.Published on Feb 5, 2024Updated on Oct 8, 2025FAQ132How do I register an account on OKX?
Enter the verification code to move on to the next step Insert your phone number in the Phone number field, and select Verify now Insert your phone number with your country code to verify your phone number A six-digit registration verification code will be sent to your phone number and you'll have 10 minutes to enter the verification code into the Enter your phone code field. When you've done so, select Next to continue.Published on May 23, 2024Updated on Apr 27, 2026FAQ27,646My phone isn't working, what should I do?
For your security, you won’t be able to withdraw funds within 24 hours after changing your phone number.I want to change my phone number You can switch to a new phone number in your OKX account. To do this, follow the guide below: How do I change my phone number? If you've mobile verification enabled for logins, you can still log in without it. Start logging in and select Switch verification method (in the app) or Call me instead (on the web).Published on Aug 1, 2024Updated on Jan 27, 2026FAQ8How do I update my login password?
/ Authenticator app code) that you've set up and select Confirm An email/SMS notification will be sent out once the change is successfully made Note: the withdrawal function will be unavailable for 24 hours if you log in with new devices after you have changed the login passwordI forgot my login password Go to Login page and insert your phone number or email address and select Forgot your password Select Forgot your password after inserting your phone number or email address Enter your phone numberPublished on Aug 22, 2023Updated on Oct 15, 2025FAQ30How do I register for an OKX account?
Enter the verification code to continue your account registration Insert your phone number in the Phone number field, and select Verify now Insert your phone number with your country code to verify your phone number A six-digit registration verification code will be sent to your phone number and you'll have 10 minutes to enter the verification code into the Enter your phone code field. When you've done so, select Next to continue.Published on Sep 6, 2024Updated on Apr 27, 2026FAQ41How long does it take for a deposit to be completed?
Higher fees typically result in a higher processing priority by miners.Deposit verification method Number of confirmations: different tokens require a different number of confirmations for deposits to complete. For example, USDT deposits on the TRON network require 19 confirmations, while those on the Ethereum network require 32 confirmations (please refer to the website for the latest information).Published on Oct 17, 2024Updated on Jan 1, 2026FAQ431How do I make a deposit? (web)
For example, Person A provides their bank account number to Person B, and Person B uses that account number to deposit funds into Person A’s bank account. You are required to complete identity verification in order to make deposit. When making a deposit, all cryptos require a deposit address. When depositing, make sure that the crypto name and the network used for deposits and withdrawals are exactly the same. Currently, OKX doesn't support deposits of certain networks.Published on Aug 13, 2023Updated on May 9, 2026FAQ7,777How do I track my assets when trading in Spot and Futures mode?
Update your display on the Positions & assets type visibility according to your preference Note: The total number of positions across all types, along with the number of results matching the filter criteria, can be displayed simultaneously. Your settings will be retained even when you reopen the app.Published on Oct 23, 2024Updated on Feb 12, 2026FAQ19How do I reset my Two-factor authentication (2FA)?
the verification details, and select Confirm You'll receive a confirmation upon successfully resetting your channel of securityOn the web Go to Profile and select Security > Security Center Select Change phone number / email / authenticator app Select Authentication method unavailable?Published on Sep 15, 2023Updated on Apr 29, 2026FAQ27Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-STARK V1)
Then further open verification is performed on the sampled data generated in number 4. First to verify that the data is consistent with the polynomial commitment and second to verify that the data satisfies the constraints constructed in number 1. Finally, the combination coefficients of the low-degree test polynomial are verified.Published on May 10, 2023Updated on Sep 8, 2025FAQ179