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Address type upgrade FAQ
Edit your address name after selecting the horizontal ellipsis icon on your preferred address card on the listWhat if I have different names saved for the same address after the address type upgrade? In cases where the same address has been saved under different names, the upgraded entry will use the name of the most recently created or updated address. You can still modify this name later if desired.Will I need to verify my address again after the address type upgrade?Published on Aug 26, 2025Updated on Jun 5, 2026FAQ859X Layer upgrade and OKT/OKB asset handling FAQ
To optimize the performance of the X Layer network and enhance the stability and circulation efficiency of OKB as the native gas token, the platform will upgrade the OKB smart contract. As part of this upgrade, OKT will be phased out and exchanged for OKB, and a one-time burn of historically repurchased and reserved OKB will be carried out. This article outlines the implementation schedule, exchange rules, and FAQs, helping you stay informed and manage your related assets.Published on Aug 13, 2025Updated on May 29, 2026FAQ30Why is my deposit/withdrawal suspended?
What's a node upgrade? Upgrading the software of the nodes (also known as client software) is known as a blockchain upgrade, and does not involve changing the existing ledger. As public blockchains are decentralised, node upgrades are not compulsory. Node upgrades usually take place after a mainnet upgrade. If I encounter this situation, what should I do? We'll be keeping a close eye on the upgrade/maintenance process. Upon completion, we will resume our service immediately.Published on Aug 31, 2023Updated on May 29, 2026FAQ1,051OKX to list USDS for spot trading
Project introduction USDS is the upgraded stablecoin of the Sky Ecosystem. USDS can be upgraded from Dai or converted from USDC at a 1:1 ratio, on Sky.money and other frontends.Published on Apr 17, 2026Updated on May 29, 2026AnnouncementsOKX to support DAI to USDS crypto migration
Please upgrade your KYC level in advance. This migration is a technical process to ensure asset safety following the project's official upgrade. OKX will continue to coordinate with the MakerDAO team. For updates on additional USDS services, please stay tuned. Risk warning: The foregoing overview and information, some of which may be provided by third parties and not OKX, are for informational and educational purposes only.Published on Apr 8, 2026Updated on May 29, 2026AnnouncementsWhy can’t I see or use my crypto balance?
Wait for enough confirmation before the funds appear.My crypto is unavailable due to token maintenance Why does this happen: Sometimes a token is under maintenance (due to network upgrades or wallet service updates). During this time, deposits or withdrawals may be temporarily suspended. What to do: Check the OKX Status page for any ongoing maintenance.Published on Oct 14, 2025Updated on May 29, 2026FAQOKX to support FXS crypto migration
Please upgrade your KYC level to process token migrations. The migration of FXS to FRAX is a technical process to ensure users’ assets remain safe and secure following the project’s official upgrade. OKX will continue to monitor the progress of migration and coordinate with the Frax team. Updates regarding the trading availability of FRAX will be announced separately once evaluations are complete. The listing of the new FRAX token is still subject to internal evaluations.Published on Dec 23, 2025Updated on May 29, 2026AnnouncementsHow can you protect yourself from a phishing attack?
In short, among the common phishing scams in the crypto field, the attackers may fake themselves as platform staff, create phishing websites and publish fake information, claiming account upgrade, migration, refund, trigger risk control, capital risk, account to be closed and so on through SMS, email and other channels, and induce users to click the phishing website link or scan the phishing QR code.Published on Aug 17, 2023Updated on May 29, 2026FAQ3,771What's demo trading and how do I use it?
By experiencing the process without the risk of losing real money, you can build confidence in your abilities before entering the real markets.I can't find a way to upgrade my demo trading tier or level. Is it hidden somewhere? Demo trading on OKX doesn't have tier distinctions at all. Every user starts with the same full access to all demo trading features — no upgrades or unlocking required.Published on Oct 1, 2025Updated on May 29, 2026FAQ3How do I trade with OKX on TradingView?
Go to tradingview.com and log in to your account Select Upgrade from the menu bar near your profile Select upgrade to check out the plans Select your plan, then select Buy Now Note: use the toggle to select monthly or annual billing. Select Buy now to proceed with payment Select Next to proceed to the Payment method page Enter your coupon code in the "Have a promo code?"Published on Jul 29, 2025Updated on Jun 4, 2026FAQ66How can I reduce trading fees?
After upgrading to VIP status, you can enjoy lower, preferential fee rates. For detailed VIP levels and fee standards, please refer to the trading fees page. The system calculates total volume daily at 00:00 (UTC+8) and updates the latest fee tiers between 04:00 and 06:00 (UTC+8).Become an affiliate and earn fee rebates You can apply to become an OKX affiliate and earn fee rebates by successfully inviting 10 valid new users. Invited users who are flagged by risk controls don’t count as valid.Published on May 19, 2025Updated on May 29, 2026FAQ70How do I find my deposit address and tag/memo/comment?
If your deposit address appears different, this may be due to the system upgrade or the presence of multiple available addresses, which is normal. To reduce operational risk, please consistently use the same address when possible.Published on Aug 22, 2023Updated on May 29, 2026FAQ70,228OKX to delist ICE spot trading pairs
Token migration: According to the official ICE plan, starting from December 17, 2025, users will be able to transfer their ICE tokens to a self-custodial wallet within the Online+ app and upgrade them to ION tokens. Suspension on crypto deposit: We have suspended the deposits of the crypto mentioned above, starting from 11:00 UTC on December 11, 2025. Please manage your assets promptly. Once the delisting is complete, you can find your assets under Assets > Untradable assets.Published on Dec 11, 2025Updated on May 29, 2026AnnouncementsPasskey FAQ
If you're unable to create or use a passkey after upgrading to iOS 18, it's possible that the built-in Passwords app on your Apple device was deleted or is not functioning properly. To fix this: Make sure your device is running iOS 18 or later Reinstall the Passwords app from the App Store if it's missing Once the app is installed, you can create a new passkey normally.4. Why does it say "No passkey found" during verification?Published on Mar 19, 2025Updated on Jun 4, 2026FAQ138Why hasn't my deposit been credited?
Important Notice: Due to a platform system upgrade, some deposit addresses were updated on March 27, 2025. Before transferring any assets, please check the latest deposit address and supported network on the OKX deposit page. If you've used an OKX deposit address before, don't worry. Previously used deposit addresses will remain valid and deposits sent to old addresses during this period will not be lost.Published on Sep 1, 2023Updated on Jun 5, 2026FAQ14,078