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How do I use a physical security key to protect my account?
A physical security key provides an additional layer of protection, especially against potential vulnerabilities in software-based options like authenticator apps and passkeys. While software-based options offer convenience, they also come with potential risks: Authenticator apps: if synced with cloud accounts (e.g., Google or Microsoft), losing access to the account could expose the authenticator.Published on Jan 10, 2025Updated on May 29, 2026FAQ19,701Disabling cloud sync on your authenticator app
Please check your profile settings and ensure that you don't enable it in the app settings while using Microsoft Authenticator. iOS: Open Microsoft Authenticator, select Settings, and toggle iCloud Backup off. Android: Open Microsoft Authenticator, select the More button in the upper right corner, select Settings, and toggle Cloud Backup off.Install the authenticator app on a separate device (optional) For added security, install your authenticator app on a device without the OKX app installed.Published on May 12, 2023Updated on May 29, 2026FAQ4,900How do I link an authenticator app?
Make your account more secure by linking an authenticator app. You can use any authenticator app you prefer, such as Google Authenticator or Microsoft Authenticator. Note: you can change your authenticator app anytime you like. However, to secure your assets, you won't be able to withdraw funds or use P2P trading (where available) within 24 hours of changing your authenticator app.How do I download the Authenticator App?Published on Aug 29, 2023Updated on May 29, 2026FAQ16,491How do I update my authenticator app?
Self-service tool For quick access, click the button below:I can log in to my accountApp Open the OKX app and select the Main Menu in the upper left corner. Select Profile and settings > Security > Authenticator app > Change authenticator app. Select user center on main page Follow the on-screen instructions and select Next. Complete the two-factor authentication (2FA) verification. You'll receive an email/SMS confirmation upon changing authenticator app successfully.Published on Aug 1, 2024Updated on May 29, 2026FAQ209Trade Like A Pro hype rules
Eligible users will receive redemption instructions via email to their registered email address with OKX by 14 August 2023, 23:59 EST.Disclaimer This Campaign does not constitute or shall not be considered as a recommendation to deal in any products, or investment advice. Digital assets are speculative and highly volatile, can become illiquid at any time, and are for investors with a high-risk tolerance. Investors in digital assets could lose the entire value of their investment.Published on Sep 25, 2023Updated on May 29, 2026FAQ13How do I check if an email is officially from OKX via EML file?
Authentication Results This section shows whether SPF, DKIM, and DMARC validations passed. If any of these validations fail, the email is not from an authorized source.4. Summary If SPF, DKIM, or DMARC show fails, the email is likely forged. If "From" and "Return-Path" don't match, the sender may be spoofed. Don't click suspicious links or attachments. If you are unsure, submit the EML file to OKX Customer Support for verification.Why can scammers make an email look real to you?Published on Nov 24, 2025Updated on May 29, 2026FAQ18How do I stay safe from phishing SMS using the name OKX?
This means fraudulent messages can appear right alongside your real OKX alerts—such as those for login activity or withdrawals—making it difficult to tell the difference at first glance.This manipulation of SMS sender ID is what makes these phishing attempts particularly dangerous and effective.How does phishing SMS work?Published on May 9, 2025Updated on May 29, 2026FAQ325How does fast redemption work?
This feature is useful when you need faster access to your funds, whether to take advantage of a trading opportunity or to address other financial needs.How does it work? If your product offers fast redemption, you're eligible to receive a portion of your redemption every day after you submit your redemption request.Published on May 8, 2025Updated on May 29, 2026FAQ201How to prevent phishing emails?
If any of these fields show fail, the email did not pass authentication and is likely sent from an unauthorized source. spf=fail dkim=fail dmarc=fail Check out “How do I check if an email is officially from OKX using an EML file?” to learn more.Reminders Whenever you receive an email that seems unusual, keep the following in mind: Don't click any links or follow instructions immediately Phishing emails often pretend to be urgent or appealing, pause and check first.Published on Jun 24, 2025Updated on May 29, 2026FAQ3Accounting methods and cost basis
An example of what your tax summary looks likePublished on Nov 4, 2025Updated on May 29, 2026FAQHow long does it take for a deposit to be completed?
The deposit completion time depends on the confirmation speed of network miners and the required number of confirmations by the receiving platform. The main influencing factors are as follows:Network miner confirmation speed Each deposit needs to be confirmed by miners on the blockchain network. The confirmation speed is influenced by network congestion and the transaction fee amount. Higher fees...Published on Oct 17, 2024Updated on Jan 1, 2026FAQ454How can I protect myself from scammers?
Scammers can send a fake SMS which at first glance looks like an SMS from a bank. Or they may send you a fake email, pretending to be from payment services such as Wise or AdvCash. Always check the email address to make sure the domain matches with the service domain. Raise a dispute if the domains don't match. Be cautious of 'partial payment or amount manipulation' scams.Published on Aug 21, 2023Updated on Mar 3, 2026FAQ12,257Not Quite Yet — But You're Closer Than You Think!
It looks like you don't meet the eligibility requirements just yet, but the good news? You're on your way. Here's everything you need to know. 💪 What Are the Requirements? | Requirement | Threshold | | ---------- | ---------- | | Orbit followers | 5,000 or more | | OKX Binded X account followers | 1,000 or more | | OKX Affiliate level | Level 4 or above |Published on Jun 1, 2026Updated on Jun 5, 2026Product documentationHow do I protect my account from Trojan horse takeovers?
Display fake pop-ups You may see convincing prompts asking for two-factor authentication codes or other sensitive data.How does the Trojan horse take over our OKX account? If your OKX account is logged in on an infected device, or if you access your email, SMS, or Google Authenticator from it, the Trojan can capture your login credentials and verification codes. This includes the codes required to authorise actions such as withdrawals or security setting changes.Published on May 30, 2025Updated on May 29, 2026FAQ14OKX to delist BAL, PERP, FLM, DEP, NC and LOOKS spot trading pairs
OKX does not guarantee the accuracy or completeness of any information contained herein and such information does not constitute any representation, warranty or any financial, investment or other form of advice by OKX. Such information may not be suitable for all persons; it should not be relied upon in connection with a particular investor's trading; and, is not intended to be, nor should be construed as, an offer, recommendation or solicitation.Published on Nov 12, 2025Updated on Nov 17, 2025Announcements