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How do I verify OKX's ownership and balance of the wallet address?
Compare the proof of reserves published by OKX and the output results, the balance of all addresses and the balance in the proof of reserves are consistent, which can prove the sum of balances that OKX has at the time of the snapshot.AppendixUse third-party node RPC (example: Infura, Alchemy) Configure the RPC parameters of each chain archive node in the rpc.json file, as shown in the following figure: Get the evm archive node Install the archive node manually.Published on Sep 26, 2023Updated on Jan 26, 20261,001Overview of the Exchange and Web3 Wallet
The main difference is whether they are connected to the internet: Hot wallets are connected to the internet. They‘re convenient and easy to access, but may face higher exposure to online security risks. Cold wallets remain offline.Published on Sep 13, 2024Updated on Apr 6, 202640How do I submit my proof of address (POA) in Saudi Arabia?
Valid utility bills such as water, electricity, internet bills, or landline telephone bills. Mobile phone bills are not acceptable. Note: The POA must list your residential address. The name on the POA must match your legal name. If you live with parents or a spouse, you may include a supplementary document, such as a formal attestation from the property owner or leaseholder.Published on Jun 12, 2024Updated on Jan 20, 2026222How do I set up wallet release for my DEX trading wallet?
This requires installing the latest versions of Node.js and npm package manager: Node.js: version 22.19.0 or later npm: version 10.9.3 or later Select your operating system before downloadingDownload the installation files Download the project archive here to your preferred folder. Once the project files are downloaded and unzipped, open the folder named Wallet-Release-main.Run the installation scripti) Mac users Double-click offBoarding_Mac_script.command in the Wallet-Release-main folder.Published on Sep 24, 2025Updated on Apr 6, 202668How do I safeguard my Web3 wallet from fraudsters?
Avoid taking screenshots as internet-connected devices may pose a risk of data leakage We recommend that you manually transcribe the mnemonic phrase and store it in a secured location.Published on Dec 13, 2023Updated on May 6, 20261,014Unseen City Shirts - The Roses and The Bees - NFT FAQ
They are stored on the internet, usually in a digital wallet for safety and security. How do I create an OKX Web3 wallet? Creating a wallet is a simple and free process. Here is a video of how you can create one. Why do I need to use a wallet? A wallet is a safe place to store your digital collectibles. Each wallet holds a unique address that only you can access. You can connect your OKX Web3 or compatible wallet. How long do I have to claim my collectible?Published on Apr 19, 2024Updated on Sep 8, 202523Unseen City Shirts - Blue Moon - NFT FAQ
They're stored on the internet, usually in a digital wallet for safety and security.4. How do I create an OKX Web3 wallet? Creating a wallet is a simple and free process. Here's a video of how you can create one.5. Why do I need to use a wallet? A wallet is a safe place to store your digital collectibles. Each wallet holds a unique address that only you can access. You can connect your OKX Web3 or compatible wallet.6. How long do I have to claim my Unseen City Shirts – Blue Moon NFT?Published on Apr 25, 2024Updated on Dec 4, 20252What can I do if my device is running in an unsafe environment?
You can either manually set the correct time or enable automatic synchronization so that your device matches internet time. If the problem still occurs, contact customer support promptly.What should I do if my account is automatically logged out on the PC while using a virtual machine? A virtual machine (VM) is software that simulates a complete hardware system, allowing a single physical computer to run multiple operating systems independently and in isolation.Published on Jan 19, 2023Updated on Feb 12, 2026301Why is my OKX app not working?
Check your internet connection Connectivity issues can prevent apps from loading. Try the following: Switch between Wi-Fi and mobile data Disable any VPN or proxy Check whether the platform’s servers are experiencing downtime If the service itself is down, you may simply need to wait until it’s restored.3. Clear cache or app data For Android: Go to Settings. Select Apps. Choose the OKX app. Tap Storage. Select Clear Cache.Published on Mar 16, 2026Updated on Apr 6, 202611How do I submit my proof of address (POA)?
Valid bank statements Tax form, tax statement, or tax return Pay stub that contains residential address Valid rental agreement (the remaining tenure cannot be less than 2 months) A valid government-issued document that shows your current name and address Valid utility bills such as water, electricity, gas, home attached tv or internet bills, landline telephone bills (mobile phone statements are not acceptable)Before uploading your Proof of Address, please ensure the following: The POA must be yourPublished on Sep 5, 2023Updated on Apr 28, 2026856How do I enhance my OKX app security?
Disconnect the device from the internet Use a trusted device to freeze your account via the official website Email full incident details to urgent@okx.com (include device model, timestamps, and screenshots) For immediate assistance, reach out to our 24/7 Security Team at urgent@okx.com. We prioritize your security and guarantee a response within 12 minutes to help protect your assets.Published on Mar 21, 2025Updated on Mar 3, 202636What should I do if I forget my OKX wallet password?
Avoid saving or transmitting private keys or seed phrases on internet-connected devices. Do not take screenshots or photos, as this may expose the information to online attacks. Do not import your private key into unknown third-party websites, and do not download or use wallet applications from unverified sources. These may contain security risks such as malware or trojans. If you notice any abnormal behavior, scan your device for potential threats immediately.3.Published on Oct 28, 2022Updated on May 3, 202613,512How do I protect my account from Trojan horse takeovers?
If you detect suspicious activity on your device or account, act quickly: Disconnect from the Internet — turn off Wi-Fi or power down your device and router If you can still access your OKX account, freeze it before disconnecting. If you receive any one-time password (OTP) codes via SMS, don't enter them. Use a clean, secure device to change passwords for all critical accounts Contact our support to secure your account.Published on May 30, 2025Updated on Feb 5, 202613What's a private key/seed phrase?
Don't save it anywhere connected to the internet (chats, cloud storage, notes apps). If someone asks for your seed phrase, it's a scam — no exceptions. If your seed phrase is lost and the wallet is deleted, your assets can't be recovered.What's a private key? A private key is a 64-character hexadecimal string (made up of digits 0–9 and letters a–f). Each address on each chain has its own private key.Published on Aug 24, 2023Updated on May 3, 20262,916How do I secure my exchange account?
Note: if you receive an email or notification about a login from an unusual location, this may be due to your local internet service provider running out of IP addresses and assigning you a different one. We recommend checking whether you were logged in during the time the notification was sent. If this wasn't you, please change your login password immediately and set up an authenticator app to strengthen your security settings.Published on Jun 12, 2024Updated on May 7, 20261,331