All
FAQ
Announcements
Product documents
How do I authorize a new device when I log in?
Just follow the voice prompts: select 1 to confirm authorization or 2 to cancel it. You can request up to 5 phone verification calls in 1 hour. Email verification: when you request email verification, we'll send a link to the email linked to your account. Open this link to confirm authorization. If you can't open the link from email, try copying and pasting it to your browser.Published on Aug 31, 2023Updated on May 9, 202613,882How do I authorize a new device when I log in?
Notes: 1) Authorization is usually completed with an automatic redirect to the login page.Published on Aug 31, 2023Updated on May 7, 20261How do I find the Marketcap feature?
It serves as a crucial tool for traders and investors by offering insights into the overall health and trends of the crypto market. By utilizing the Marketcap feature, users can easily monitor market movements, compare assets, and identify potential investment opportunities with just a few clicks.Why do I have to use the Marketcap feature? Stay updated: monitor the overall crypto market performance, including price fluctuations and volume trends.Published on Feb 27, 2025Updated on Sep 10, 20256How do I prevent double-spending scams?
Even waiting for just one or two confirmations can significantly improve your transaction's security.Pay attention to health of the blockchain network Although it can be difficult for regular users to analyze blockchain data in depth, it is still helpful to pay attention to the overall health of the blockchain network. For example, a sudden drop in network hash rate or frequent block reorganizations may indicate potential risks.Published on Jul 14, 2025Updated on Feb 3, 20262What are the most commonly used DApps?
Please refer to the product pages for the actual interface.How do I check my Web3 Wallet authorization records? You can view your authorization records at: Web3 homepage > ApprovalsHow do I revoke an authorization? To revoke an authorization: Tap the authorization item > Select RevokeHow do I revoke an authorization (with Trader Mode enabled)? If Trader Mode is enabled and your address has no high-risk authorizations, the Approvals dashboard won't be displayed.Published on Nov 15, 2022Updated on May 8, 2026462What onboarding information is required for the non-profit organization (NPO)?
Sign, scan, and upload the account opening authorization form (a board resolution containing such authorization is also acceptable). Learn more about the types of institutions that are supported by us here.Published on Oct 13, 2023Updated on Feb 12, 202671What onboarding information is required for the government-owned enterprise?
resolution containing such authorization is also acceptable) The above information is only used for completing institutional verification.Published on Oct 13, 2023Updated on Apr 6, 202662What onboarding information is required for a Trust?
For example: Trust deed Complete the following template to finish verification Sign, scan, and upload the account opening authorization letter (a board resolution containing such authorization is also acceptable) The above information is only used for completing institutional verification. If you have any questions, please contact customer support or send an email to support@okx.com.Published on Oct 13, 2023Updated on Feb 12, 2026117How do I safeguard my Web3 wallet from fraudsters?
Refrain from authorizing unknown third-party project software to prevent information leakage and potential asset lossFraud case studyFraud case study 1: Guiding users to click on unfamiliar links for wallet authorization Review of fraudulent tactics: Tactic 1: Luring users with high-yield activities to open unfamiliar links and authorize their wallets. Tactic 2: Posing as official entities and guiding users to authorize wallets.Published on Dec 13, 2023Updated on May 6, 20261,014What onboarding information is required for a fund?
Identify all key parties Identify all parties involved in the fund, including the corporate officers, directors, ultimate beneficial owners, and any authorized users. Provide organizational documentation Provide organizational documentation that regulates and binds the fund and establishes its control and management structure.Published on Oct 13, 2023Updated on Feb 12, 2026122Trading Bot Marketplace FAQ
Revenue generation: the marketplace can generate additional revenue for us through commissions on bot transactions and subscriptions, contributing to the platform's financial health and sustainability. In conclusion, the Trading Bot Marketplace on our platform is a pivotal feature that caters to a diverse audience, simplifies the trading process, and can enhance the overall user experience.Published on Jun 13, 2024Updated on Jan 2, 202652Stay Safe: How to Spot New Scams and Protect Your Web3 Wallet
Case 3: Phishing Authorization via Malicious Contract Interactions When users participate in certain projects within their wallet and confirm authorization transactions such as approval-related actions, the project is granted permission to transfer assets up to the approved amount. Scam or phishing projects may later exploit this authorization to transfer assets via smart contracts, generating contract interaction records in the wallet.Published on Jul 21, 2023Updated on Feb 5, 2026182What onboarding information is required for a privately owned company?
letter (a board resolution containing such authorization is also acceptable) The information collected is used solely for the purpose of completing institutional verification.Published on Oct 13, 2023Updated on Feb 12, 2026281How do I start onboarding as an institutional user?
Can a corporate account change its authorized account user? Yes. To change the authorized account user, you’ll need to provide a new authorization letter along with the required documents of the newly authorized person, including a valid identity document and proof of residential address.Once submitted, our team will review the information as soon as possible. The review result will be sent to the email address linked to the account.Published on Oct 10, 2024Updated on Feb 2, 202655Understanding OKX's Security Fund
You can view the real-time balance of the Security Fund here.IMPORTANT DISCLOSURES AND DISCLAIMERS The Security Fund is a proprietary risk management tool for the stability and health of the OKX platform. Users must be aware of the following critical terms:1. Not an Insurance Product The Security Fund is not an insurance policy, a custodial protection fund, or a guarantee against user losses.Published on Mar 25, 2026Updated on Apr 24, 20264