All
FAQ
Announcements
Product documents
How do I check my deposit progress?
To view deposit history beyond the past year, you can download your funding history on the web from Assets > Order center. You can download data for the past 6 months, the past year, or a custom time period, with data available from February 2021 onwards. For detailed instructions, please refer to How do I download my account statements? The deposit page displays the number of block confirmations required for deposits and withdrawals.Published on Aug 13, 2023Updated on Apr 15, 20268,905How do I view Profit and Loss (PnL) and switch PnL display?
Once expanded, you can view total PnL across different time periods — 1 day, 1 week, 1 month, 6 months, and 1 year. Up to 1 year of cumulative PnLs are available. Select the ">" icon next to PnL to view Spot PnL and Futures PnL separately.Why would I want to switch between PnL value and percentage display? Switching between PnL value and percentage allows you to view your performance in different ways: Value: Shows the actual profit or loss in the currency you are trading.Published on Jul 7, 2024Updated on May 8, 202647Why hasn't my withdrawal arrived in the account?
Go to All withdrawals to view or download withdrawal records for the past year. If you need to view withdrawal records older than one year, you can download your funding history on the web. Learn more: How do I download my account statements? Here are the possible reasons:The block hasn't been confirmed by the miners Once you submit the withdrawal request, your funds will be submitted to the blockchain. It requires miners' confirmation before the funds can be credited to your account.Published on Aug 22, 2023Updated on Apr 27, 202620,813How can I prevent high-risk transaction behaviors such as Ponzi schemes, purchasing tokens on behalf of others, and money laundering?
In recent years, as the blockchain industry has continued to grow, various high-risk trading activities have emerged under the guise of digital asset trading. OKX takes a zero-tolerance approach to such activities and will take action against any users suspected of participating in high-risk trading. At the same time, we continue to enhance our risk control systems to maintain a safe and stable P2P trading environment.Published on Mar 17, 2023Updated on Jan 30, 2026527What's Wallet Connect?
Users under 18 years old are not eligible to register an exchange account and therefore can't use the Wallet Connect feature.Published on Jan 7, 2025Updated on May 3, 20261,339Why should I trade crypto options on the OKX Liquid Marketplace?
Deep liquidity Our large and consistent Delta-1 volumes for many years have proven our ability to perform in the trickiest of markets. This now includes crypto options. At the moment, traders can use coin-margined options for funding.Published on Mar 13, 2024Updated on Dec 2, 20257Why did my identity verification fail?
Under 18 Years Old Users must be 18 years old or above to complete identity verification. Country/Region Not Supported Our services are not available in all countries or regions. Certain jurisdictions are restricted or may only receive limited services. OKX ceased to provide centralized virtual asset trading services to Hong Kong residents on 31 May 2024. OKX Web3 (self-hosted wallet) services are not affected and will remain available to Hong Kong users.Published on Sep 5, 2023Updated on Apr 24, 202611,559Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-Stark V2)
For advanced users, you may refer to the MOOC Course and the academic monograph.How does zk-STARK work? We create a Merkle tree using the hash of each user's account as the leaves. Each account shows balances in USD for various tokens (e.g., BTC, ETH). To handle these balances, we separate its balances into non-negative equities and debts for each token. This way, we only work with positive numbers, making it easier to handle calculations and avoid errors.Published on Oct 21, 2024Updated on Feb 11, 202693How do I list my collection on OKX Marketplace?
Other considerations: Collections with no transaction activity within the past year will be periodically removed from our platform. Note: NFTs with inaccessible metadata will be concealed in the secondary market, visible only to their creators.How do I submit my collections? If you cannot find the collection or NFT you have deployed, you can fill out this form. We'll assess and add your collection once it's been approved.Published on Jun 7, 2024Updated on May 7, 202655What are X-Perps (Expiry Perps)?
The key difference is that they have a fixed settlement date 60 months (5 years) from issuance. Because the settlement date is so far in the future, X-Perps behave functionally like perpetuals for the vast majority of traders.How does X-Perps differ from standard perpetual futures?Published on Apr 15, 2026Updated on Apr 30, 2026OKX x McLaren NFT Sweepstakes Terms & Conditions
The second-tier NFTs will commemorate McLaren’s 2024 Season at the year’s end. Some of the NFTs will have prizes, as described in more detail below. You may not participate in this Sweepstakes if you are located in any of the Restricted Jurisdictions set forth in Section 2. Eligibility: To participate in this Sweepstakes, you must be at least eighteen (18) years old and the age of majority in the country you reside.Published on Apr 25, 2024Updated on Sep 8, 2025607How do I download my account statements?
For account statements from specific data, you can download data from the past two years. The record time is based on the UTC time zone, with 00:00 as the default cutoff time On app, only account statement records from the past 12 months are available for download. Downloading account statements from specific data is not supported at this time.Published on Nov 6, 2024Updated on May 5, 202691Why do I need to complete an identity re-verification during the service update? (LATAM)
For further assistance, visit our OKX Help Center or reach out to our OKX Assistant — available 24/7, every day of the year, via the in-app chat.Published on Apr 23, 2026Updated on Apr 30, 2026OKX Web3 FAQ
Users must be at least 18 years old and have full legal capacity.When acting on behalf of a business, users must have valid authorization and ensure the entity is lawfully registered. Access to Web3 services isn't available in sanctioned or restricted regions, and we reserve the right to restrict or terminate access in certain jurisdictions.5. Is KYC (identity verification) required to use our Web3 Wallet?Published on Jan 19, 2026Updated on May 5, 2026100TradingView Subscription Codes – Terms and Conditions
., 1 month, 3 months, 1 year), and any associated percentage or value discount offered by each coupon code will be clearly communicated to the eligible user at the time of code distribution. Codes are generally applicable for new TradingView subscriptions or for upgrading/extending existing active TradingView plans, subject to TradingView's standard promotional policies.1.4.Published on Jul 23, 2025Updated on Sep 9, 20256