FAQ
Account management and security
- Why is my account restricted and what should I do?Published on 27 Feb 2026Updated on 12 Apr 2026460
- What's OKX Security Assistant?Published on 15 Jan 2026Updated on 13 Feb 202631
- How do I check on updates to my support ticket?Published on 17 Oct 2025Updated on 4 May 202653
- How do I navigate to and customize notification settings?Published on 8 Oct 2025Updated on 6 Nov 202518
- How do I join a video call with customer support?Published on 26 Aug 2025Updated on 23 Apr 202651
- How do I add my emergency contact?Published on 24 Jul 2025Updated on 12 Feb 2026276
- How do I find my user ID (UID)?Published on 20 Mar 2025Updated on 27 Apr 2026199
- Passkey FAQPublished on 19 Mar 2025Updated on 4 Mar 2026123
- How do I use a physical security key to protect my account?Published on 10 Jan 2025Updated on 12 Feb 202618,709
- How do I whitelist OKX Emails?Published on 26 Nov 2024Updated on 8 Sept 202574
- How do I download my account statements?Published on 6 Nov 2024Updated on 5 May 202690
- How do I register an account on OKX?Published on 23 May 2024Updated on 27 Apr 202627,588
- How do I reset Two-factor authentication (2FA)?Published on 15 Sept 2023Updated on 4 May 20266,235
- How do I change my authenticator app?Published on 11 Sept 2023Updated on 24 Apr 20264,358
- How do I change my phone number?Published on 7 Sept 2023Updated on 5 May 202614,570
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